Cricket WirelessReviews 389

Cricket is a waste of time and your hard earned money. They cannot speak English at all. Take your heart earned money and business elsewhere. If they mess up and do something wrong you will not get a refund or a credit they do not do that. They messed up on my bill and turned my phone off for no reason and I prove them wrong and still had to pay $35 to reconnect just ridiculous get some Americans in cricket and let them work for you

Their site is continuously down, as well as their service. You always get the message "My Account is temporarily unavailable. Try again later or call Customer Care at 1-800-CRICKET (274-2538) for help.
" and do not bother to call Customer Care, their hours are very limited, and the people you talk to are rude.

We used them because it was cheaper when only one phone, and the International plan was good (pay $10/month for 1k minutes to Thailand), but that is worthless if you cannot use the phone when you want to call. You go to their website to see if there is an issue, and it is down.

Do not get me on their voicemail - I guess it is non-existent. They disabled the voicemail (which comes as a standard), and to get it reactivated, I had to open a ticket and was told that someone would call me in three business days (which is ridiculous). Four business days, not a peep from Cricket.

Save yourself the headaches, and go elsewhere. As soon as I can find a carrier, that does not gouge the single line and has decent rates to call Thailand, we are gone.

I am so upset because my son being trying to activate his phone for the last 48 hrs. What is CUSTOMER SERVICE?

I've been loyal to this company - using their service and more for more than 5 years. Then I decided to try out T-Mobile since they had a "Phone Promotion" in which Cricket doesn't have. So, I tried to get a refund since I paid for my monthly service in full recently - yet they claim that, "WE DON"T GIVE OUT REFUNDS TO OUR CUSTOMERS IF THEY CANCEL SERVICE". Basically I got scr&w&d for $200 when I decided to pay the damn bill a month ahead. Never again.

Please take my advice, Do NOT give this company your money! I made the mistake by switching to them, spent a grand to switch over. I've had nothing but little to no service for the last month. I finally had enough and decided to just spend the money and switch carriers again, could not take my calls being dropped any longer. I called them up and they go through two hours worth of troubleshooting which did nothing. Finally they tell me that a tower is down and it will be fixed tomorrow. I tell them it's too late for that crap, I won't go another minute with no phone so I am switching services and demand them to repay me for the last month that I couldn't make calls. And then they tell me that they don't do refunds they can only give me credit on my next months bill. What! Are you kidding me right now? You are a company, a business, a service, and you can't give refunds? What good is a credit to me if I'm ending my service!?! It's useless to me! You expect me to stay with a company and I can't even make a dang call from my house? This company has horrible customer service! If I can help one person in writing this review to warn them about this $#*!ty cell phone company then that will be worth all the money and time I have lost to these people! Please don't make the same mistake as I did and waste your money on this thieving a$$ company!

They have amazing service and finds the ok home just for you if you need help the shaw and marks cricket had you covered

I've been a Cricket customer for more than seven years. I bought a new iPhone through their site, then realized I probably should have gotten the 128GB version instead of the 64GB version. Lo and behold, Cricket has a return policy that's only seven days long. Had I bought the phone from Walmart, I would have had a full 90 days to return or exchange it. Cricket doesn't care that I'm trying to exchange a brand-new phone for a more expensive model, and that they stand to make more money. They won't budge, so I have a useless phone and will take my business elsewhere. Terrible customer service - I spent nearly an hour on the phone and was hung up on while waiting for a supervisor. (And no, I wasn't rude and didn't harass the representative - I've worked customer service and know there are limits on staff capabilities, which is why I politely asked for a supervisor and thanked the representative for his help.) The manager, when I finally reached him, was clueless and dismissive. That's how you lose a longstanding customer.

Every time I have to interact with customer service it's a terrible experience. I just recently had to interact with them and instead of canceling an order they canceled my entire service all together. This caused me a great amount of inconvenience having to drive miles and miles to a store and replace a SIM card for absolutely no reason at all. The SIM card worked fine just before I called customer service. Cricket you need to do something about your customer service they are absolutely terrible.

This service sucks. Trying to get someone on the phone is like pulling a horses teeth. Had the option to have them call me back only for them to call me back & put me back on hold... Been holding now for 10 mins & they called me back when there was supposed to be someone helping. The service sucks. It drops calls & then try to call back & phone tells you no cellular service. I'm in open area & have never had the issue until these last 3 days. I have to turn the phone off & back on for it to last a little bit before it does it again. This is the worst company ever. Still holding... smh. I should have just stayed on hold for the 11 mins instead of them calling me back to be on hold even longer. What's the point? I'm now on hold even longer. Why would you call me back if you have no agent to help me? Instead I have to listen to all this garbage on hold. They don't shut up. No one wants to keep hearing the same stuff for 20 mins on hold. The music is enough. Don't recommend ever!

I purchased a cell phone online from Cricket. I was required to pay 3 months of phone service up front in order to get the phone at a discounted rate. I also added on $8 phone insurance. Towards the end of the 1st month and again towards the end of the 2nd month, I received an alert that if I did not pay, my service would be disconnected. There was never any explanation of why I was getting warnings for nonpayment when I had paid in advance. I received a message at the beginning of this month (June) that I owed $16. After looking into my account, there was no breakdown or explanation of what the $16 was for, but I made an assumption that it was for two months of phone insurance. I paid the $16 via Apple Pay and the payment shows on my Apple Pay account. However, the next day, my Cricket service was suspended. After speaking with 4 different reps, one of which was a manager, I was able to pay the $16 through the fourth rep and get my service restored around 3:15pm. I had to explain my situation 4 separate times, used my 15 minute break and 30 minute lunch on the phone with Cricket. They just repeated back EVERYTHING I said to them and the first two reps and manager I spoke with did not help AT ALL. Not only did they claim they did not receive my payment, but they were trying to charge me $5 reactivation fee and a $4 service fee on top of the $16. I feel like they went above and beyond to try to get every dollar they could from me. I have gone 15 hours without service today, even though I already paid for the whole month. If they are going to force a customer to pay for service up front, the additional features added on at the time of purchase should be included so that an $8 phone insurance fee doesn't get my $60 service disconnected. The extemely spotty service at times added on to today's issue has shown me that I made a HUGE mistake by switching to Cricket and I feel that this company is deceptive and a rip off!

