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CruiseDirect

3.3

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CruiseDirect Reviews Summary

CruiseDirect's reputation is mixed, with numerous customers praising its competitive pricing and responsive customer service, particularly highlighting the helpfulness and professionalism of several agents. Many users report positive experiences with booking processes and problem resolution. However, significant concerns arise from instances of billing errors, unresponsive support, and security issues related to personal data breaches. These negative experiences overshadow some positive feedback, indicating a need for improved consistency in service quality and communication. Overall, while many customers express satisfaction, there remains a notable segment expressing frustration, suggesting a critical evaluation of operational practices is necessary.

This summary is generated by AI, based on text from customer reviews

service
16
value
15
shipping
6
returns
7
quality
11

We monitor reviews for authenticity

Bahamas
1 review
0 helpful votes
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Awesome customer service
February 21, 2019

Special thanks to Jose Flores for his awesome service, he was very helpful and assisted me in a very professional manner. Thanks again Jose for your patience with my many many questions.

Date of experience: February 19, 2019
Indiana
1 review
0 helpful votes
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Fantastic
February 21, 2019

Booked a cruise for the first time with CruiseDirect. I read the reviews online prior to contacting them. They offered extra perks in addition to NCL. I had a hold and then phoned in to book the next day. I have dealt with many different agents via chat and phone (asking various questions and confirming things). Each agent has been outstanding, friendly and very professional. Never once have I been made to feel like my question isn't important. I highly recommend CruiseDirect. Sebastian van Lengen was the agent I booked my cruise with, Jose Flores did an online chat with me as did Alexander Gaitan, Vincent Valdez and Carlos Diaz.

We have been on several cruises and know what questions to ask, etc. It is important to know the terms and conditions BEFORE you purchase, check the deck plans for room location, etc. Know if price drops after final payment you can't get price adjustment (if price went up you wouldn't expect to pay more),

Date of experience: February 19, 2019
Massachusetts
1 review
1 helpful vote
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Not good with technology
February 12, 2019

Jose Flores, one of your reps was very helpful getting information on a cruise i was trying to research for next year as a gift for my husband. I am not good with researching the web and when i went into the chat he was able to look it all up and send me all the information he gathered for me and sent it via emaill to me promptly.

Date of experience: February 11, 2019
Kazakhstan
1 review
1 helpful vote
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I want to say many many thanks to Jose Flores, he was very helpful and assisted me quickly and professional, it was easy to chat with him, i did some changes of some bookings and he was very patient, he tried always to help me and to understand, it is awesame to have such employee

Date of experience: February 11, 2019
Pakistan
1 review
2 helpful votes
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I loved the response and there sincerity towards helping customer to get the right thing they demand...
VINCENT VALDED was too patient to answer my silly questions...
Excellent sales and marketing guy..

Date of experience: February 7, 2019
Illinois
1 review
1 helpful vote
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Great Experience so far
February 9, 2019

UPDATE

I booked the cruise and the site says guaranteed low price. Well 2 days after my booking the price dropped by almost $200. I called back and they said because it's past 24 hours they can't honor it.

I booked a cruise with them 2 days ago. So far so good. They registered my on-board ship credit within a day. Their offers were slightly better than Expedia, Priceline, cruisecritic, etc. What I'm most impress so far is the customer service. It is so quick and friendly. I am dealing with Eugene Marc-Henry through on-line chat and he's very helpful. So far so good, I'll update after my cruise, hopefully 5 stars remain!

Date of experience: February 7, 2019
India
1 review
0 helpful votes
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Eugine Bent is awsome
February 6, 2019

Eugine Bent is very helpful... so smooth easy to chat and understandable... if some ome cant understand you contact him he is a solution provider...

Date of experience: February 5, 2019
Hong Kong
2 reviews
0 helpful votes
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Enrique was very polite and answered all my questions and reconfirmed for me to make sure the booking was set. The booking was smooth and hopeful the cruise will be too! Thank you!

Date of experience: January 31, 2019
Denmark
1 review
0 helpful votes
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My booking online
January 29, 2019

Thanks for an excellent help and service for our first booking, Sam gave us a super service, and we are very greatfull.

Date of experience: January 28, 2019
South Carolina
1 review
1 helpful vote
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Eugene was an extremely attentive employee. He answered all of my questions in a timely fashion and made sure everything was booked exactly the way I wanted it. Thank you Eugene. I appreciate your work ethic.

Date of experience: January 26, 2019
Bahrain
1 review
0 helpful votes
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The STAR employee
January 12, 2019

Eugene Marc-Henry. Is a STAR,, he was so professional and helpful,, he was capable of handling all my queries in a very professional manner

Date of experience: January 11, 2019
India
1 review
1 helpful vote
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Eugene Marc Henry was veryhelpful and provided all details for my cruise booking. Outstanding employee

Date of experience: January 6, 2019
DO
1 review
1 helpful vote
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Thanks for professionalism and hospitality. During 20 min Eugene assisted me with my trip and payment. Im your client for ever

Date of experience: January 6, 2019
Colorado
1 review
1 helpful vote
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In trying to book a cruise, I was having difficulty securing the staterooms. I called and had the pleasure of speaking to Mr. Henry. What a terrific representative of the company. He worked with me for over an hour. Thank you for having him as an employee

Date of experience: January 4, 2019
Australia
1 review
1 helpful vote
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Eugene was helpful, cheerful and polite and assisted us with our questions regarding payment.

Cruise Direct is a great website for booking our cruises on... have done it a number of times already.

Date of experience: December 28, 2018
Canada
1 review
0 helpful votes
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Agent services
December 29, 2018

Their price is very good. Some agent was not careful enough. The second time I made reservation was done online, trying to avoid another careless agent. But I made mistake. Agent Aaron Liwanagan was very nice and patient when helping me solving it.

Date of experience: December 27, 2018
Saudi Arabia
1 review
1 helpful vote
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Amazing Service
December 20, 2018

I booked for my honeymoon using CruiseDirect. Jeramae Doon, was very nice and very helpful assisting me in my booking. Her service was outstanding

Just Amazing!

Date of experience: December 19, 2018
New Jersey
1 review
1 helpful vote
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Jose Flores was very nice and patient with my questions... his response was very fast... also happy with his service :)

Date of experience: December 16, 2018
India
1 review
1 helpful vote
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Excellent
December 13, 2018

Enrique bravo you are a real co-operating and helpful gentlemen, Will always prefer booking my cruise vacation through you. Thanks once again

Date of experience: December 12, 2018
Canada
1 review
1 helpful vote
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Seamless experience
December 10, 2018

I have always had very good experiences with CruiseDirect. I'm a frequent cruise passenger and using them has always been a pleasant experience. Sebastian is fantastic! Recommended!

Date of experience: December 9, 2018

From the business

Cruise Direct offers cruise deals and vacation packages.


cruisedirect.com
Morristown, NJ, United States