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CruiseDirect Reviews Summary
CruiseDirect's reputation is mixed, with numerous customers praising its competitive pricing and responsive customer service, particularly highlighting the helpfulness and professionalism of several agents. Many users report positive experiences with booking processes and problem resolution. However, significant concerns arise from instances of billing errors, unresponsive support, and security issues related to personal data breaches. These negative experiences overshadow some positive feedback, indicating a need for improved consistency in service quality and communication. Overall, while many customers express satisfaction, there remains a notable segment expressing frustration, suggesting a critical evaluation of operational practices is necessary.
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I was having a minor problem with my reservation and was unable to resolve it w/ the booking agent on the phone until I was connected to Enrique Bravo, a supervisor at cruise Direct who did not hesitate to resolve the problem
They were very patient with me and searched for the best deals for me especially given the time frame I wanted and the short notice. Great staff.
н профессионал в своем деле, зарплату таким специалистам нужно увеличиватьо, Eugene Marc-Henry ьсетитрбо, я сетчауоп н то-отч сав у илсе
I had problems with a reservation on a NCL cruise. The reservation was booked, paid in full, confirmed... and it was non existent in NCL web page! After some help also from other Customer Service in CD today Jorge Rodriguez took all the time to find the porblem and then bring a solution. He resolved the non existent reservation situation directly with NCL in my behalh. And, presto! Now I see the reservation finaly! THANK YOU SO MUCH to Jorge to the previous CS agents in CD. You have a loyal customer for ever. This is what customer need SOLUTIONS. Thanks again.
I had a lot of questions about the cabins i booked and was also pretty clueless. He helped me while remaining calm and patient. Thank you!~
They truly care about their customers and chose and the best customer assistants.
Quick reply to customers.
Very cooperative and kind to people.
I've been on 2 cruises booked with CruiseDirect, the experience had been superb both time!
Impeccable ships with plenty of food and entertainment, beautiful cities...
But the best part must be the CruiseDirect customer support, they are extremely fast and professional!
I'm really appreciated the online customer service Eugene Bent was brilliant to help me my request, he was really helpful thanks again!
Nothing they advertised was true. They put us in the worst room possible. Their customer service supervisors are cunning and deceitful. They solve nothing!
First, they charged me more than the published rate and then it took almost an hour on chat to get it straightened out. Booked ocean view with Cruise Direct and they gave us the worst room EVER and then declined to help us with another room. Book through them and expect the rooms the cruise line won't book. The customer service rep was very rude and told me if not happy I could just cancel for $440! Never again.
Hello Sherry, I am sorry to hear you did not have a good experience with our chat room. When you book a guarantee cabin it is assigned by the cruise line closer to sailing. Cruise Direct does not have the ability to select the cabin or change it once it is assigned. We do explain this at the time of booking but I am sorry that you were unhappy with the cabin assignment. I wish there was more I could to to assist you with this issue, but I will keep my eye on the sailing and if anything opens up I will reach out to you.
Cheers,
Meghan Martin
Cruise Concierge Manager
I try to ask some basic questions about the group discount. The CSR keep asking my person info such as email and phone number. Even I told him I am not ready to order and I am not comfortable to give that. He just keep going around your question but don't want to answer. I never see this kind of customer service before. How can I trust them and place the order if it is so tricky from the inquiry at the beginning?
Hello Sean, I do apologize that you felt our service was not up to par. For group rates there is not a set discount amount, every ship and sail date differs so the agent was not able to give you an estimated discount. Most groups have a lower rate, a lower deposit amount, an onboard credit and a free cruise fare for one guest if you book 8 or more staterooms. I would be happy to check some sailings for you and help you set up the group so you can share the information with your friends. If you need any assistance please don't hesitate to ask!
Cheers,
Meghan Martin
Cruise Concierge Manager
He is very help full and patient in entire booking process.
Thank you so much Vega... for your great service.
Thanks
Rao
Carlos was extremely helpful and didnt waste any time with assisting me with my request. My booking was changed with no problem and he got back to me in a very timely manner. Thank you!
I spoke to Carlos Garcia via the online chat since i had an enquiry on Speciality Dining for the cruise I had just reserved with Norwegian Line. He promised to make enquiries with the cruise line. He came back to me with a reply and he did so before the day was out. Very easy way to communicate and an efficient way to solve an issue, especially with me residing outside the US. Thanks.
I want to thank Jose Flores at cruisedirect, He helped me get my booking cheaper then before, MSC cr
I booked my cruise so fast I chose the wrong date and used the chat service and not only that, but i had forgotten my past passenger information also and customer service changed my booking and was able to request an upgrade for me. They even helped choose a better room with the knowledge they had of the ship. Amazing service! Not my first time reserving with Cruisedirect.com, and certainly not my last!
Sam and Jorge worked together to complete my booking for myself, husband and grandson. I will call them again when I am shopping for our next cruise.
Easy booking and follow up email. Jorge Rodriguez was very informative, had great customer service skills and was exceptionally pleasant. He helped me book the right add on items for my needs. I would travel with Cruise Direct again in the future.
Very cooperative team specially mr. Sam
In the future i will book again with cruise direct not only that i will also invite all my friends to try cruisedirect
My experience with Cruisedirect was excellent. I dealt with Vincent Valdez and he was very helpful and guided me thru the whole process. He was very patient as I had plenty of questions about the cruise. I know for sure I will book my next cruise with them.
From the business
Cruise Direct offers cruise deals and vacation packages.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Mr. Pham,
I am so sorry to hear that you were unhappy with our customer service. I have reviewed your call with our supervisors and unfortunately as you booked one cabin for 4 guests you would not receive two cabins. We do ask on step 1 "Who's staying in your stateroom?" and ask for the number of guests in the room. On that step you entered in 4 guests so the system booked all four of you in one room. At this time the ship is fully booked so we are unable to book an additional cabin for you. You did receive a discount for guests 3 and 4 for booking them in the same cabin. I have requested a double cabin be placed on waitlist for you and should one become available we will contact you with the price difference to make the change. I wish there was more we could do for you at this time, but with the ship being sold out our hands are tied.
Meghan Martin
Cruise Concierge Manager