CALL CRICKET CORPORATE OFFICE DIRECTLY! I have just verified who has claimed to be an executive manager at Cricket HQ in Atlanta. So far verified these numbers... *******630 thru 7640. At 7635 you will probably reach Daisy, who will not give her company id or the first letter of her last name. They are filled with deciept and lies, even at HQ. Daisy claims she is in the same team as CEO Dwyer CALL THEM NOW AND OFTEN! PUSH FOR REAL CHANGE IN HORRID CUSTOMER SERVICE! I WILL BE POSTING THE RECORDED CONVERSATION VERY SOON! THEN YOU CAN HEAR IT ALL FOR YOURSELF!

Google maps stopped working due to poor connectivity in the middle of the twin cities on highway 55. Almost got into an accident while trying to figure out what is going on. Cheapness may come with a high price.

A guy, sold me a $20.00 dollar, piece of junk, cricket cell phone, at the cricket store, in Bulvarde Texas, that as some problems with it, when i bought it 2 days ago, and a guy named Alex, that i talked to, that works in the cricket customer service department, told me on the phone, that i had 7 days, to return this defective cricket cell phone back, to the cricket store, i bought it from, if, I'm not satisfied, with it, i can get my money, back on it, but it's got to be at the same cricket store location, that i bought it from, so i took it back to the cricket store, that i bought it from, and all the sells lady, wanted to refund me back, on this defective cricket cell phone, return, is the price, i paid for this defective cell phone, not give me back, the $25.00 i was charged on, to have this cell phone activated, so i told the sells lady, at the cricket store, in Bulvarde Texas location, to swarp it out, for the same exact cricket cell phone, and this same cell phone, is doing the same exact thing, as the other one, i return back to them, not working right, people, be smart, go to Walmart, Target, or other retail stores, that sell, cricket cell phones, you want get charge $25.00 dollars, for a acvation fee, you can activate it, yourself, on line, through cricket customer service, and for now on, i will not buy another cricket cell phone, in a cricket store again, because they will rip you off, and charge you $25.00 dollars, just to have your cricket cell phone, activate, just for, putting a battery in it, in the cricket sims card, on a defective cricket cell phone, they sold me, for $48.12, with activation, and State taxes, with this total, of $48.12, on a cricket cell phone, that's know good, it's defective, in a piece of junk, know wonder, there were selling it, it so cheap, when the retail price, is $79.99 for it, they know, this cricket cell phone, is know good, and they ripped me off, pretty good, but they will never rip me off again, for now on, i will buy it, at a retail store, and not get charge, $25.00 dollars, to activate the cricket cell phone.

I switched from a well known phone service to cricket. This was my first mistake. The phone that I bought was the Motorola 5g stylus. This was my 2nd mistake. The first day I had this phone it froze on me. I tried calling the support line and their phone service ends at 8. I could not get any help from this knock off phone service. Likely one of my friends where able to help me fix the issue. Also, my old phone was 4g and worked good for an old model, but this new phone if it was on wireless internet or WiFi the video would not work correctly. I tried nurmous WiFi to see if that was the issue. The answer is no. The 3rd mistake was calling the phone service and tried to have my phone fix. BIGGEST joke of the year. I tried for over 2 weeks to get my phone fixed and many hours equalling over 30 hours of hold time. I still have that phone. I had false promises of people to call me back, guess what not happening. Do yourself a favor stay with a name brand service, not a generic look a like who put more thoughts on the commercial then customer service.

Called India. No I called cricket customer service... got India... Thought they spoke English. Thought they would be helpful and polite. I was wrong! These guys suck! Lazy Customer service in a language that sounded like a drunk with marbles in there mouth. Try repeating. I need help reactivating my voice mail. 20 times... then try to be calm and patient. Hello hello are you still there. Hello... sorry could you repeat? What I can assist you with?... on and on and on.Hung up on that $#*!... ole. Called again got a nice professional lady... But she couldn't help. Thanked her and hung up. Called three stores here in Colorado... they were clueless to help... Great! The jerk jerk says
Oh we don't do that tech stuff at the store. Why you ask? Because they are LAZY? Decision.? I'm Going to another company.

I would like to say I'm very happy with my service. I went to the cricket store in Tuscaloosa alabama highway 69 south the sweet lady that worked there Indya was helpful & she is a very sweet young lady & takes her job very seriously. She is pleasant to talk to & very helpful. She deserves a raise. It's hard to find people like her anymore. I give this location & miss Indya 5 or more starting. God bless the sweet & helpful lady.

I was enjoying Cricket Wireless until Tuesday May 2,2022. My internet went out FIVE DAYS AGO and hasn't been restored yet. I keep calling Customer Support but they seem lost and confused. I talked to 4 different Reps but still an dead end. Guess I'm just an #number and can leave Cricket Wireless when ever. I would love to stay but Cricket Support is making it difficult. Ive been an loyal customer since 2018. Why is my internet down nobody knows

They are using heat in the phones along with subliminal messages to transfer body heated cells from one line to another they burnt my toes with a Bluetooth connection in my car to the heat signal and my son's on the bus