Culver'sReviews 114

This is for Lawrence Kansas location
I am a regular customer at this location
I had a coupon for 2 butter burgers
For the price of one. I am lactose intolerant and cannot eat cheese.
I ordered my burgers with no cheese.
My paid receipt stated NO CHEESE
The counter person confirmed with the kitchen no cheese. My order was to go. When I got home and opened
My burgers they had cheese. Things happen and this was just a mistake.
So I called and the owner Mark answered the phone. I explained what happened and he told me that he makes no money on these corporate coupons (not my problem)and that
The margins they work on are very slim. He told me twice more that he does not like these coupons and that butter burgers come with cheese and yes can order without it but the kitchen makes this mistake frequently.
So here is the problem. I live about 20 minutes away and I now have food that I can't eat. Never an apology from the owner just kept repeating that he makes no money from coupons. So I had to make another dinner for myself. Mark said he would
Send me coupons for a free meal.
Never received them 2 weeks later
Really didn't want the coupons
Just some kind of apology
I also sent an e mail to customer service 2 Weeks ago-and never heard back from them
So basically a total blow off we have so many "burger " places in Lawrence
That are much nicer so I really don't need their attitude. If I get any more
Coupons in the mail I will give them to a needy person

I contacted the corporate office and it's been 4 days and can't even return a phone call. Absolutely positively unacceptable. I like how you say if it's urgent call the location. I have called 2 times and a message comes up saying sorry voice mail isn't set up. How can this location be so incompetent? It's not my responsibility to look at my order before leaving. It's your employee's job. This isn't the 1st time. I don't want to hear any excuses.

I love the fish dinners. However today, April 4 at Heber, The fish dinner was awful. They were very very small pieces and cooked to crispy. The fish was obviously over cooked. The tray was extremely greasy on the bottom making the bottom of the fish slimy. So much of the overcooked crust was soggy and fell off. I think kitchen needs is a little retraining. There shouldn't be grease in the bottom of the tray, I& fried things over cooked.

I've tried the fish and fries at both the Orem location and the new Heber City location which only opened Jan. 4th, 21. Both places the grease just sat in the bottom of the little basket, and the batter coating was so soggy that I pulled it off, to try to eat the fish.
Having worked fast food before, the problem was easy to recognize, and the fryer oil is not hot enough for the fish, therefore the coating soaks up all the oil, before the time is up for the fish being cooked. Guess I'll be safer getting my fish from Hook's rather than a known Burger joint.
CULVERS does have great burgers, just not fish!
I wasn't given a receipt with my purchase either. They stuck a number on my RV mirror and ask me to pull forward.

Maybe it was the particular restaurant we visited, but I just wasn't that impressed. We both got burgers and they were good, but not anything special. We did have some custard and it was very good. I think if we did go back it would be to simply get some custard and skip the meal. The staff was ok, not really friendly or unfriendly, just kinda blah. I like when you walk in a place they make you feel like they are glad you are there. I don't think they really cared. It was more about getting us in and getting us out.