Warning cricket is selling the dream phone and it should be recalled and they know this but they're not telling people. They made it clear to me on the phone that they're not mentioning this to anyone.

Warning beware cricket wireless has a phone that they are selling to customers that is no good. This phone is a piece of junk it does not work properly. I know this for a fact I've been fighting with cricket for a 2 weeks finally I had to cancel my services and go somewhere else. I went to two stores both stores said the same thing the cricket dream is a piece of junk and it doesn't work properly. So would you not recall it then.I was in the second store I spoke with customer service on the phone the supervisor told me that he wasn't going to warranty my phone give me another one or a credit for the money that I have lost and as far as he's concerned he's not going to do anything about this phone but let customers eat it. He made it very clear he was not going to let the public know that this phone had issues.

The dream is not the dream phone it has connectivity problems,hotspot issues, sound issues hearing the customer on the other line or them hearing you and more this phone has been nothing but a nightmare and they would not do anything about it and they flat out told me they're not announcing that the phone is a piece of junk. I imagine they would lose a lot of money if they did.

I don't like to make a big stink but after what they have done to me I want them to pay I'm going to file a complaint with every company that protects consumers as I can. I was on the phone 3 hours in their office as customer support put me on this circle that kept bringing me right back around to the same department eight times it went in the circle back to warranty to get my phone and give them the information they need to send a new one after they finally agreed to warranty it. I went into the store I asked one of the girls can you please help me because I'm not getting through it keeps going in a circle the one employee saw this happening at first she said no and then she said she'll call, well here comes the monster she looks at me and says we are not calling customer service that is not my job,my job is in front of a computer my job is a sales associate excuse me but isn't a sales associate a glorified name for customer service. She demanded I get out of the store otherwise she was calling the cops. So she's calling the cops because I'm asking them to do their job. I'm not doing anything wrong I'm not showing any kind of anything to these women so I go outside I'm using their Wi-Fi the cricket guest Wi-Fi account I finally get a hold of warranty again then all of a sudden the phone goes dead keep in mind I've been dealing with this for 4 days I walk into the store the lady has that look on her face. Like she's guilty of something and she was she turned the Wi-Fi off so I couldn't use the Wi-Fi in the parking lot I asked her to for the password and she said no I asked you to leave so I walked outside went to the business next door I asked if i could use their Wi-Fi because cricket is creating a problem so I was using the next door neighbor's Wi-Fi but I wasn't calling cricket I was calling another company to turn my phone on and that's when a cop showed up and said sir and I turned around to an officer telling me I had to leave the parking lot of this business and these other businesses because now I would be considered trespassing I did nothing to these women at all but ask them to help me get through to customer service these three women were too busy in the back giggling talking when I was on the phone with customer service I had to scream out can you press three or can you press one finally I had to go behind the counter and hit a phone key myself because they didn't care about what was going on in the front.

After that for 3 days I tried to get a hold of cricket I kept getting hung up on it was driving me completely insane because the phone that I have is a piece of junk and I'm stuck with it and it doesn't work properly and they knew this they did every test that they can run and they know the phone is junk. I am stuck with the phone that doesn't work properly even with the new SIM card from a different company they knew how important this phone was for me because I have lost everything recently my business went down the drain because of reasons that I had no control over so I'm trying to get my business up and going and they knew that this phone was important they didn't care this phone was going to get me back on track and get my life back together they knew how important I needed everything to work out fine I'm homeless I literally lost everything I'm in tears begging these people to fix my phone or replace it and they wouldn't do it cricket wireless did not care that I was going to kill myself I told them on the phone after I got hung up 4 days ago I told him if the next supervisor hangs up on me I am going to kill myself believe it or not when the operator transferred me to a supervisor and I told the supervisor this that if you hang up on me for any reason and don't call me back I'm going to end my life,she hung up on me. I wasn't going to kill myself but I wanted to see and I wanted to understand that 3 days of hanging up on a customer was driving or could drive anyone nuts I'm begging them to not hang up and they're doing it because they can the customer service over there sucks there is no structure at cricket at all I'm not an argumentative person I don't create problems I don't like drama cricket is one of the worst companies on this planet and the ripping people off right now with this phone it's pretty sad that they actually told me that they were doing this that's how good our relationship was in the beginning we were getting along great I guess someone got in trouble for saying something about the phone so they didn't want to talk to me no more

So the truth came out when someone slipped up and said what they shouldn't have that the phone was junk that's when they decided to shut me down I wasn't going to say anything but I am now because the consumers need to know that your phone if you're having problems with it they already know you are

I been with the bull s company 2yrs and I hate everything about it they are a RIPOFF AND FULL OF $#*!

