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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,233
value
14
shipping
8,086
quality
11,380
This company responds to reviews on average within 4 days

Instant Feedback

33,115 reviews

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Massachusetts
1 review
0 helpful votes
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Abigail is amazing!
January 21, 2026

Abigail is very knowledgeable about motorcycle gear. She was extremely helpful and the reason we bought 3 helmets from her instead of ordering online., She is great!

Date of experience: December 30, 2025
Sweden
2 reviews
0 helpful votes
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Have to make a 2nd trip to the store
January 20, 2026

When I originally placed my order I told the salesman I wanted the optional fit-kit. He told me twice that it was included with the helmet. When it arrived naturally there was no fit kit so another salesman was apologetic and ordered the fit kit that should arrive soon

Date of experience: January 10, 2026
Kimberly E. CycleGear Rep
3 months ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.

Missouri
1 review
0 helpful votes
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Not goog
January 20, 2026

Order was split and took too long received wrong product. Was questioned at the place I ordered if I ordered from there by the person who took the order. Had to show receipt that he did order product

Date of experience: January 10, 2026
Kimberly E. CycleGear Rep
3 months ago

I sincerely apologize for any frustration this may have caused. We ship from multiple warehouses, and if all items in your order are not located in the same facility, they will be shipped separately. This process allows us to get your items to you as quickly as possible, rather than delaying shipment by consolidating everything at one location first. We truly appreciate your patience and understanding. If you have any further questions or concerns, please don’t hesitate to reach out we’re happy to help.

Connecticut
1 review
0 helpful votes
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These are a new model so fingers crossed they will feel as good down the road as they did in the living room. Not in stock when I looked, but there was a button to notify me when they came in and it was only a few days. Ordered them from Cycle Gear which I guess is a brick-and-mortar partner to Revzilla. Customer service reps at Revzilla were able to transfer a loyalty credit to Zillacash where I'll be able to use it... thanks

Date of experience: January 9, 2026
Oregon
1 review
0 helpful votes
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Scorpion Yosemite Pants Didn't Fit
January 20, 2026

The Cycle Gear shopping experience was ok.
There were some glitches with the shopping. I checked size large, but the app kept saying that I had selected a small. Eventually I saw that in the cart was the large size item.
When I received the pants, they were definitely marked as a "large", however, when I tried the pants on, I could not fasten them at the waist. Not even close. I normally wear waist size 34".
Thankfully, the Cycle Gear store accepted back and submitted the refund.

Date of experience: January 8, 2026
North Carolina
1 review
0 helpful votes
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Accurate to the reviews
January 20, 2026
Updated review

The knee armor pockets will need repositioned, but the pants feel sturdy and well-made overall. I have not ridden in them yet, but looking forward to it

Date of experience: January 10, 2026

It's a slow process to find what gear works for me...
January 5, 2026
Previous review

It's a slow process to find what gear works for me when storefront do not have stock in my size (smaller end of the women's range). I've consistently had smooth exchange experiences.

Date of experience: December 26, 2025
Colorado
1 review
0 helpful votes
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Quick and easy as always
January 20, 2026

CycleGear has many of the off beat items I need as well as reasonable prices for what they sell. It helps that they are only about 10 minutes from my house. I can order on-line and then pick my stuff up without paying for shipping to my house. Best of both worlds.

Date of experience: January 8, 2026
Maryland
1 review
0 helpful votes
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Quality gear
January 19, 2026
Updated review

The Axial base layers "Block" system worked better than expected. I initially bought two items in store and ordered other pieces online. This system allows me to wear less bulky clothing and still warm while out on a cold weather ride.

Date of experience: January 9, 2026

Easy shopping and great selection
January 8, 2026
Previous review

Easy shopping and great selection

Date of experience: December 28, 2025
California
1 review
0 helpful votes
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Helmet woes
January 19, 2026

It is difficult to buy a helmet online, since they don't carry it in the store, but it was easy to return it in store and have them order another size.

Date of experience: January 8, 2026
South Carolina
1 review
0 helpful votes
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Stockton mechanics glove
January 18, 2026

Cycle gear is awesome, been feeling with them 20 years. I use these Stockton gloves for tree work and get long levity from them, also for riding

Date of experience: January 8, 2026
Minnesota
1 review
0 helpful votes
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Horrible delivery
January 18, 2026

I was told 2 separate times my item was out for delivery; however, it was not delivered. Then I was told it was out for delivery on the third day and it finally arrived. Based on this I would not recommend ordering from cycle gear if you need your item in a timely manner.

Date of experience: January 8, 2026
California
1 review
0 helpful votes
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Great customer service
January 18, 2026

I ordered the wrong size boots for my girlfriend for Christmas.

I took them back to the Culver City store and Virginia could not have been more helpful and professional.

I received the correct size boots a few days later and my girlfriend loves them.

Date of experience: January 7, 2026
South Carolina
2 reviews
0 helpful votes
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2nd pair of SIDI boots have come in messed up
January 18, 2026
Updated review

This is the second pair of these boots that have come in with a manufacturer defect. Certainly not Cycle Gear's fault.
I'm taking them back to my local store tomorrow.

Date of experience: January 7, 2026

Great selection and prices
January 6, 2026
Previous review

Great selection and prices.

Date of experience: December 27, 2025
Rhode Island
1 review
0 helpful votes
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Great customer service
January 18, 2026

Chris is great my first time purchasing a helmet went through all the options I ordered one did not like it he helped pick out another one. Outstanding customer service.

Date of experience: January 7, 2026
Guatemala
2 reviews
0 helpful votes
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Excelentes
January 17, 2026
Updated review

Siempre a sido facil comprar con ustedes

Date of experience: January 7, 2026

Excellent service
October 3, 2025
Previous review

Excellent service

Date of experience: September 23, 2025
California
1 review
0 helpful votes
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Looking like a ninja, on a ninja!
January 17, 2026
Updated review

As far as local orders go, it went very well. Im local enough to have went in person but out of a vehichle. They got me the gear to keep on riding.

Date of experience: January 7, 2026

The place to find good gear
January 6, 2026
Previous review

The place to find good gear

Date of experience: December 27, 2025
Florida
1 review
0 helpful votes
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Overall good experience.
January 16, 2026

I ordered my products in store and had it shipped to my house. They were very knowledgeable and helped me with sizing in the store. Riding was super easy and it came relatively quickly.

Date of experience: January 6, 2026
Minnesota
2 reviews
0 helpful votes
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Easy transaction
January 16, 2026

I would have preferred for the boots to stocked items, but we're not; they had to be ordered. They arrived two days ahead of schedule even during the Christmas rush.

Date of experience: December 22, 2025
Arizona
1 review
0 helpful votes
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Purchase and install
January 15, 2026

Staff was great! There was a little hiccup with mounting of my tires & the company really went above and beyond to make it right

Date of experience: January 5, 2026
Oregon
1 review
0 helpful votes
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Fast shipping, locations in useful cities
January 15, 2026
Updated review

Like an oasis in a desert, CycleGears are great for those traveling by motorcycle. Friendly staff and a decent selection of wares make CycleGear my first choice for motorcycle stuff when on the road.

Date of experience: January 4, 2026

Fast shopping and checkout
December 14, 2025
Previous review

Fast shopping and checkout.

Date of experience: December 4, 2025