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CruiseDirect

3.3

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CruiseDirect Reviews Summary

CruiseDirect's reputation is mixed, with numerous customers praising its competitive pricing and responsive customer service, particularly highlighting the helpfulness and professionalism of several agents. Many users report positive experiences with booking processes and problem resolution. However, significant concerns arise from instances of billing errors, unresponsive support, and security issues related to personal data breaches. These negative experiences overshadow some positive feedback, indicating a need for improved consistency in service quality and communication. Overall, while many customers express satisfaction, there remains a notable segment expressing frustration, suggesting a critical evaluation of operational practices is necessary.

This summary is generated by AI, based on text from customer reviews

service
16
value
15
shipping
6
returns
7
quality
11

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New York
1 review
4 helpful votes
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Hawaii cruise
September 21, 2015

Booked our Norwegian Hawaii cruise online via CruiseDirect.com. It was so easy. We used their live chat to talk with their cruise concierge who helped us book cabins side by side. Best way to see the Hawaiian islands and cheaper than hotels

Date of experience: September 21, 2015
Texas
1 review
6 helpful votes
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I am extremely impressed with the service I just received from Cruise Direct while booking our family vacation. I have not cruised before and was not sure where we should go so the whole family could have fun. They were great! Not only was the representative patient but also so helpful in explaining the different things that can be done in the different islands and stops. They gave me exactly the right information and gave the best suggestions. Needless to say I will never book anywhere other than CruiseDirect. I am looking forward to many more fabulous experiences with Cruise Direct

Date of experience: March 26, 2014
New York
1 review
6 helpful votes
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I used cruisedirect to book our celebrity cruise on the Silhouette for our family spring break. I got a great deal, with the children sailing free and a beverage package for me and my husband! They had an offer of free gratuities too but the drinks package worked out to be a better value. I used there chatting feature which was pretty cool to ask a few questions before I booked it online. Overall two thumbs up!

Date of experience: March 11, 2014
California
7 reviews
31 helpful votes
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Cruise Direct also has a lot of cruise deals but I haven't been able to find much to distinguish them from all the other websites that offer cruise deals. I found the customer service at Vacations To Go to be better.

Date of experience: May 21, 2013

From the business

Cruise Direct offers cruise deals and vacation packages.


cruisedirect.com
Morristown, NJ, United States