Don't get a Cricket phone before reading my story first. In their first reply on Crickets Facebook page. I thought that I had a chance to get a different phone. My bad for thinking that. Even Crickets Facebook page gave me the run around.
Crickets customer service is one the worst departments I have had to deal with. I've had better service with ATT&T and not as many problems with Straight talk or Metro PCS. I've had both Crickets warranty and Alcatel customer service tell that to get a different Phone meaning not an Idol4 cause of all the same problems with 2 Idol 4 that I had to go through customer service. Either there training is so bad or the company tells them, employees, to give their customers the run around till they give up. Why would I want a third Idol 4 phone if I've had the same problems the biggest is it getting too hot to touch? It's a safety problem. I've had the bad luck of dealing with Daniel ID# ******* and Sarah Id# SS814U But I've had 4 Different calls into Cricket that I've spoken to 6 different customer care, 5 managers, and 1 Supervisor.
Cricket Wireless Hello, we are sorry you are going through this. If you have had issues with the same device 2 times then the 3rd one we recommend asking for another device.
Ron Griggi I've had the same problem with 2 Alcatel Idol 4 phones., the first one I had a week. The second one I had for a month And the same problems happened. I've read up about this phone. Why would I was a third one? I'm writing the CEO of Cricket about the phone and how customer services giving me the run around. First giving to warranty and warranty giving me back to customer service and then customer service telling me I had to go through Alcatel. I have health issues and dealing with stress isn't good for me. And stress is all I get from your customer services.
I just was asking them to replace my phone with the new Idol 5 or the new Samsung. This is the first non Samsung phone. I got the idol 4 cause of its sound system. But it's not worth getting burned by it cause it gets so hot. I'm scared that the battery May blow up at some point.
Cricket Wireless Hey Ron! We do apologize for the issues you've experienced with your devices. Unfortunately, these issues with the device would have to be taken up with our warranty department as they handle the replacements of these devices.
We understand your concerns with the device. Normally warranty will replace the device like for like. You can voice these concerns to warranty but it will be up to them whether they send out the same or different device.
Ron Griggi I have spoke to warranty., they said that they can only replace it with the same phone. I asked them why would I want a third phone to have the same problem. I'm going round and round with you now. If you read that. Customer services sent me to warranty. Warranty said they could only replace with the same phone. Warranty said customer services could replace my idol 4 with a different phones went back to customer services. They told me only Alcatel could give me a different phone. Alcatel. Told me that it was Cricket Customer services. THAT COULD REPLACE MY PHONE WITH A DIFFERENT ONE. Not Warranty. Can you help me with getting a different phone?
Cricket Wireless Unfortunately we are unable to give you a new device. You can always check our page for discounted devices on upgrade. This is another way for you to get a replacement device and as a courtesy we can waive your $25 upgrade fee. See link below to take a look at the devices we currently offer:
Ron Griggi I've had this phone for 3 months. Your first reply to this message sounded like getting a different phone was possible to replace this one. SO NOW YOUR SAYING THAT I HAVE TO PAY FOR A NEW PHONE CAUSE THIS PHONE IS DANGEROUS? This why I'm writing to Crickets CEO. You all know about the problem with the Idol 4 even Alcatel admits to the problem. The manager at Alcatel said that they would take the phone back from cricket. I don't have the money to buy a new phone cause I'm on disability and on a low fixed income. But that shouldn't matter. Your phone you sold me is dangerous and I want a different phone replaced.
Cricket Wireless We do apologize for the inconvenience unfortunately we have offered to replace the device through our warranty department. We are unable to provide you with a different phone for free. After a device is purchased, we are unable to verify what has occurred with the phone physically or internally. As stated, you can look on our website for a device priced in your price range, and we are willing to waive the upgrade fee of $25.
Ron Griggi WHY would I want a third Manufacturer defective phone? Why as a company would you give a customer a third same phone that you know have a lot of defects and that one of them if over heating to the point of to hot to touch? I don't trust this phone. And if something does happen I have the proof on the good old world wide web. To use.
Cricket Wireless We haven't received any word on the device being defective or no longer being sold because of issues. We are offering a replacement for the device because that is what warranty is for, to replace the device. If you are unsatisfied with the device, you then have the option on purchasing another device. We have offered to credit back the $25 upgrade fee if you decide to purchase a new phone. Ron, is there anything else that we can assist with?
Ron Griggi Go get on the Internet and Read up. Thank you for Denying that there is a problem. There is proof on the Internet stories about the overheating problem. I've had Alcatel customer service admit to knowing about the problem, They also said that the Idol 5 came out because of the problem and that they fixed it. Your warranty department said that the had to replace a few Idol 4 because of overheating. One of your customer service employees said that he heard about the problem. Last. 2 independent Cricket stores have said that they have had to replace the phone also. The problem that I'm having with the Idol 4 is a manufacturer problem with the phone your own people have admitted to the problem Alcatel has acknowledged to the problem. Please read your companies first reply. It sounded to me that a new different phone was possible! Thank you for your replies. I will be using this to share what a bad company Cricket is. If i have to spend money on a new phone. I'll be doing it with another company. M family has another account with Cricket, That's a total of 6 accounts your losing next month and I will be spamming over the world wide web. Thank you for your time

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