Culver'sReviews 114

I USED to say Culver's was my favorite. No longer. Today after a long day of grocery shopping. Which I don't enjoy. My mother and I decided to stop for a treat. Well 10 dollars for two ice creams. Then waiting 15 minutes watching 5 other customers leave from BEHIND me mind you they ordered meals. (bags). I finally took my number inside and the lady was making the sundae. I ordered a cone. She tried to hand me a cup. Then proceeded to put it in a cone. Got to the car and the all ice cream fell to the ground. Left out of frustration. Last dollar this business gets from me.

Ordered a double butterburger. Both of the patties combined were thinner than a single pickle, or a single slice of cheese. Called to complain, and the owner of the store, Pat, was rude and unhelpful. He even lied and said that all patties are that same size. Received nothing. Life long customer lost.

Everyone pulls forward in line so your employees literally have no consequence for slow production. EVERYTIME I watch them deliver meals to SEVERAL who order after me. I ordered 2 burgers and have waited 25 min. In fact. Im still waiting. I worked in the food industry for years, so i have patience and also understand how it works.
Still waiting.
Might just keep waisting your time as well. How many dogs do you have? Cats? I have 2 cats. Their names are moon and $#*!head. I might sleep in tomorrow for once. That would be lovely. Mychickens get mad when i sleep in. Do you want to know why? They dont like waiting for food either. Oh. Hes coming out... not us. Just a lady who orded after is with two bags.
Where was I? Oh yes the chickens... I have one white chicken named Heniffer because she broke her neck and runs around with a crooked neck like jennifer on "The Witcher."
FOOD ARRIVED! 30 MIN.
I am left Dissapointed everytime (10 yrs worth) I visit the Effingham Illinois restaurant. HOWEVER, the FOOD very rarely dissapoints.

IM BACK... THE FOOD DISSAPOINTED

We were so happy when Culver's opened in Sugar Hill Ga and visited often as we love the ice cream. However, recently there are nothing but kids in the restaurant that are rude, get orders wrong and won't make it right. Yesterday the mushroom Swiss burger tasted like the meat was sour and they gave me vanilla ice cream when I asked for chocolate and it was in the receipt as chocolate but they refused to change it. We will not be going back until they get some responsible adult employees with customer service skills! RIDICULOUS

This Hotel is incredibly dishonest, their essential mission is to rip you off.
1. They tried to charge me $800,- dollars ( up front!) more than their own confirmation stated in their very own e-mail to us.
2. The manager,- an incredibly attitude ridden impolite individual,- is not able to use his own computer. ( seriously)
3. They have NO room service!
Not even a Mini Bar! NADA.
4. They have Zero pay per view movies.
You'll have to do with regular Spectrum TV,
Mostly not in English
5. The cleaning staff of the hotel Yells incredibly LOUDLY through the corridors at hours people are still sleeping.( or any other time for that matter)
6. Their own restaurant,- refuses to deliver even $ 100,- meals to the rooms of their very own establishment. ( how idiotic u is s that?)
Reason?
COVID. Of all things
Meanwhile Not ONE Individual is wearing masks … within 10 miles of the hotel or in the hotel. Not the staff, not the waiters outside not the guests, no one.
They pack hundreds of people in a room for a wedding though. No Masks.!
The manager of the restaurant, to top it all off is rude like I have not experienced anywhere within Culver City.
7. After a very rough check in experience,- the rip off attempt,- and accusatory comments from " The manager",- ( eg. " we supposedly had manipulated a screenshot of their confirmation?!?!?!) just as we are finally ready to venture to the room,- we are told the hotel " does not allow a 5 lbs little dog.".
This is after the dog had been approved by the hotel one month prior to booking. The dog is an allergy/ seizure dog,- with documentation from 3 (!) physicians.
The dog is officially certified.
After another " dance" with " the manager ",- we were eventually " allowed " to go to our room with our little dog who is professionally trained and super well behaved.
What else?
Oh I forgot…
If you are trying to get a good nights sleep,-
Just forget it.
Their own restaurant downstairs ( the one that refuses to deliver to hotel guests) is producing mind numbing NOISE well beyond the midnight hours.

Do yourself a favor and never stay at this hotel,- even if you have work to do at nearby SONY,- ir other lots,- it's not worth the aggravation.

Ordered the Garden Fresco Salad and Soup as shown on their website, a single burger, fries, and two concrete mixers at the McFarland, WI location. Arrived home and my Wife noticed that the Soup was missing, and no Iced Tea. Went back to the store and talked to the Manager. Quote "We don't have that here, never seen that menu item" It appeared the high school kid just punched in a salad, and the rest of my order. Needless to say, a $27 dinner, and my last one at Culvers. Filled out a survey, and was polite about it. NO RESPONSE! It appears that they have enough customers to not have to worry about a few upset ones.

Didn't get enough for the amount of money used to purchase the meal. Disappointed! They also didn't list the price of items on website.

I used to admire Culvers when opened yrs ago.as a former chart house restaurant mgr. I am well aware of good food& proper service.at the beginning of COVID Culvers declined to somewhere I do not wish to go & spend now more than twice before COVID price.it s hit & mis. 5 days earlier I spent $30 on three meals all was like before great. I then went for just me waited way to long & watched a girl come out walk past me with a few bags around corner then to car in front handing bags to them and awhile later getting handed back then finally came to me. Handed me the bag I said I did not want it because of handing to others. I got told have a nice day. I could see my food not right. Day and she walked away. I said I wanted to talk to some one no response. Touched and not warm and it was 90something out. Wrnt home and tree away. All you get is call back which I received once before from store. They deny all. I'll add Culvers to, McDonald's, Wendy's, and burger king. Never anymore all once good now all lousey it's a shame. Trust me if you go you'll be regretting it.co never handled anything. Like a co of grifters

The last several times that I have been to Culver's both in Plainfield and Greenwood Indiana the service has been terrible. Servers were rude and not accurate in filling orders. Ice cream was melting. Tonight I had chocolate ice cream all over me because it so soft. Last week a server brought a cone to my table that was melting so fast it was running down her arm. The last two burgers were served cold. I am about done with this place.

Why can't I have a chocolate shake made with the chocolate custard. The price of the vanilla custard and chocolate is the same.

What a great place to eat. Silicone here again the fish was great and full of flavor. Also the ice cream was delicious.

To make a long story short 30 minute lunch break waited almost 20 minutes for 2 fish sandwiches fries and a drink got to work missing a order of fries fish undercooked so we drank our cokes and shared a order of fries took the fish sandwiches back after work and they to were undercooked and the person helping was no help threw the sandwiches away and will never eat there again and by the was I'm a certified chef so I think I know when fish is cooked I wouldn't recommend Culver's to anyone and the only reason there is a star is because I had to this culver is located In Decatur I'll by Aldi

If you like paper thin burgers, you'll like Culver's. It's really hard to taste the meat because there isn't much of it.

Today I bought a butter burger and couldn't believe how paper-thin the burger was, compared to the last time. I felt cheated.

The customer service was the best ever. The food once again was so darn nasty I would not serve the homeless yall food
Period

This company does not care about or respond to the many problems they have in their business. Besides the bad food, that's a big reason why they have so many NEGATIVE reviews. Even writing directly to them does not show they are concerned. Our experience was terrible. I wonder where they get the food they use in their own commercials because the food they serve is nothing like that! They take a nice piece of fish and wrap it in some disgusting batter that's DRIPPING with GREASE! Not a pleasant meal.