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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,233
value
14
shipping
8,114
quality
11,408
This company responds to reviews on average within 4 days

Instant Feedback

33,198 reviews

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Utah
1 review
0 helpful votes
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Sent the wrong product
April 10, 2025

Someone slapped the wrong label on a product box, then it was listed on the website as what the label said and not what was actually in the box. Fortunately my local CycleGear store made it right.

Date of experience: March 31, 2025
Pennsylvania
1 review
0 helpful votes
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I'd like to thank my CycleGear salesman at the Bear DE store, forgot his name, but he helped me decide the correct size of Shoei Neotec 3 helmet I needed. We had it ordered and it showed up in just a couple days. Fits well, plus I got good rewards for it too

Date of experience: March 31, 2025
California
1 review
0 helpful votes
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Everything was great
April 10, 2025

As the title described, everything was great! I got my order in a timely fashion and everything I ordered was there. Though, I did make a mistake in ordering the wrong size for my quad mount. They happily exchanged it for the correct size.

Date of experience: March 31, 2025
California
1 review
0 helpful votes
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Husband love it
April 10, 2025

Husband said he loved his jacket! He said the fit is prefect but he had to size up one size to fit properly.

Date of experience: March 30, 2025
California
1 review
0 helpful votes
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Tires are great. Had to replace the rear tire after a road incident destroyed the first one. Would buy again when these finally wear out. Haven't had them long enough to judge wearing, but surely handle well and give a great sense of confidence even on wet roads. As for delivery, I was notified multiple times that the tire would arrive on Sunday. Finally showed up on Tuesday. Fortunately I was outside when the delivery truck pulled up and handed me a box that was addressed to someone else. Upon checking back at the truck, he found the tire. Not CycleGear's fault.

Date of experience: March 25, 2025
District of Columbia
1 review
0 helpful votes
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Pinlock Visor
April 10, 2025

I ordered a pinlock ready visor and pinlock. I absolutely love both. The pinlock required me to go to the store because I thought it didn't fit, bit the guys at the store got it on in like half a second.

Date of experience: March 30, 2025
California
1 review
0 helpful votes
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I ordered the tire. It came to me. I got an email letting me know that cycle gear can mount and balance my tire onto the wheel. Good work.

Date of experience: March 30, 2025
Ohio
1 review
0 helpful votes
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New helmet
April 10, 2025

From online to delivery my helmet is perfect! Can't wait to get out in 2 wheels

Date of experience: March 30, 2025
Washington
1 review
0 helpful votes
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Pants and coat
April 10, 2025

The service was great the pants and the coat are below average for what they cost

Date of experience: March 30, 2025
Ohio
1 review
0 helpful votes
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Didn't really know exactly what i wanted and what to get fit wise, they talked me through everything and helped me find what i needed. Recommend the store if you need a helmet or riding gear.

Date of experience: March 30, 2025
Ohio
1 review
0 helpful votes
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CycleGear for all my gear
April 9, 2025
Updated review

I just love cycle gear and the customer service of the employees.

Date of experience: March 30, 2025

CSR were great
October 4, 2024
Previous review

I had a great experience going into the store as well as online

Date of experience: September 24, 2024
Arizona
2 reviews
0 helpful votes
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It's really a good feeling when you go into the store, knowing that everyone there is into riding and when you find that one person ( David) for me... just makes everything better!

Date of experience: February 22, 2025
Wisconsin
2 reviews
0 helpful votes
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Good product
April 9, 2025

Found my item easily. Exactly as advertised. Sai exact fit, needed modification to fit though. Solid product, looks great, works well after modifications.

Date of experience: March 30, 2025
Colorado
2 reviews
0 helpful votes
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Very good service.
April 9, 2025

The staff was very attentive and helped me get the right size helmet.

Date of experience: March 30, 2025
New Mexico
1 review
0 helpful votes
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Great customer service
April 9, 2025

We didn't realize when we ordered a shirt for my grandson that our credit that we got when signing up had already been used in the store. The woman I spoke with got it all worked out, and she was extremely friendly and helpful. My grandson loves his O'Neal jersey that we purchased for him. We plan to order from the website again in the future.

Date of experience: March 29, 2025
Minnesota
1 review
0 helpful votes
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Big Red
April 9, 2025

The helmet is the color I wanted. The helmet fits perfectly.

Date of experience: March 29, 2025
Brazil
1 review
0 helpful votes
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Shoei Helmets
April 9, 2025

Very satisfied with the support I received! Very good team at Bradford store

Date of experience: March 20, 2025
California
1 review
0 helpful votes
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Easy ordering, fast delivery and love my tires. Prices were about average and as I expected.

Date of experience: March 29, 2025
Washington
1 review
0 helpful votes
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Nothing better than a retail store where employee's are informed & engages & cares thank you very much very satisfied

Date of experience: March 29, 2025
California
1 review
0 helpful votes
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MX/Street Gear
April 8, 2025

The staff here are all always the best and so knowledgeable! Delivery times are fast and the best prices and quality gear. Thank you guys! :)

Date of experience: March 22, 2025