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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,234
value
14
shipping
8,118
quality
11,412
This company responds to reviews on average within 4 days

Instant Feedback

33,206 reviews

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Indiana
1 review
0 helpful votes
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Store Staff
April 14, 2025

The staff at my local store are amazing. This is why I shop there.

Date of experience: April 4, 2025
California
1 review
0 helpful votes
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Decent Cover
April 14, 2025

Cover is decent, say has a lifetime warranty so we will see. Thin and easy to install. Seems more general fits for many machines. With supplied strap cover doesn't stay very secure on my HD7. Will serve its purpose.

Date of experience: April 3, 2025
California
1 review
0 helpful votes
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Helmet purchase
April 14, 2025

In store experience was great. Knowledgeable sales people and very helpful. Helmet showed up soon, though putter and inner box had a hole in them so I took the helmet back and got a replacement

Date of experience: March 22, 2025
Arkansas
1 review
0 helpful votes
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Riding pants
April 14, 2025
Updated review

I was expecting there to be knee pads in the riding pants. They did not. Perhaps my failure to understand.

Date of experience: April 3, 2025

Employee was helpful. I had trouble finding what I needed but an employee helped me.

Date of experience: June 3, 2024
New York
1 review
0 helpful votes
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The jacket I bought meets my expectation.
April 14, 2025
Updated review

I'm really satisfied with the jacket I bought. Thanks Cycle Gear!

Date of experience: April 3, 2025

Great price for this helmet!
November 18, 2024
Previous review

Great price for this helmet!

Date of experience: November 8, 2024
Virginia
1 review
0 helpful votes
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I bought a helmet.
April 14, 2025

I tried on a bunch of helmets and with the help of the people in the store found the one that was right for me.

Date of experience: April 3, 2025
Arizona
1 review
0 helpful votes
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Riding boots
April 13, 2025

Love the riding boots, didn't take long to arrive, good price

Date of experience: April 3, 2025
Idaho
1 review
0 helpful votes
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Shawn needs a raise!
April 13, 2025

I have been a Cycle Gear customer since they first opened in Boise/Meridian, Idaho. (I was actually a customer before then purchasing in other cities as well) I have dealt almost exclusively with Shawn the entire time. Good guy, fellow rider, always willing to help. That dude has been in that store since pretty close to when it was first opened. Cycle gear should really acknowledge him somehow. Send him on a vacation, send him to MOTOGP something cool. He does a good job, and has been doing it forever!

Date of experience: April 3, 2025
Texas
1 review
0 helpful votes
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Ordered on a Sunday and receivedabout 3 days later. Then they installed the new tire the same day within less than 2 hours. Great work and customer service.

Date of experience: March 30, 2025
Illinois
1 review
0 helpful votes
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Good company
April 13, 2025

The guys were very helpful in the store with information about products. And very friendly

Date of experience: April 3, 2025
Washington
1 review
0 helpful votes
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Great and fast
April 13, 2025

Quick delivery and set up was quick, manager was awesome and very helpful to talk and set up our headsets

Date of experience: April 3, 2025
Texas
1 review
0 helpful votes
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Satisfied
April 13, 2025

Cycle Gear made it very easy to find what I was looking for at a reasonable price. Definitely my go to site for now on.

Date of experience: April 3, 2025
Colorado
1 review
0 helpful votes
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Everything went as expected.
April 13, 2025

Everything came as expected and on time. Communication was great from the delivery side. Winnie store had more inventory in hand so I could walk away with it that day. Found the same product cheaper online with free delivery. I pains for delivery and had to wait a little bit longer. Overall I can't complain about it.

Date of experience: April 3, 2025
Georgia
1 review
0 helpful votes
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Great gear and came so fast
April 13, 2025

Ordered new boots and a pair of riding pants -- they came days before the expected delivery date and everything was in perfect/brand new condition.

Date of experience: April 3, 2025
New Jersey
1 review
0 helpful votes
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Brick and mortar store great!
April 13, 2025

Travelled to the brick and mortar CycleGear store in my home state and was not disappointed. The customer rep took ample time to size my new helmet. Tried on what seemed like over a dozen motorcycle helmets until I found the goldilocks one. Thank you Cycle Gear!

Date of experience: March 5, 2025
Michigan
1 review
0 helpful votes
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Seamless transition and install.
April 13, 2025

Love this place and its employees. I will absolutely be shopping here again in the near future.

Date of experience: March 22, 2025
Alabama
1 review
0 helpful votes
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Easy and great
April 13, 2025

I made an online order and were able to give me the best parts that fit my CBR 500R perfectly and got it to me pretty fast!

Date of experience: April 3, 2025
Kentucky
1 review
0 helpful votes
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Item received damaged
April 13, 2025

The zero gravity shield had a cup missing in the to center area of the shield. Had to return it to my local store.

Date of experience: April 3, 2025
California
1 review
0 helpful votes
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Great customer service!
April 13, 2025

Cycle gear is always helpful and friendly. My order arrived fast, and in good condition

Date of experience: April 3, 2025
Tennessee
1 review
0 helpful votes
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I visited the store to learn of helmet options. The salesperson was helpful and not pushy. He recommended the helmet I decided to purchase. I am satisfied so far.

Date of experience: April 3, 2025