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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,233
value
14
shipping
8,110
quality
11,404
This company responds to reviews on average within 4 days

Instant Feedback

33,188 reviews

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Michigan
1 review
0 helpful votes
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Always a great experience
April 12, 2025

Every time I go into the Novi Michigan cycle gear, manager has been great tons of help always find what I need. Pick up in store has been spot on online has always gone smoothly. Keep up the good work.

Date of experience: April 1, 2025
Florida
1 review
0 helpful votes
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Got what we ordered!
April 12, 2025

Went to the Daytona store and tried on the helmet for size and overall fit. I liked it but wanted different colors so we ordered it and had it in about 4 days. The salesmen went above and beyond the call of duty! Very friendly and informative and even installed our communication system into the helmet when the helmet came in!

Date of experience: April 1, 2025
Virginia
1 review
0 helpful votes
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Good service
April 12, 2025
Updated review

Always a pleasure going to my local store guys are always helpful and funny good vibes

Date of experience: April 1, 2025

Chattanooga location staff is always friendly and helpful
March 1, 2025
Previous review

Chattanooga location staff is always friendly and helpful

Date of experience: February 19, 2025
North Carolina
1 review
0 helpful votes
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On time
April 11, 2025

We went to the shop to purchase a battery. However they didn't have it in stock and offered to order for us. It went great and we received our battery within a week.

Date of experience: April 1, 2025
Indiana
1 review
0 helpful votes
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Amazing
April 11, 2025

It was amazing giving constant reminders and updates about your package

Date of experience: April 1, 2025
New Jersey
1 review
0 helpful votes
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Always a smooth transition in every expect. Friendly staff, always willing to help and answer any questions.

Date of experience: March 18, 2025
Arizona
1 review
0 helpful votes
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Garmin is clunky, not intuitive, and has issues connecting and staying connected to my bluetooth devices. It's very frustrating when you need to get on the bike quickly and various components are not synced properly. So I can listen to music but not make a phone call, or make a call but not listen to my podcast...

Date of experience: April 1, 2025
Minnesota
1 review
0 helpful votes
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It was very good
April 11, 2025

Had to return an item for a different size, it was ordered and arrived as expected.

Date of experience: April 1, 2025
Georgia
1 review
0 helpful votes
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Motoz Gummy 110-100-18
April 11, 2025

Great tire, but service in store where I ordered was ok, guy told me 5 days max, MAX (his exact words) for shipping. I ordered Sunday, and needed the tire for next Saturday (6 days). The guy in the store told me I should receive it in 3 or so days, he's just telling me 5 to be safe. I received the tire in 8 days, next Monday. I could have ordered from a different site to receive it on time. Not happy.

Date of experience: March 24, 2025
Kansas
1 review
0 helpful votes
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Jacket is great
April 11, 2025

The jacket came in a timely manner and they sent updates via email validating that the order was being processed.

Date of experience: April 1, 2025
Virginia
1 review
0 helpful votes
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For riding boots
April 11, 2025

The boots I ordered where very nice and sleek I love the design my next item from you guys is gonna be a riding jacket!

Date of experience: April 1, 2025
Oregon
1 review
0 helpful votes
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Cycle Gear Portland Oregon
April 11, 2025

I am so blessed to have Matt and his crew to take care of all my needs! Always a pleasure to deal with, and professional. I look forward to my next purchase of motorcycle parts and accessories! Thanks for being here for us!

Date of experience: March 26, 2025
Virginia
1 review
0 helpful votes
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Nakagami 3 it is
April 11, 2025

Dropped by the Cycle Gear store in San Jose. Was in town only for a few days so needed a quick buy guide. Drew helped me out with almost everything from the shelf. He was patient and helpful. I had a few options in mind (Corsair x - Nakagami 4) but they were not in stock yet. Drew brought out a Nakagami 3 that was in stock and I took the plunge immediately. He had to talk to the Tech team several times as I was using an international card that had some trouble. Kudos to the entire team for helping me close the deal.

Date of experience: April 1, 2025
Illinois
1 review
0 helpful votes
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CycleGear best place to buy tires!
April 11, 2025

It was very easy to find the tires for my motorcycle. The website gives you easy to follow directions and I purchased front and rear tires. My tires were delivered in two days.

Date of experience: March 31, 2025
Oregon
1 review
0 helpful votes
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Great shocks!
April 11, 2025
Updated review

Fantastic upgrade to my bike. Easy install. Fits perfect and works just as well.

Date of experience: March 31, 2025

Best cycle site
May 15, 2024
Previous review

Great products, great selection, great prices, great shipping and pick up options. What's not to love? CycleGear's website and/or stores are my first stop for anything I need or want for me and my bike.

Date of experience: May 5, 2024
California
1 review
0 helpful votes
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Bilt Evolution Jacket
April 11, 2025

Visited local CG to buy riding jacket. They almost have too many to choose from. Staff was helpful, but for the most part I feel like picking out a jacket is a personal project that takes time. After finding the jacket I wanted, I couldn't find it in XL. Employee helped look and then looked into computer system to confirm it wasn't in store. I bought it in store and it was shipped to me I believe 5 days later. Shipping was free and I believe it would've arrived sooner if it hadn't been for weekend. Sizes seem accurate.

Date of experience: March 20, 2025
Tennessee
1 review
0 helpful votes
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I ordered over the phone and was notified when my product arrived it was quick and convenient

Date of experience: March 31, 2025
California
1 review
0 helpful votes
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Great
April 10, 2025

Great ……………………………
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Date of experience: March 31, 2025
Utah
1 review
0 helpful votes
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Sent the wrong product
April 10, 2025

Someone slapped the wrong label on a product box, then it was listed on the website as what the label said and not what was actually in the box. Fortunately my local CycleGear store made it right.

Date of experience: March 31, 2025
Pennsylvania
1 review
0 helpful votes
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I'd like to thank my CycleGear salesman at the Bear DE store, forgot his name, but he helped me decide the correct size of Shoei Neotec 3 helmet I needed. We had it ordered and it showed up in just a couple days. Fits well, plus I got good rewards for it too

Date of experience: March 31, 2025