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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,233
value
14
shipping
8,114
quality
11,408
This company responds to reviews on average within 4 days

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33,201 reviews

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Georgia
3 reviews
0 helpful votes
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Very good employees
April 13, 2025

The girl that took my order was very pleasant and helpful!

Date of experience: April 3, 2025
Massachusetts
1 review
0 helpful votes
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New tire.
April 13, 2025
Updated review

I ordered a tire and had it shipped to the store to save the shipping cost. Parts and accessories are so outrageously high priced you have to save where you can.

Date of experience: April 2, 2025

It would have been better if I could have shipped...
December 10, 2024
Previous review

It would have been better if I could have shipped the order to my house. The app would only let me have it shipped to the store.

Date of experience: November 30, 2024
Ohio
1 review
0 helpful votes
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Great Product
April 13, 2025

I ordered from Cycle Gear because my husband needed parts for his motorcycle. He is very pleased with his purchase.

Date of experience: April 2, 2025
Nebraska
1 review
0 helpful votes
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Face shield
April 13, 2025

Customer service was great. Guys I would probably want to go riding with. Knowledgeable about the products and friendly.

Date of experience: April 2, 2025
Washington
1 review
0 helpful votes
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Great customer service!
April 13, 2025

We went into Cycle Gear on my daughters Birthday to get a helmet. We were greeted and helped right away. All of our questions were answered and we found a helmet that worked for her.

Date of experience: March 22, 2025
Indiana
1 review
0 helpful votes
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Great jacket
April 12, 2025
Updated review

Looks great i haven't used it yet but they want mw to fill this out

Date of experience: April 2, 2025

People at store are very nice and informative and online...
June 3, 2024
Previous review

People at store are very nice and informative and online is good too

Date of experience: May 23, 2024
North Carolina
1 review
0 helpful votes
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Great company
April 12, 2025

I had to return my helmet for a larger size. Process was easy and the new helmet can in just a few days and fit perfect. I will definitely order again

Date of experience: April 2, 2025
California
1 review
0 helpful votes
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Everything went smoothly.
April 12, 2025

Ordered tire, it showed up, and they mounted it. I picked it up.

Date of experience: March 25, 2025
California
1 review
0 helpful votes
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I was buying my first helmet and went into the Thornton CO store to try some on and figure out my size. I just so happened to get help from a manager (a manager who was actually out on the floor and helping customers which was nice to see). He was a tremendous help narrowing down my search, educating me, and we figured out that I'm a small in Sedici but an XS in Shoei. I went online to see if I could find something on sale and I stumbled upon the discontinued Shoei Neotec 2 helmet with an open-box discount (48%) that happened to be in my size. It has a few cosmetic scratches that were disclosed by Cycle Gear with pictures (thank you), but it fits and it's functionally perfect. Check out was smooth and it arrived within the week. Inside the store and online has been a great experience. A week later, I brought my bf who has never been in a Cycle Gear store to shop and he also had a positive experience. The manager recognized me from previous shopping and said hello :)

Date of experience: March 22, 2025
Louisiana
1 review
0 helpful votes
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Shipping
April 12, 2025

Received e-mail saying it was in, went to the store next day... not in... took 4 days and two trips to get it mounted and balanced correctly. Need more than one employee in the store...

Date of experience: April 2, 2025
Florida
1 review
0 helpful votes
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From the purchase to entering our home, everything was very quick and smooth.

Date of experience: April 2, 2025
New Mexico
1 review
0 helpful votes
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Easy
April 12, 2025

I work at a store so it was exactly what was expected. More to come

Date of experience: April 2, 2025
Texas
1 review
0 helpful votes
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Amazing
April 12, 2025

Tommy was very helpful in answering all my questions. He went into detail about each product I asked about and made awesome recommendations.

Date of experience: April 2, 2025
Virginia
1 review
0 helpful votes
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Great experience
April 12, 2025

Never knew this store was right around the corner from my house! Great selection of helmets! Staff were very helpful.

Date of experience: April 2, 2025
Tennessee
1 review
0 helpful votes
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Seducing Vertice WP bmBoots
April 12, 2025

As the other reviews said: Order one size larger than you normally wear. The heels will be loose." I have a fix for the heel issue.
I bought self sticking corner seals for doors at home depot. They work great. You may have to layer them. My heel fits perfectly now

Date of experience: April 2, 2025
Illinois
2 reviews
0 helpful votes
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Good experience
April 12, 2025

I went in and sat down and tried a boot on. Had an employee come over without asking and we got a pair ordered. Easy.

Date of experience: March 20, 2025
North Carolina
1 review
0 helpful votes
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Bike Protection
April 12, 2025

I wish the delivery would come faster. Its always 4 to 5 day before I get my order, but other then that I love the cycleGear experience.

Date of experience: April 2, 2025
Texas
1 review
0 helpful votes
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Amazing customer service
April 12, 2025

I've been buying from Cyclegear for many years and no matter how large or small the purchase, customer service is top notch.

Date of experience: April 2, 2025
Louisiana
1 review
0 helpful votes
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Quad Lock
April 12, 2025

Shipping was quick. Mount was easy to install and works great. Had a different brand before and my phone literally fell off my bike.

Date of experience: April 2, 2025
Texas
1 review
0 helpful votes
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Excellent customer service
April 12, 2025

I've ordered gear through CycleGear both in store and online multiple times. I've always had a great experience. When shopping in store, their staff has always been very helpful. When shopping online, I've found their web presence easy to use and delivery to be timely.

Date of experience: April 2, 2025