Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
CruiseDirect's reputation is mixed, with numerous customers praising its competitive pricing and responsive customer service, particularly highlighting the helpfulness and professionalism of several agents. Many users report positive experiences with booking processes and problem resolution. However, significant concerns arise from instances of billing errors, unresponsive support, and security issues related to personal data breaches. These negative experiences overshadow some positive feedback, indicating a need for improved consistency in service quality and communication. Overall, while many customers express satisfaction, there remains a notable segment expressing frustration, suggesting a critical evaluation of operational practices is necessary.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Special thanks to Jose Flores for his awesome service, he was very helpful and assisted me in a very professional manner. Thanks again Jose for your patience with my many many questions.
Booked a cruise for the first time with CruiseDirect. I read the reviews online prior to contacting them. They offered extra perks in addition to NCL. I had a hold and then phoned in to book the next day. I have dealt with many different agents via chat and phone (asking various questions and confirming things). Each agent has been outstanding, friendly and very professional. Never once have I been made to feel like my question isn't important. I highly recommend CruiseDirect. Sebastian van Lengen was the agent I booked my cruise with, Jose Flores did an online chat with me as did Alexander Gaitan, Vincent Valdez and Carlos Diaz.
We have been on several cruises and know what questions to ask, etc. It is important to know the terms and conditions BEFORE you purchase, check the deck plans for room location, etc. Know if price drops after final payment you can't get price adjustment (if price went up you wouldn't expect to pay more),
Jose Flores, one of your reps was very helpful getting information on a cruise i was trying to research for next year as a gift for my husband. I am not good with researching the web and when i went into the chat he was able to look it all up and send me all the information he gathered for me and sent it via emaill to me promptly.
I want to say many many thanks to Jose Flores, he was very helpful and assisted me quickly and professional, it was easy to chat with him, i did some changes of some bookings and he was very patient, he tried always to help me and to understand, it is awesame to have such employee
I loved the response and there sincerity towards helping customer to get the right thing they demand...
VINCENT VALDED was too patient to answer my silly questions...
Excellent sales and marketing guy..
UPDATE
I booked the cruise and the site says guaranteed low price. Well 2 days after my booking the price dropped by almost $200. I called back and they said because it's past 24 hours they can't honor it.
I booked a cruise with them 2 days ago. So far so good. They registered my on-board ship credit within a day. Their offers were slightly better than Expedia, Priceline, cruisecritic, etc. What I'm most impress so far is the customer service. It is so quick and friendly. I am dealing with Eugene Marc-Henry through on-line chat and he's very helpful. So far so good, I'll update after my cruise, hopefully 5 stars remain!
Eugine Bent is very helpful... so smooth easy to chat and understandable... if some ome cant understand you contact him he is a solution provider...
Enrique was very polite and answered all my questions and reconfirmed for me to make sure the booking was set. The booking was smooth and hopeful the cruise will be too! Thank you!
Thanks for an excellent help and service for our first booking, Sam gave us a super service, and we are very greatfull.
Eugene was an extremely attentive employee. He answered all of my questions in a timely fashion and made sure everything was booked exactly the way I wanted it. Thank you Eugene. I appreciate your work ethic.
Eugene Marc-Henry. Is a STAR,, he was so professional and helpful,, he was capable of handling all my queries in a very professional manner
Eugene Marc Henry was veryhelpful and provided all details for my cruise booking. Outstanding employee
Thanks for professionalism and hospitality. During 20 min Eugene assisted me with my trip and payment. Im your client for ever
In trying to book a cruise, I was having difficulty securing the staterooms. I called and had the pleasure of speaking to Mr. Henry. What a terrific representative of the company. He worked with me for over an hour. Thank you for having him as an employee
Eugene was helpful, cheerful and polite and assisted us with our questions regarding payment.
Cruise Direct is a great website for booking our cruises on... have done it a number of times already.
Their price is very good. Some agent was not careful enough. The second time I made reservation was done online, trying to avoid another careless agent. But I made mistake. Agent Aaron Liwanagan was very nice and patient when helping me solving it.
I booked for my honeymoon using CruiseDirect. Jeramae Doon, was very nice and very helpful assisting me in my booking. Her service was outstanding
Just Amazing!
Jose Flores was very nice and patient with my questions... his response was very fast... also happy with his service :)
I have always had very good experiences with CruiseDirect. I'm a frequent cruise passenger and using them has always been a pleasant experience. Sebastian is fantastic! Recommended!
