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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,222
value
14
shipping
8,019
quality
11,314
This company responds to reviews on average within 4 days

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32,917 reviews

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Kansas
1 review
0 helpful votes
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My wife & I visited the store in Wichita Ks. The sales persons that attended to us were courteous & knowledgeable. My check out experience was enjoyable, the sales person went above what was required to make me happy. Because the helmet i wanted wasn't in stock, they ordered it & had it sent to my home, which arrived in just a few days. I returned a few days later to get my wife a jacket. I will return again to get the helmet she wants.

Date of experience: May 11, 2025
Arizona
1 review
0 helpful votes
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Simple to find what I needed and checkout was a breeze. Arrived in a reasonable amount of time. And arrived undamaged.

Date of experience: May 10, 2025

Easy to navigate site
May 10, 2025
Previous review

Easy to navigate site

Date of experience: April 29, 2025
California
1 review
0 helpful votes
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Good Job everyone
May 21, 2025

Everyone and everything was great thanks to all the helpful people

Date of experience: May 10, 2025
Texas
1 review
0 helpful votes
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Alpinestar boots
May 21, 2025

I ordered new alpinestar boots praying they would fit and they arrived in 2 days and sure enough fit great. It took a while to get used to but afterwards they are great and i feel protected at all times

Date of experience: May 10, 2025
Arizona
1 review
0 helpful votes
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Helpful and efficient
May 20, 2025

I came in looking for a certain helmet and visor. Man at the front ordered it for me and was very helpful with tips, advice, recommendations, and when I went to pick it up he showed me how to switch visors and properly fitting. Thank you

Date of experience: May 10, 2025
Washington
1 review
0 helpful votes
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Air filter was pretty beat up during shipping. Sent in a plastic bag and the oem paper box wasn't a good combination. I was able to snap it back together and use it, but it was a close call.

Date of experience: May 10, 2025
Arizona
1 review
0 helpful votes
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I'm getting back on the dirtbike for the first time in 45 years. I ordered a full motocross kit from the online store. I got to shop among a wide selection of products. I compared prices and colors and brands, etc... I got a few things on sale. I paid extra to have the gear delivered next day, but only a few things arrived next day. The rest trickled in over 3 more days. All in all it was a great experience and I will likely shop at Cycle Gear again.

Date of experience: May 10, 2025
Washington
1 review
0 helpful votes
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Pin lock installed in seconds
May 20, 2025

Great, they're quick and efficient when it walked in and got my product and installed it for me.

Date of experience: May 10, 2025
New Jersey
1 review
0 helpful votes
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Cycle Gear is Always Great!
May 20, 2025

Jay the manager at the Edison location is always extremely helpful and knowledgeable. If anyone ever needs anything go right in and he will fix it. These shirts and pants for hot weather will help a lot.

Date of experience: May 10, 2025
California
1 review
0 helpful votes
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Easy to order.
May 20, 2025
Updated review

The size of stuff (boot) and the stock is not enough for my motorcycle..

Date of experience: May 10, 2025

Easy to place order, but the delivery date was delayed...
May 13, 2025
Previous review

Easy to place order, but the delivery date was delayed for my pervious order.

Date of experience: May 2, 2025
North Carolina
1 review
0 helpful votes
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Sevice
May 20, 2025

Walked in and was immediately help by someone with motorcycle parts knowledge.

Date of experience: May 10, 2025
New York
1 review
0 helpful votes
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Quick and painless
May 20, 2025

Needed a tire, ordered and had it in the same week. Can't complain.

Date of experience: May 10, 2025
Ohio
2 reviews
0 helpful votes
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Alpinestars gloves smx- air v2
May 20, 2025

Decent style selection but size options limited to personal fitment. Staff is knowledgeable to provide anecdotal feedback on the brand and usage wear and tear.

Date of experience: May 10, 2025
Michigan
1 review
0 helpful votes
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Fast processing and shipping
May 20, 2025

I ordered several items in two separate orders. The items that were in stock shipped very quickly. Others that came from the manufacturer took a little longer, but within the expected time frame. Ordering from this site is worry free, even if you're on a tight schedule

Date of experience: May 10, 2025
Pennsylvania
2 reviews
0 helpful votes
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Easy-to-use
May 20, 2025

Website is easy to navigate. For the most part product descriptions are spot on.

Date of experience: May 10, 2025
New Mexico
1 review
0 helpful votes
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Every time you go into this shop it's good vibes and the staff do whatever they can to move you forward in your motorcycle journey.

Date of experience: May 8, 2025
Minnesota
1 review
0 helpful votes
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Exactly what I was looking for and had it in stock and shipped in amazing time. Overall would absolutely buy another helmet from Cycle Gear.

Date of experience: May 10, 2025
California
1 review
0 helpful votes
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Helmet purchase
May 20, 2025
Updated review

I was looking to replace my helmet with modular helmet, the helmet was great quality at great price. The fit is perfect, have not tested on the road for noice.

Date of experience: May 9, 2025

Found the helmet was looking for
May 5, 2025
Previous review

Found the helmet was looking for

Date of experience: April 25, 2025
Japan
1 review
0 helpful votes
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My order was a ship to store. Even though the store was a medium length drive away, it was still nice to be treated like a valuable customer by the manager and staff at the store. And kind of gave me hope that brick and mortar still has a meaning in today's AGE, so thank you Cory and Cycle Gear of Novi.

Date of experience: May 10, 2025
Illinois
1 review
0 helpful votes
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Not at this time
May 19, 2025

Not at this time not at this time not at this time not at this time not at this time

Date of experience: May 9, 2025