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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,222
value
14
shipping
8,019
quality
11,314
This company responds to reviews on average within 4 days

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32,926 reviews

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Washington
1 review
0 helpful votes
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Bad fitting helmet
May 19, 2025

I tried on a XXL in the store but it was just a little snug. I ordered a XXXL to be delivered to my home because they didn't have one in stock. There seemed no difference between the XX and the XXX. Very disapointing.

Date of experience: May 7, 2025
Florida
1 review
0 helpful votes
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Discount Not Received
May 19, 2025
Updated review

Signed up for email and text alerts for a 10% discount. I received the discount code through text and tried to use it at checkout and it DID NOT WORK. Disappointing.

Date of experience: May 9, 2025

My 10% OFF code DIDN'T WORK!
May 8, 2025
Previous review

My 10% OFF code DIDN'T WORK!

Date of experience: April 28, 2025
New Mexico
1 review
0 helpful votes
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Cycle gear only
May 19, 2025

Best prices, best selection, and most helpful staff. You don't feel like you're bothering, but instead they want to make things better

Date of experience: May 9, 2025
Florida
1 review
0 helpful votes
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Great Helmet and Service
May 19, 2025

Purchased a Shoei helmet and Cardo Neo for it. Everything was delivered in the promised timeframe and the guys at the store did a great job installing the Cardo equipment in the helmet. Would recommend these guys to anyone that needs motorcycle gear!

Date of experience: May 9, 2025
Michigan
1 review
0 helpful votes
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Great service.
May 19, 2025

Fantastic customer service and delivery. Will shoppe with Cycle gear again.

Date of experience: May 9, 2025
South Carolina
1 review
0 helpful votes
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Fast, Friendly
May 19, 2025
Updated review

Always quick. And fast turn around from order to ride. Staff always ready to help and knowledgeable.

Date of experience: May 9, 2025

Fast, correct, rubbery - it's a tire.
July 31, 2024
Previous review

Cycle Gear for the win. Fast, efficient. Good people to help you out.

Date of experience: July 21, 2024
Florida
1 review
0 helpful votes
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Easy Transaction
May 19, 2025

Nice product, happy with the purchase. Properly and securely packaged.

Date of experience: May 9, 2025
Arizona
1 review
0 helpful votes
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UV PORTECTION FACE SHELD
May 19, 2025

Great sheld has 98% UV protection. Should help preventing me from major sun burn on long rides. Look great on my helmet.

Date of experience: May 9, 2025
Louisiana
1 review
0 helpful votes
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Size Correction Return
May 19, 2025

The cycle gear team was very prompt with replacing the items that were sent in the wrong size. No hassle, quick follow up shipment, and no cost to me.

Date of experience: May 8, 2025
New Hampshire
1 review
0 helpful votes
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Happy
May 19, 2025

Very good, product came very fast and was packaged appropriately

Date of experience: May 9, 2025
Texas
1 review
0 helpful votes
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Warranty Service
May 19, 2025

Needed a replacement baffle for my arrow slip on. They took care of it and I got a replacement quickly. Thank you!

Date of experience: May 8, 2025
Washington
1 review
0 helpful votes
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Great delivery
May 19, 2025

Product was in stock. Shipped and delivered quickly. Never have had any issues ordering from Cycle Gear

Date of experience: May 8, 2025
Oklahoma
1 review
0 helpful votes
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Very satisfied with the service and speed of the shipping. Quality products and a fair price.

Date of experience: May 8, 2025
Oklahoma
1 review
0 helpful votes
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Great service! Great selection
May 19, 2025

Helmets in all sizes so that you can get the proper fit and carry a variety of sizes for gear, allowing you to be the most comfortable and a good selection and prices

Date of experience: May 8, 2025
Missouri
2 reviews
0 helpful votes
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Nice Chino's, I'd buy again.
May 19, 2025

The Dean jeans fit great are comfortable. They also look great, not like "Motorcycle" pants.

Date of experience: May 8, 2025
California
1 review
0 helpful votes
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I always like CycleGear!
May 18, 2025

I always like CycleGear! It's a chain but gives the feel of a local shop when I go in store. Online shopping is always a breeze.

Date of experience: May 8, 2025
New York
1 review
0 helpful votes
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Original order cancelled, short stock, revised order filled no issues

Date of experience: May 8, 2025

Quick, easy, efficient
May 5, 2025
Previous review

Quick, easy, efficient

Date of experience: April 25, 2025
Minnesota
1 review
0 helpful votes
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My first pair of boots arrived with a faulty seam and Peter helped ship a new pair as a replacement and was very helpful.

Date of experience: May 8, 2025
Georgia
1 review
0 helpful votes
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Great experience.
May 18, 2025

Went to get a helmet and they were very helpful and knowledgeable about what I was looking. Didn't have the size in the color I wanted but got it ordered and shipped to my house in less than 3 days.

Date of experience: April 26, 2025
New York
1 review
0 helpful votes
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Excellent smoked visor.
May 18, 2025

Ordered a smoked visor for helmet and received it in 3 days. Staff was friendly and helpful as always!

Date of experience: May 8, 2025