Answer: The best time is now! But, booking an inexpensive solo cruise depends on several factors, including destination and sailing dates. Here's how you can time your trip to get the best deals: 1. Sail During the Off-Season Caribbean: The best deals are typically available from late August to early November during hurricane season. While this can come with some risk of weather disruptions, most itineraries adjust as needed to ensure passenger safety. 2. Look for Last-Minute Deals Cruise lines often reduce their prices to fill cabins closer to the sailing date, especially for solo travelers. Norwegian Cruise Line and Virgin Voyages are some cruise lines that apply these practices. ​3. Book Well in Advance Conversely, booking 9-18 months ahead often gives access to early-bird discounts, particularly on solo cabins with limited availability (Most Cruise Lines Apply). If you need more guidance to your selection, please reach out and any of our skilled advisors will find the right cruise for you! Phone: 1-888-407-2784 Chat: Via our page at www.cruisedirect.com
Answer: Hi there, and thank you for reaching out about the best Solo Cruises! For solo travelers seeking the best cruise experience with discounts or specials, several cruise lines stand out for their solo-friendly accommodations and offers such as: Norwegian Cruise Line - NCL is particularly well-regarded for solo travelers, offering Studio Staterooms designed exclusively for solo guests. These staterooms are priced for one person without the additional single supplement fees typical of other cruise lines. Solo travelers also gain access to the Studio Lounge, a shared social space perfect for meeting others. Holland America Line: Holland America caters to solo cruisers with dedicated solo cabins, particularly on newer ships like the Koningsdam and Rotterdam. Their Single Partners Program includes social events like cocktail mixers and dining meetups. Royal Caribbean: This line offers solo cabins on several ships, such as Anthem of the Seas and Quantum of the Seas. Cabins vary, ensuring a mix of affordability and luxury. Activities go from fitness classes to wine tastings and plenty of opportunities to connect with others or enjoy Solo time. Virgin Voyages: Known for its modern and vibrant ships, Virgin Voyages accommodates solo travelers, and their adult-only environment and social activities, like group fitness classes and evening entertainment, make it a standout option for solo cruisers​! If you need more guidance to your selection, please reach out and any of our skilled advisors will find the right cruise for you! Phone: 1-888-407-2784 Chat: Via our page at www.cruisedirect.com
Answer: Yes, vaccines are required for cruising at this time.
Answer: Sorry for the delay getting back to your question. Cruise lines with guests of different nationalities have got plenty of experience how to address their customers in various languages. It does not end with onboard entertainment. Trivia games e.g. are conducted not only in English but often in a number of tongues. The conductor may speak four languages, for example, and an assistant even some more. So the question "Who was the first man on the Moon?" would be asked in English, Spanish, Italian, French, and/or German, (depending on how many guests speak the languages) before the audience is given the chance to answer.
Answer: I got the best price from CD after shopping around but we warned I was told "no worries" your $100 on board credit will be waiting for you in your stateroom when you board. You don't get it when booking - which is why it's called an on board credit. However, when the promised credit failed to show up on our invoice or in any email from Cruise Direct I became suspicious I was being scammed again. I was shocked when I called to press CD for an email confirming our $100 credit. The agent asked if I'd completed the REDEMPTION FORM! THIS WAS THE FIRST MENTION OF ANY REQUIRED REDEMPTION FORM NEVER PROVIDED ME! DON'T BE DECEIVED INTO BELIEVING YOUR PROMISED ON BOARD CREDIT WILL BE WAITING FOR YOU WHEN YOU BOARD UNLESS YOU HAVE THAT PROMISE IN WRITTING!
Answer: CruiseDirect.com is an award winning agency that has served over a half million customers in the last 16 years. We are the most highly regarded cruise agency on the Internet with an A+ Better Business Bureau rating and a 4.6/5 star rating from 6,500 customers in the past 2 years. Our passion is to help our customers find the perfect cruise at the best price. You can find more information about us at https://www.cruisedirect.com/about-us Book with us and I can promise you will not be disappointed. Cheers, Meghan Martin Client Services Manager
Answer: Yes, cruisedirect books guests from all over the world.
Answer: I've chatted with several different agents. However, how can you ever know if a photo and a name on a site are really true?:-))
Cruise Direct offers cruise deals and vacation packages.

