Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Cuztomboxgifts has a rating of 1 stars from 101 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Cuztomboxgifts most frequently mention customer service, tracking number and credit card. Cuztomboxgifts ranks 114th among Gift Baskets sites.
We monitor reviews for authenticity
I ordered a duvet from this website and knew I had to return it as soon as it arrived. It looked nothing like the image on the website - it was so cheap, like an awful screen print. Definitely not worth the $80 price tag - in fact, I wouldn't pay more than $10 for it. I attempted to email the store to no avail - receiving the error message that it could not be delivered to the email address. I decided then to go ahead and just send it back in anyway for a refund and followed the instructions on the website to a tee. As I was working with the shipping store associate, another red flag raised when they told me that the zip code provided did not match the city. Again, I decided to go ahead and send it, hoping that I could have faith in the information as it is provided on the website. Big mistake, as it cost me somewhere around $15 to pay for the return shipping, and THEN, a few weeks later, the package arrived BACK on MY DOORSTEP, as it could not be delivered and was returned to sender. I am irate right now, and have attempted to contact them again, using a slightly different email address than the one I used the first time around. If this company is not a scam, then I don't know what is going on. But I do know that I have been ripped off and taken for a sucker. DO NOT SHOP HERE.
I ordered a bed set, they sent the wrong size. Tried contacting them thru their website and email, no number to reach them. Totally awful service
Ordered a rug. Picture was beautiful. It turned out to be a lined felt piece of material that is more like a cheap bedspread!
Do not buy anything from this site!
Inquiring about a refund. Fine print does not look promising.
I was super excited for the duvet we ordered for my daughter, and stayed optimistic even with the string of e-mails apologizing for the delay. We finally received the product and it is not worth the money or what we actually ordered. And to top it off, their website provides no clear instructions on how to return the product, the support e-mail address comes back as undeliverable and an invalid address. Definitely a scam of a website. Don't waste your money.
Ive never been more dissapointed in my entire life with a purchase Item looks like it came from a dollar tree. Looks nothing like pictures. I tried emaling their customer service and email doesnt work. This place is a fraud. Do not waste your money. I wish i would of seen their reviews before buying anything.
Besides all the horrible reviews for this site even on facebook. This company feels its ok with stealing art work, or allowing whoever pumps out their crap items to steal designs from other artists. Giving no recognition or giving money to those who created the original work itself. A friend of mine works hard for what she creates and she does amazing designs has had more than one of her works stolen and used on this site. Avoid this scam site and give nothing to this rotten company that has no real respect
I ordered a comforter and a rug. I received something as thin as a sheet! The product was blurry. Looked just like a pixel photo from the internet with very bad quality. I EMAILED CUSTOMER SERVICES AND ALL MY EMAILS BOUNCE BACK. SO UNPROFESSIONAL. $124.99 FOR SOMETHING THAT WOULDNT EVEN SELL AT THE DANG FLEA MARKET FOR $5. DO NOT BUY FROM CUZTOMBOXGIFTS. TERRIBLE. NOT WORTH ONE STAR. NEGATIVE -5 STRS FROM ME.
I purchased a 4X6' area rug from this company in August. I loved the bright and unique designs this company offered... or so I thought. First, they tried to charge me on Paypal. I had used my credit card and had paid them in full when ordering. After many emails to the company, I received what looks/feels like an oversized thin bathmat! The design isn't even what I had ordered! I paid $69.99 for this crap! I emailed the company again to let them know it was not what I ordered and wanted a refund. They emailed that I could get 40% off another area rug and free shipping. WHAT? I emailed that this was not acceptable and that I wanted a refund because of their mistake. After numerous emails, they finally refunded my money and did not ask for their crappy POS back. I guess the dog can lay on it! President Trump was right... DO NOT BUY ANYTHING OUTSIDE THE USA! I have learned my lesson! THIS IS A SCAM! BUYER BEWARE!
