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From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Great customer service... Benny was great with helping me select a new helmet. I tried on about 12 helmets with Benny's help and ended up with a great Arai helmet.
Not CycleGears fault, but FedEx should be avoided, almost 2 weeks to get a small package across the country. Package sat in 2 different warehouses for over 1/2 the tie.
Finally went on sale. Ordered. Installed at Henderson Store with no fuss. Homeboy with the glasses / fast harley is A1. (Forgot you name brother, apologies.) Send all my friends to Cycle Gear
Bought new Shoei helmet, Cardo comm system and dark shield. Had the purchases delivered to home. All items were delivered within a week.
Needed brake pads for a newly required custom one off supermoto with mixed brake parts.
Got a new jacket. Ordered a blemished open box. Order arrived in great condition, the blemish was telegraphed to me very well and I knew exactly what to expect when I opened the box. They posted very clear images of where the blemish was on the store page.
Staff was helpful and made sure that I got what I was looking for.
As stated, it is 2 business days. I ordered Friday, got updated that it would be in on Wednesday. Really not worth the 20.00 dollars to rush for same time arrival 1-5 business days. Everything else about shopping, customer service, and products were excellent.
Easy to use, view, and nice set up displaying ratings per item.
I wished there were a more comprehensive description of the item. I'm not sure who should provide that, but it would have been helpful.
I do like to shop at my local CycleGear store, however the stock hasn't been to good so online is the alternative.
All went well. Good prices on what I ordered. Fast delivery. Thanks
I prefer in store shopping because you can talk to someone but CycleGear online has been great
It was easy and helpful to know when to pick it up, the package was done well
Bought through the store and they didn't have the item so was able to buy there and get at my house 2 days later
Very easy to use like always. Either online or in store is always a breeze
Easy to find what I need. Great description of items
FedEx has horrible delivery date fulfillment. Projected delivery date for this order was already a day later than initial projections based on 2day shipping my membership grants. And then it was continuously deferred all weekend until the next business day. When contacting customer service they bent over backwards to promise it would be delivered all weekend but it's all lip service. Very frustrating. Suggest finding a delivery partner that works weekends.
Was quick and easy, got in 2 days. Perfect oem replacement for reasonable price.
Lots of variety and great help. Employee installed my pinlock personally. Reviewed my tire to ensure it would fit
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
John, thank you for letting us know about this mix-up—it’s definitely not the experience we want for you. We apologize for sending the wrong color lock and are committed to making it right promptly. We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: cs@cycle gear.com
📞 Call: 1-800-292-5343.
We're here to help!