CycleGearReviews 11,656

Great selection and delivery was fast. Items were what I ordered and the correct size.

One thing was weird, the tire was just out of the box and exposed to the elements. There were little scratches and it was dusty

Product, date, time, location, price were all as expected. Happy with my helmet.

Exactly what I expected and what was described and everything is a perfect fit.

The trim ring was good as described
But the glue that came with it was all dried up and no good

Smooth check out and fast delivery. Everything was correct in my order.

Cycle gear is probably the best one stop shop for everything maintenance and gear related, they have done a lovely job of tire changes for me in the past and carry every item I would ever need

Easy site to order from. Shipping was fast. First time using Cycle Gear and I'll use them again.

Delivery was on time. The process was easy. I have used them before

Ive been a member for over a year and renewed my RPM as I plan to continue shopping in house. I've purchased all my riding gear in house.

Friendly customer service, and quick delivery. The helmet quality is great and it fits like a glove. Can't wait to ride.

I was looking for some new boots. The Alpine stars looked like a good value versus features versus good reviews combination. They arrived on time. I've only been wearing around the house so I'm reserving judgment on how they work on the bike but so far so good.

Factory seal on package had been taped over with scotch tape. A page from the instructions was torn out. The offer this product in 3 versions, NEW, BLEM, or OPEN BOX. I ordered new, but I think I got one of the others...

Had really good experience with cycle gear as well as cycle gear in store service

Received tons of information with helmets that helped me make a decision and tried my new helmet it's perfect!

Very pleased with the helmet and my online shopping experience!

I always guess my stuff from here, because the service is great

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I've been a loyal customer of Cycle Gear for over 10 years, and I have always had positive experiences with your products and services. However, I recently had a frustrating interaction that I feel needs immediate attention.

I called in to change the size of a helmet I had just ordered, which I had placed less than an hour before the call. Unfortunately, the sales representative I spoke with was not helpful. Every time I asked a question, I was cut off, and when I inquired about the possibility of a return, the representative informed me that I would have to pay for it. This was disappointing, especially considering that I had just placed the order and called almost immediately to make the size adjustment.

While I am satisfied with the helmet itself, the overall customer service experience was far below the standard I've come to expect from Cycle Gear. This interaction was discouraging, and I believe it reflects the need for better training and communication for your sales representatives.

As a loyal customer, I would hate to take my business elsewhere, but I would appreciate it if you could review this situation and take the necessary steps to ensure that your representatives are trained to provide helpful, respectful, and customer-focused service.

Thank you for your attention to this matter. I look forward to hearing from you and to a more positive experience in the future.

Shopping is always a pleasure. Sales staff very helpful ad cheerful