I ordered a 89 dollar sewing design rug and I got nothing. They took the money and sent out all these bogus emails saying it's on the way and they never had intentions on sending me my merchandise. This business is a scam and I want my refund back!
Bought a "rug". They say "rug" but what they mean is blanket. It's so thin my fan could blow it away! I wasn't expecting great quality but I was expecting better than I got. There were many bald spots where white showed through the image. Plus an ugly white border that was not pictured in description. I see now others have same results. Working on getting refund back, trying to go through their rules, but I had to send multiple emails to multiple addresses to get a response. Hmm, almost like they don't want to be contacted! The order confirmation email said to reply if there was an issue. When you reply it goes to an invalid address. We'll see how this goes.
I would never order from this company. I bought a golf rug and paid $69.99. Plus 9.99 TO Ship it. I would not pay. 69 cents for it. This is a company you want to stay away from. Plus it took 4 weeks to get here. I stopped payment on it. I will be sending it back. Very disappointed.
I accidentally ordered 2 cups instead if 1. I tried to reach customer s device, but I don't believe it exists! My message kept being returned.
Cuztomboxgifts is a scam no Business name. Order 2 Rainbow Tie Dye GS-CL-DT2003 Bedding Set. One twin and one full. Full $59.95 and Twin 49.95 total 109.90. Both are way too small. And to doot thay both have same id order number i pay with my master card, thay tried to get it throw my pay pal acc. I did not authorized. The bed set is only 4 and 1/2 feet by 4 1/2. Two sheet put too gather and thay won't respond to e-mail for returns for a refund it's less thin 30 days return. Under their Refund policy and thy have three defrent names 1 Cuztomboxgifts 2 JANIT COMPANY LIMITED 3it came in under Amy P ******* Cedae Ave Bloomington, CA *******. ITS A DROP SHIPMENT PLACE. DO NOT USE THIS COMPANY
I bought a 4 x 6 Music Note GS-CL-LD2306 Rug from Cuztomboxgifts and it arrived today. What a POS! It's more like a beach towel that a rug. No way it will lay flat. I'm taping a heavy backing on as an attempt to get it to stay down. I know I'm going to trip on it eventually. Luckily it was cheap, but never again. Beware.
I ordered a bedspread on 7/31. Received notification that it shipped 8/14 which is a long time in itself. Today is 9/11 and still no comforter that I paid for back in August. Was provided an inaccurate tracking number so no way to even track. Asked for a refund and now disputing charge. Horrible customer service to not happily refund for something never received. Would never recommend or use again.
I wish I could give 0 stars! I received my product finally after several emails. I was supposed to have a comforter and 2 pillow cases. I received a flat comforter, it had no stuffing inside and 2 crappy pillow cases! DO NOT BIY GROM THIS COMPANY!
I ordered a $90 gold mud cloth rug, that arrived as a orange, yellow and black fleece type blanket type piece of material. When I try to email, it was returned as undeliverable.
I didn't receive any documentation to use for return
THIS COMPANY IS SCAM! I ordered a rug for $100, but received poor quality kind of blanket. Once I saw it what i got, i tried to reach them out, but their email bounce out, DO NOT ORDER IT WITH THEM ANYTHING!
Absolute horrible quality of products, customer service is a joke - total scam of a business. DO NOT PURCHASE anything from this company.
Rug is like a dollar store shame. Beware it took like 2 month to get it then u get the shock of a life time surprise total junk really angry. And forget about your money.
Answer: Cuztomboxgifts.com is a Scam. They advertise one thing but sell you something totally different. They only have an email address for you to contact them. If you read their return policy it is a discouragement policy. No information about where to return the crap they sell you.
Answer: The same happened to me. The item eventually showed up, but it was garbage.
Answer: A scam company. Unfortunately I fell for this scam company too.
Answer: IF you get it you will be very sorry it will look nothing like what you ordered
Answer: Basically impossible. There is not phone and emails seem to come from various companies. They seem to be from bots.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account