Culver'sReviews 114

Been to the Culver's on Gull Road in Kalamazoo, MI twice in the past 30 days. The food is great (especially the Reuben melt - my personal favorite); the place is very clean; the staff (lots of them) were great; the service was fast; with a 5 star rating in ALL those respects. BUT - the cup lids do not fit the cups correctly - and there is nothing more aggravating than THIS problem. Happened both times - hence my 2 star rating. Fix this problem and I'll give you 5 stars.

Service is terrible!
What more do I have to say!
Sussex Culvers!

I have visited Culver's in Punta Gorda FL, Pensacola FL, and Goshen IN. Each time I ordered the butter burger and a mint shake. I was hoping that all the positive reviews were correct and I was wrong. Thoroughly enjoyed the mint shake each time, but unimpressed, and that is an understatement with the dry, over cooked butter burgers. Thought it was just one store. Nope, seems to be a trend. Will I return? Don't think so - except maybe for the Mint Shake.

I live in Lakeland Florida and several Culver's have opened here and I will honestly say that my experience with all the food has been very positive. I have never had a dried out burger and find it hard to believe I have such positive experiences The cod fish sandwich basket is my favorite thing to order and most of the time I order onion rings with it.The burgers are moist and have a good flavor. I don't know what could be happening at other locations but in Lakeland Florida all is Thumbs Up so far.

There was a dog in the restaurant in lake halie in chippewa falls wi. Cannot even eat without animal. That is very unclean. Running it's $#*! on the carpet it was up on chair and paws on table call *******893

Culver's used to be a great place to meet friends and family, until 2024. Coupons are now limited to what comes in the mail once a month, where previously you were provided coupons every time you placed your order. McDonalds has awesome coupons on their app, Culver's has none. Guess where I'm going to eat. McDonalds. They obviously want my business. Culver's not so much. Also the pup cups used to have custard. No longer. Now it's just whipped cream and a small milk bone. Cheapism maxed out for your pup. Culver's gets an F rating from this guy. McDonalds it is from now on since they want the business through regular promotions on their app.

May 3rd in we had a time sensitive project, so we sent 1 person to get food at Culver's. What a disaster!

The food was cold, greasy, and none of the 4 dinners ordered were correct. I called back after lunch rush and spoke to General Mgr who nicely offered to replace the food. I explained the situation and that we couldn't leave at this point to get a replacement. He offered to send us coupons which I accepted.

May 15th I called back because I had not received the promised coupons.

I spoke to the same Gen Mgr again who claimed he mailed them. He offered to send more coupons, snarkily saying we could keep the 1st set he sent, which I told him I did not appreciate.

Today is May 23rd and we *STILL* did not receive anything, even though we are 2 miles from the store. I called back and requested to speak to his boss, a regional mgr, which this "Gen Mgr" person refused. I have been through waaaaay too much time wasted on this place.

I do not believe for a second there was anything sent to us. Now I have to waste more time to figure out who will help me with this extremely and ongoing poor experience.

Update: After posting this review on several sites, and calling Culver's Corporate, I was finally able to speak with someone who cared a bit more. The "Gen Mgr" called me and offered to personally bring coupons to our business. However, employees at the store harrassed me on other sites that we decided not to even bother returning. I gave the coupons away. I will never set foot in another Culver's ever.

10 young workers gabbing while I waited TEN minutes for them to take an order...no sign of a manager watching them...now I know why only three cars in the parking lot...used to be full - Saturday 7/6/24 3 pm
Interesting enough McDonalds across the street had a FULL parking lot...service sells I have lived in Monee Illinois where this site is (*******) and it used to have GREAT service...not any more

Since opening here in Punta Gorda, FL. I have ordered at least ten times and maybe one order was right. Why can't they fix this place. Order always has something wrong with it. When you go back in to get what your ordered they act like they could care less. It is so irritating to have to always go back in to get what they forgot. Meanwhile, the original order is cold by the time I drive two miles home. I am not going back. Another thing, the receipt they give you does not show how much each item costs. All it shows is the total. Something is wrong at the top. They had better start fixing the problems or their business will start to suffer. The little girl that took my order did not know what she was doing. My name is Jan and she put "Jam" on my receipt. When they first opened the food was pretty good, but today I threw most of it away. Soggy fish and cold french fries.

Ordered a Pot roast dinner and chicken tender kids meal. The food was terrible. I got there right before they were closing so maybe this was done because they were mad. Got home to find chicken so rubbery you could not bite through it. Cheese curds hard as a rock. Forgot the gravy with the pot roast and the onion rings I ordered as the side. The doors were locked when I went back. I called the next day to complain and was told I could only get coupons not my money back. Not fair, I want my money back not more food!

It would be great as an infrequent customer to be asked how many scoops of ice cream in a turtle sundae, I thought they all had 2 hearty scoops, I was disappointed to see just one scoop. Also asked for the flavor of the day and was denied that!

Long wait times and rude employees and food is never made properly. This place could be a gem with the location but there isn't one good thing I can say about this place.

On 11/24/23 I did an on line order for 2 fish dinners with fries and coleslaw returned home to find no fries in either order. Called the store and I was told they would send us vouchers, never received. Called back on 12/23/23 and was told they sent them out that day. It's 1/8/24 and still nothing, shame on management!

Went to Culvers spent 40 dollars for three meals. Waited 20 min for the food, then when I got home discovered that half of the order was not there. Called them they apologized and said they would refund my money and give me comp food. I returned the next day spoke to the manager who had a bad attitude they only refunded 10 dollars and that was it. Won't be going back!

I went to do the survey at the bottom of the receipt and it would not accept letters, only option was numbers. Might want to fix that for customer satisfaction control, so I will leave my review on here...
I ordered a single bacon cheeseburger, got a double, not what I ordered. Also was asked if I wanted my kids custard now or later, I said later, no slip on kids meal bad, was torn off and not given to me. Food was cold, hard and tasted like it had been sitting on the counter for a while before it got to me. Very unsatisfied! Not the first time I have been ripped off, but it very well could be the last!

Cave springs culvers. Burgers are nothing like they once were. Wife and I just spent 26 dollars for a very sad meal. Cold. The burger look like a small smashed cheeze burger the bun was a joke. Flat as could be more like a McDonald's. Showed the female manager.she looked at me and said do you want another one. I a very unprofessional way. Fries were white and cold. And they were not busy. Be a long time if I ever go back