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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,233
value
14
shipping
8,084
quality
11,378
This company responds to reviews on average within 4 days

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33,104 reviews

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Colorado
2 reviews
0 helpful votes
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The only place to buy Moto gear!
January 27, 2026

Cycle Gear is always helpful. My son is a new rider. He had some fitment issues with helmets and jackets, and CG took care of him without question on the exchanges.
I've also ordered parts and several tires. Installation is usually a day or less. Amazing service!

Date of experience: January 17, 2026
Arizona
1 review
0 helpful votes
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Short shot baffles
January 27, 2026

Ordered the super quiet or whatever baffles for my short shots. The fiberglass was such a pain in the butt to get in. No fault to anyone involved but V&H. Took me like 2.5 hours to get both baffles in.

Date of experience: January 16, 2026
New Hampshire
1 review
0 helpful votes
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Good service.
January 26, 2026

I went to the cycle gear store to look at new helmits. The salesperson was attentive to what I was looking for. It was just before Chrismas. I waited until after the holidays to go back to make a purchase. The helmet I thought I was going to purchase did not fit very well, no matter the size or shape. So I Looked again and found a helmet that fit perfectly! This is what happens because of having a large selection to choose from. Overall -- good selection, good prices and good service.

Date of experience: January 16, 2026
Texas
1 review
0 helpful votes
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I was in need of a replacement pad for my Shoei helmet. Being an older helmet, many online sites that list the item for sale are flagged "Out of Stock". When I found one in stock, I ordered it, only to be alerted a few days later that they were "Sorry" as they had no stock. Tried again with another website only to have the exact same outcome, so I basically gave up thinking stock was exhausted on the older part.

Several weeks later, I thought to try with Cycle Gear. Their website showed them as having stock on the item, but twice burned elsewhere I had my doubts. I was well pleased when no "Sorry" email followed and I instead received confirmation of the order, confirmation of the shipping, and the item arrived at my doorstep. Very satisfied!

Date of experience: January 16, 2026
Massachusetts
1 review
0 helpful votes
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Great new helmet visor but wrong color
January 26, 2026
Updated review

Placed an order for a new visor for my Shoei Neotec 3. Order processed and was delivered faster than expected. Upon opening of the box, however, I noticed that the visor was half sitting in it's OEM packaging and half out. I ordered a slightly tinted visor. While the OEM packaging indicated that my product indeed was slightly tinted, it was not. They must have somehow mistakenly sent a clear one just mistakenly sitting in an opened tinted packaging. I installed it and it works just fine. I elected to keep it, as I did not want to incur the hassle of working through a return and reorder.

Date of experience: January 16, 2026

Easy to order, and I love the discount and rewards...
January 13, 2026
Previous review

Easy to order, and I love the discount and rewards bucks.

Date of experience: January 3, 2026
Virginia
1 review
0 helpful votes
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Great place to get your gear
January 25, 2026

For my most recent order, I went into the store so I could make sure they got credit for an order that I had to have placed through the website because it was not available in store. That's how much I love this store and want to make sure it continues to exist in my local area. The people are great and the company is solid. I highly recommend you check out your local store first and if you need something online, go in and get them to order it for you. They'll get the credit that way, so you're making a difference for the employees, and they can also offer you the help that you need and maybe an opinion or two, where It might be helpful to have an opinion not offered by a nameless, faceless starslinger you're not even sure isn't an AI deepfake.:-D

Date of experience: January 15, 2026
Texas
1 review
0 helpful votes
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New helmet time
January 25, 2026

Purchased the HJC i80 helmet along with a smoke face shield. They arrived quickly but the extra shield arrived damaged. The shipping box for the face shield was destroyed by the shipper. CycleGear replaced the face shield.

Date of experience: January 5, 2026
Texas
1 review
0 helpful votes
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Overall, I had a good experience. The service met my expectations, and everything was handled professionally. I would consider using this company again in the future.

Date of experience: January 15, 2026
New York
1 review
0 helpful votes
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...
January 25, 2026

...

Date of experience: January 15, 2026
Nevada
2 reviews
0 helpful votes
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New tire install
January 25, 2026
Updated review

When I took my rim w tire & new tire to store in LV at Gallaria mall they went above & beyond normal customer service. I even tipped the guy that helped me cause he tried to save me money before they installed the new tire.

