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CruiseDirect

3.3

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CruiseDirect Reviews Summary

CruiseDirect's reputation is mixed, with numerous customers praising its competitive pricing and responsive customer service, particularly highlighting the helpfulness and professionalism of several agents. Many users report positive experiences with booking processes and problem resolution. However, significant concerns arise from instances of billing errors, unresponsive support, and security issues related to personal data breaches. These negative experiences overshadow some positive feedback, indicating a need for improved consistency in service quality and communication. Overall, while many customers express satisfaction, there remains a notable segment expressing frustration, suggesting a critical evaluation of operational practices is necessary.

This summary is generated by AI, based on text from customer reviews

service
16
value
15
shipping
6
returns
7
quality
11

We monitor reviews for authenticity

Canada
1 review
3 helpful votes
Follow Jake M.
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I have booked several cruises through CruiseDirect and I have nothing bad to say about the booking process, prices, or customer service. I had an issue with a booking once (because I clicked the wrong date like an idiot) and I called them right away and everything was fixed with no questions. My most recent discussion with an employee was exceptional! Jorge Rodriguez was my representative and he was polite, prompt, and knowledgeable with the questions I asked. Do not shy away from booking with CruiseDirect - you will not regret it.

Happy cruising!
Jake

Date of experience: August 17, 2017
Germany
1 review
1 helpful vote
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Wir haben jetzt schon das 2. Mal über cruisedirect.com unsere Kreuzfahrt gebucht und sind rundum zufrieden. Zusätzlich haben wir jeweils viel Geld sparen können, da die Kreuzfahrten bei cruisedirect wesentlich günstiger sind als in Deutschland. Zwar muss man sich dann mit der englischen Sprache auseinandersetzen, aber das war nie ein Problem.

Durch die Zeitverschiebung und hohe Telefon-Kosten von Deutschland in die USA haben wir bei Fragen immer das Kontaktformular bei cruisedirect auf der Homepage ausgefüllt und binnen weniger Stunden eine Antwort erhalten. Top! Somit hatten wir schnell unsere Antworten und mussten nicht in der Hotline hängen, die viel Zeit und Geld kostet.

Date of experience: August 15, 2017
KR
1 review
1 helpful vote
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My first live chat with cruise direct was soooo good.
Hans was so helpful & kind.
He was so professional, patient.
Thank you, Hans :)

Date of experience: August 12, 2017
Iceland
1 review
1 helpful vote
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Great assist
August 12, 2017

Mr Hans really nice guy:)He help me a lot and answered all the questions. I hope he will get pay raise

Date of experience: August 11, 2017
Texas
1 review
1 helpful vote
Follow Eun K.
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My customer representative was Carlos. It started off through a online chat service to inquire about my family's cruise trip. We had to book several rooms and Carlos was patient and awesome at what he did to find the best deal possible. Also, I was able to contact Carlos right away through his extension when I had questions. Thank you, Carlos!

Date of experience: August 11, 2017
New York
1 review
5 helpful votes
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NEVER Again!
July 18, 2017

I booked a cruise to Cuba with this company in April 2017. We had until June 2017 to pay this trip off. My travel buddy and I called repeatedly to make a payment on our cruise and they would not accept any payments stating that our cruise was paid in full. We communicated to them that that was not possible as my travel buddy had not paid her portion. They along with Norwegian communicated that no payments were needed because it was paid in full. On July 13th I happened to check my account and the amount for the cruise had been refunded and our cruise was cancelled with no communications from them on their end. I called them repeatedly to understand why this took place and they stated that their was a glitch in their system that didn't show the payment. They did not accept fault for this we were required to pay $400 more in order to book with Norwegian directly. NEVER will I ever use their services again!

Date of experience: July 18, 2017
Pennsylvania
1 review
0 helpful votes
Follow Renee A.
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Kyle was very professional, polite, patient and knowledgeable.As a first time caller, I didn't know what to expect and he made me feel very confident in my decision booking my cruise.

