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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,222
value
14
shipping
8,024
quality
11,318
This company responds to reviews on average within 4 days

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32,948 reviews

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New York
1 review
0 helpful votes
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Excellent smoked visor.
May 18, 2025

Ordered a smoked visor for helmet and received it in 3 days. Staff was friendly and helpful as always!

Date of experience: May 8, 2025
Michigan
1 review
0 helpful votes
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Fast shipping, good price. Item arrived as expected. Confident to purchase online or in store items from CG in the future

Date of experience: May 8, 2025
Wisconsin
1 review
0 helpful votes
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Should of read the reviews
May 18, 2025

These are European sizing, therefore too big. And the back of them slide down while sitting.

Date of experience: May 8, 2025
Georgia
2 reviews
0 helpful votes
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Ordered in the store, delivered to the house
May 18, 2025
Updated review

The associate at the Cobb Parkway Store is awesome. Very helpful. Let me try one a few helmets before picking the right size to order. Arrived in a few days and fit perfectly.

Date of experience: May 8, 2025

Great selection
March 23, 2024
Previous review

Great selection. Great prices

Date of experience: March 13, 2024
New Mexico
1 review
0 helpful votes
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Great all purpose helmet
May 18, 2025

I took this on a 850 mi ride the day after it showed up. Very comfortable right out of the box. Very quite when the vents are closed especially for a modular. Vents flow well and the pinlock really helped when I went through the rain. I bought this on discount but would absolutely pay full price for the newer version now that I know how good this is.

Date of experience: May 7, 2025
Wisconsin
1 review
0 helpful votes
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Fue muy rápida la forma como fue la Atención y la entrega del Producto. Hay mucha variedad de los mismos.
Gracias.

Date of experience: May 7, 2025
Minnesota
1 review
0 helpful votes
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New Sedici Systema 3
May 18, 2025

Tried to buy it first from my local store but they didn't have any (much less my color choice) in stock. Ordering noted they had 1 available and it arrived quickly. Cheek pads were WAY tighter than the in demo helmet I tried on. No cheek pad choices available online was very disappointing. For now I've inflated a volleyball in the helmet to accelerate the breaki-n period.

Date of experience: May 7, 2025
Illinois
1 review
0 helpful votes
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Awesome customer service
May 18, 2025

The customer service rep (older gentleman) was very helpful with figuring out the right size of helmet to buy

Date of experience: May 7, 2025
California
1 review
0 helpful votes
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New Tire
May 18, 2025
Updated review

Ordered a new tire and received it quickly. I did not see an option for ship to store. Also, if the tire change fee requires a tube, the price should be updated for tube tires to include the tire change fee and the tube change fee. Great service none the less.

Date of experience: May 7, 2025

Found what I needed
May 7, 2025
Previous review

Found what I needed.

Date of experience: April 26, 2025
Nevada
2 reviews
0 helpful votes
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Not what I expected
May 18, 2025

It takes some careful reading to learn the Givi Toolbox does not come with the Givi Toolbox Fit Kit for Pan Am. All the pics show the Givi Toolbox, even in a separate pic by itself. It takes some studying to find, "Givi Toolbox not included. I thought the price was a bit good.

Date of experience: May 7, 2025
California
2 reviews
0 helpful votes
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Satisfied Customer
May 17, 2025

Came on time and working condition. Reasonable prices and well known brand.

Date of experience: May 7, 2025
Virginia
1 review
0 helpful votes
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Smooth & easy
May 17, 2025

My transaction was smooth and easy. I ordered my product and aim a couple of days it arrived at the house.

Date of experience: May 7, 2025
Georgia
1 review
0 helpful votes
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Employees at cyclegear store in Huntsville were extremely helpful. Shipping was the fastest I've had when it comes to ordering helmets online. Very happy with everything.

Date of experience: May 7, 2025
California
1 review
0 helpful votes
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Great place for motorcycle gear
May 17, 2025

Good products, fast service, friendly, knowledgeable staff

Date of experience: May 7, 2025
California
1 review
0 helpful votes
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Purchased an SRT Modular Black Bell Helmet and a Dark Smoke panovision shield replacement on-line for pick up at San Diego CycleGear. Also picked up a Cardo Pack Edge while in the store at a discounted price as well as the CycleGear in house warranty…. Rock'n & Ready to cruise!

Date of experience: May 6, 2025
Arkansas
1 review
0 helpful votes
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Good value
May 17, 2025
Updated review

Very quick and easy shopping. Great price on closeout items.

Date of experience: May 7, 2025

Wonderful customer service
June 14, 2024
Previous review

Staff were exceedingly helpful as soon as I entered the door. Very knowledgeable and had personal experience with the items they recommended.

Date of experience: June 4, 2024
Georgia
1 review
0 helpful votes
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Good product. Great help
May 17, 2025
Updated review

The customer service rep was extremely helpful, professional and personable. Product as described.

Date of experience: May 7, 2025

Good place to shop
November 22, 2024
Previous review

Quick and easy. Personnel knowledgeable and nice. Store clean and well stocked. Prices are average

Date of experience: November 23, 2024
Virginia
1 review
0 helpful votes
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Good experience. Would use Cyclegear again and recommend to friends and relatives.

Date of experience: May 7, 2025

App slightly misdirected while in the order process
May 3, 2025
Previous review

App slightly misdirected while in the order process. Great video on helmet. Thanks!

Date of experience: April 23, 2025
North Carolina
1 review
0 helpful votes
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Cycle gear is the best
May 17, 2025

Fast shipping and good prices, good sales. Top brands you would want.

Date of experience: May 7, 2025
Rhode Island
1 review
0 helpful votes
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You really have to look
May 17, 2025

I was looking for a specific tire I could not find on line. So I went to the store the salesperson could not find it either. As I was browsing looking for other stuff I spied the tire on the very top of the rack. Nobody knew it was there or even existed. Computers are not as great as people claim!

Date of experience: April 25, 2025