Date of experience: January 9, 2026

Quick and easy
January 12, 2026
Previous review

Quick and easy

Date of experience: January 2, 2026
Wisconsin
1 review
0 helpful votes
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Good experience
January 24, 2026

So far the experience has been good even though the pants I bought run ridiculously small. I wish that had been noted on the site.

Date of experience: January 14, 2026
Arizona
2 reviews
0 helpful votes
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Customer Experience
January 24, 2026

Working with David at the Mesa location for all my needs, as he always goes above and beyond in helping me with products suggestions etc.

Date of experience: January 14, 2026
California
1 review
0 helpful votes
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CycleGear... a great place to shop
January 24, 2026

CycleGear offers a variety of riding gear, and motorcycle equipment, including tires. And as always, a great shopping experience with pleasant personnel.

Date of experience: January 7, 2026
Tennessee
1 review
0 helpful votes
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Sedici Helmet
January 24, 2026

Sales people were very helpful. Got the right fit and ordered the color I wanted. It came in within a few days and when I went to pick it up they installed the pinlock anti fog for me. The people at CycleGear have always been quick to assist and very friendly.

Date of experience: January 11, 2026
Texas
1 review
0 helpful votes
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Best tire prices and availability.
January 23, 2026

I was looking for tires from a specific brand and style, Cycle Gear had everything I was looking for and the best prices around. Thanks.

Date of experience: January 13, 2026
Texas
1 review
0 helpful votes
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Very punctual with my delivery status. One of the very first times I had ordered something I guess my item got mixed up somehow and I called customer service and the man I talked to about my issue was very helpful and got it all lined out no problem. Good quality stuff and friendly staff. 👌

Date of experience: January 12, 2026
Oregon
1 review
0 helpful votes
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Moose Racing -- New Old Stock 2022
January 23, 2026
Updated review

I was wanting some riding pants that zipped all the way up so I don't have to take my boots off.
I'm a street rider so I also wanted them to be over the boot.
Only two brands met the above. Already have the Buit brand and I wanted to try something new.
Never heard of Moose Racing before and I don't think it's a regular stocked brand.
Could not be happier.

Date of experience: January 12, 2026

Shopping at cyclegear is too easy
January 11, 2026
Previous review

Shopping at cyclegear is too easy

Date of experience: December 31, 2025
Texas
1 review
0 helpful votes
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Jacket
January 22, 2026

The first jacket I ordered was too small. Seems that jacket sizes are not what they should be in my experience the last few weeks. However. I returned the jacket to the nearest store and they took care of me straight away. I reordered the next size and it fit well. Cycle gear store in Tulsa is a great store with a great staff.

Date of experience: January 11, 2026
Colorado
1 review
0 helpful votes
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No hassle, just what I ordered
January 22, 2026

I visited in person several months ago and bought a Shoei full face helmet after trying several and learning my size. At that time the helmet I wanted (color) was not in stock so it was ordered. Was delivered in good shape.

I decided I wanted a second Shoei helmet, this time modular like one I had tried on in person. Ordered same size as above. Received in perfect condition delivered promptly.

Date of experience: January 11, 2026
Arizona
1 review
0 helpful votes
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Ordered new tires which they fitted then told me they could not balance the front wheel because the shaft was still in, they should have told me this when I ordered the tires that I had told them I wanted them to install.
I took the wheels home removed the shaft and old bearings took the wheels back, and they told me that they couldn't balance the front wheel again because now the hole was too big! I took the wheel home installed the bearings, so that their limited equipment could then balance the front wheel at this point I noticed there were no weights on the rear wheel which they supposedly had balanced and asked the manager to check it, guess what they hadn't balanced it.
When they balanced the wheels they only had black or white weights for my chrome wheels or other customers' aluminum wheels, you think they would have lead ones! Initially I was told it would be $30 per wheel to fit and balance the tires as I had purchased them from their store therefore $60 plus tax, but wait they installed tubes to which I agreed, then there is a tire disposal fee at the end of the day my $60 became a few cents shy of $140.
FYI, the staff were pleasant enough, but training is needed.
Also, I was not the only customer who was not told to remove the shaft.

Date of experience: January 11, 2026
Kimberly E. CycleGear Rep
3 months ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.