Date of experience: May 30, 2017
Texas
1 review
2 helpful votes
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Great experience!
May 19, 2017

My coustumer service rep Kyle made my first experience with Cruise Direct smooth and efficient. I was very impressed with my overall experience. We will definitely be repeat customers!

Date of experience: May 18, 2017
BN
1 review
2 helpful votes
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Can't thank Jose enough for helping me secure cabins and cruise deals at such a last minute notice! Booking online was hassle free and would definitely use CruiseDirect again!

Date of experience: May 18, 2017
GB
1 review
2 helpful votes
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Great Service
April 8, 2017

I have done a number of cruise bookings and my CruiseDirect experience with Sam's patience and professional approach has topped them all. Well done Sam and I will definitely use CruiseDirect next time I cruise.

Date of experience: April 7, 2017
New Hampshire
1 review
2 helpful votes
Follow Nick R.
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I recently booked a cruise and I would check in periodically to see how the prices fluctuate as the sail date approaches. On this particular cruise, I noticed the price we paid for an interior stateroom was now the price for a balcony! I called Cruise Direct and spoke with Kyle who called Norwegian to see if they could upgrade our cabin at no charge because of the price change and I was pleasantly surprised when Kyle informed me that they upgraded us! Thank you Kyle for your help and thank you Norwegian for your hospitality!

Date of experience: March 27, 2017
Michigan
1 review
2 helpful votes
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Thank you :)
March 24, 2017

I was very worried I would not be able to get a room on the Carnival Sensation for the date I needed and because we needed a cabin for 5 people. Kyle was very helpful and not only found us a great price but also got Carnival to put a hold on it until the next day when I was able to pay. Thank you so much Kyle! What a nice young man he is. Bridget Williams

Date of experience: March 23, 2017
New York
1 review
2 helpful votes
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Enrique Bravo is the best customer service agent I ever had. He helped me so much with my booking, he is wonderful!

Date of experience: March 10, 2017
Ohio
1 review
1 helpful vote
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Easy as 1-2-3
March 7, 2017

Kyle Hirano answered all our questions and went above and beyond to help us get the best pricing possible. When we were booking the cruise lines computers were down. Kyle took our phone calls each time until we could get through to make the reservations. Not only did he show patients with the cruise lines computers but with all of our questions regarding gift cards. Kyle you are the best! Cruisedirect gave us the best pricing and best service.

Date of experience: March 6, 2017
Nicaragua
1 review
2 helpful votes
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Best travel agency ever!
February 25, 2017

Service is just awesome! Never dealt with a better agency after 10 years of cruising! I love it!

Date of experience: February 24, 2017
Florida
1 review
1 helpful vote
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A great experience
February 25, 2017

Have cruised many times with Cruisedirect, and it does not stop to amaze me the service provided. Great prices and and a fabulous customer service. I certainly do recommend Cruisedirect for your next cruise.

Date of experience: February 24, 2017
Nicaragua
1 review
1 helpful vote
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The best site ever!
February 25, 2017

They have the best customer service ever. I cruise 5 times a year and dealt with many other agencies, but no better experience as I had with Cruise Direct! Love them!

Date of experience: February 24, 2017
Bangladesh
2 reviews
1 helpful vote
Follow Pushon J.
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You'll get the cheapest rates on this website and the agents are always there for whenever you need any assistance, they will even go out of their regular duties and will help out on everything you need covered!

Date of experience: February 24, 2017
Philippines
1 review
1 helpful vote
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CruiseDirect.com is the best website to book your cruise if you are looking for the best of the best prices, even compared to the cruise line's prices. Their customer support are the best as well. You will never thought of booking to other websites other than CruiseDirect.com

Date of experience: February 24, 2017
Nicaragua
1 review
1 helpful vote
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Awesome, wonderful
February 25, 2017

I love customer service from cruise direct, they are helpful people for us who want to tour around for the first time. They do reply in timely manner and make sure we are satisfied for everything we need to know and have it ready before boarding.

Date of experience: February 24, 2017

From the business

Cruise Direct offers cruise deals and vacation packages.


cruisedirect.com
Morristown, NJ, United States