Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of CycleGear

CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


How would you rate CycleGear?
grey stargrey stargrey stargrey stargrey star

CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,231
value
14
shipping
8,074
quality
11,368
This company responds to reviews on average within 4 days

Instant Feedback

33,068 reviews

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow Jenny V.
Unfollow Jenny V.
Share Review
Report Review

Amazing
May 23, 2025

They treated me very well and my package arrived just at the right time.

Date of experience: May 13, 2025
Kentucky
1 review
0 helpful votes
Follow Edward Y.
Unfollow Edward Y.
Share Review
Report Review

Cycle Gear is a great store
May 23, 2025

Cycle gear stands alone and unique as the only brick and mortar store for motorcycle enthusiasts. The selection is great and the service is great too

Date of experience: May 13, 2025
Colorado
1 review
0 helpful votes
Follow Blake A.
Unfollow Blake A.
Share Review
Report Review

Ordered the Icon airforce scatterbrain, amazing safety rating. Is considered a 2nd tier brand but the safety and price was worth it in my opinion. Just wish it didn't take a week to get.

Date of experience: May 13, 2025
Oklahoma
1 review
0 helpful votes
Follow Nathaniel A.
Unfollow Nathaniel A.
Share Review
Report Review

Great customer service
May 23, 2025

Was looking for a quad lock for my phone but my store didn't have it in stock. Very nice employee told me that he could order one and have it shipped out.

Date of experience: May 13, 2025
California
1 review
0 helpful votes
Follow guy b.
Unfollow guy b.
Share Review
Report Review

Helmet face shield
May 23, 2025

The staff at Cycle Gear was knowledgeable and friendly. He took the time to inform me of the process and when I could expect delivery

Date of experience: May 13, 2025
California
1 review
0 helpful votes
Follow B M.
Unfollow B M.
Share Review
Report Review

Excellent experience
May 23, 2025

My order came in as expected and the store associates made sure I got everything I needed.

Date of experience: May 12, 2025
Alabama
1 review
0 helpful votes
Follow Crystalin S.
Unfollow Crystalin S.
Share Review
Report Review

Love the customer service
May 23, 2025

Employees were professional and friendly. I'm new to motorcycles and their gear, employees gave me alot of information and advised on the recommended gear for beginners. I learned alot thanks to them.

Date of experience: May 13, 2025
New Jersey
1 review
0 helpful votes
Follow Kervin S.
Unfollow Kervin S.
Share Review
Report Review

Everything was great
May 23, 2025

Great dealing with the guy at the store super nice guy very helpful and down to earth

Date of experience: May 13, 2025
New York
1 review
0 helpful votes
Follow Richard V.
Unfollow Richard V.
Share Review
Report Review

Engine guards
May 23, 2025

Well packed and exactly what was needed for my Kawasaki motorcycle

Date of experience: May 13, 2025
Nevada
1 review
0 helpful votes
Follow hannah p.
Unfollow hannah p.
Share Review
Report Review

Great helmet
May 23, 2025

Went in to get fitted for helmet and they're really great with helping me I got the right size and I really enjoyed the selection they had.

Date of experience: May 13, 2025
New York
1 review
0 helpful votes
Follow Joe B.
Unfollow Joe B.
Share Review
Report Review

New karting helmet
May 23, 2025

Great new helmet — a little tight in the cheeks but worked out great. Good Snell Helmet at a great price.

Date of experience: May 13, 2025
California
1 review
0 helpful votes
Follow Heriberto A.
Unfollow Heriberto A.
Share Review
Report Review

Alpinestars R10
May 23, 2025

I highly recommend CycleGear to anyone. Transaction went smoothly and received my product on time. Helmet is a great quality and comfortable.

Date of experience: May 12, 2025
Virginia
1 review
0 helpful votes
Follow Billy T.
Unfollow Billy T.
Share Review
Report Review

Purchase Bilt motorcycle cover
May 23, 2025

Fast delivery and great product. Easy to order online. Thanks

Date of experience: May 12, 2025
Michigan
1 review
0 helpful votes
Follow Kay R.
Unfollow Kay R.
Share Review
Report Review

Helmet
May 23, 2025

Positive experience. I would shop there again……………….,…,…………

Date of experience: May 12, 2025
Washington
1 review
0 helpful votes
Follow Paul M.
Unfollow Paul M.
Share Review
Report Review

Well done
May 22, 2025

Very nice email updates Everything ordered was on time. Super easy in store pick up

Date of experience: May 12, 2025
Maryland
1 review
0 helpful votes
Follow Dennis A.
Unfollow Dennis A.
Share Review
Report Review

Product not available at local store. Ordered online and delivered to the house

Date of experience: May 12, 2025
California
1 review
0 helpful votes
Follow Christopher H.
Unfollow Christopher H.
Share Review
Report Review

New tires
May 22, 2025

Ordered new tires online, had them delivered to the store in San Luis Obispo, CA. They had the tires mounted and ready to go the next day after they arrived, very good experience.

Date of experience: May 9, 2025
Wisconsin
1 review
0 helpful votes
Follow Bradley B.
Unfollow Bradley B.
Share Review
Report Review

The product delivered was exactly as advertised. Great Helmet

Date of experience: May 12, 2025
New York
1 review
0 helpful votes
Follow Bob Z.
Unfollow Bob Z.
Share Review
Report Review

Mounting tires
May 22, 2025

Had a great experience. They were the only ones that had my size. They came a a very timely manner to the store. Mounting was very fast and a great price.

Date of experience: May 12, 2025
California
1 review
0 helpful votes
Follow Tony D.
Unfollow Tony D.
Share Review
Report Review

That title pretty much describes it all. I ordered on Monday morning. Package arrived at the store on Wednesday and I was called as soon as it showed up. I was tracking it so I knew…. But I wanted to see how long the response time would be. Arrived to pick it up and checked out the store and talked with two very friendly employees pretty much the entire time I was there. I'm I'm

Date of experience: April 30, 2025