Cricket WirelessReviews 389

I have no complaints when it comes to cricket service they've came a long ways since they first started they reach places they never could before... their cricket phones like the cricket icon leaves alot to be desired. It locks up constantly. You send a message come back to send another message to same person and your last message sits in the message box to be sent even though it already sent. So you have to erase it all on order to type a new message. You have 7 days to return phone if dissatisfied... funny thing is it didn't start until after the 7 days... I don't suggest the cricket icon to anyone... the saleslady told me she had no complaints and find that hard to believe... noone wants a pjone that continuously locks up or where they hsve to erase before typing a message...

I called Cricket on Aug 30,2022 at 9:50 am until 2pm. I spoke with 10 people: Ethel, Irina, Mitchell ID *******, Antonio, Carlos, Demi, Kristine, Shaun, Francine, and Tania. I was hung up 5 times, and although I was asked to provide my phone number in case we get disconnected, no one called me back. Being on the ph for 4 hrs and telling 10 people my issue and then hung up while they were showing "understanding" and willingness to help while I battle covid, it's frustrating on its own, but not having the issue resolved when it is Cricket's mistake, it's another issue. My phone number's model and IMEI have never been updated in the system since I bought the phone years ago. Mitchell, who was extremely rude, tried to cover Cricket's error and updated the model and IMEI in the system; however, he did not backdated from the date I originally bought the phone, thus I am now unable to unlock the phone even though I have been using the same device for years. I called the corporate office too but of course, no one answered. Cricket is a nightmare! I do not recommend Cricket to anyone.

Was very pleased with cricket but now they are scammer artist. They took two payments in June. They refuse to to give one payment back. We were told to go through payment card to get back. So we did and they shut off the phone. Got it back on with what we had to pay amount given and then had a fee that cricket added on. So no card on file and just took another payment on the 8/27/22. The amount was wrong and no one give permission for. With no money in the bank. They got it a bunch of $#*!ing scammers.

2 days ago I changed from MetroPCS to Cricket to have a better signal and what is crap that I have to use wi-fi to be able to get the signal and in an hour the battery of my cell phone dropped from 100% to 68%, my cell phone is new and only a year old, with MetroPCS that didn't happen to me and the signal was better but I changed to Cricket to have a better signal and it's horrible because if you go to a place where they have electronic devices like an office then the signal dies, honestly this It is a deception of this company because throwing advertising and promotion that its 5G signal is very good and look, they charged me $111 for 2 cell phone connections and in just 2 days there are already 6.06 GB mobile Data, I will have to change the company because Cricket is going to burn my battery

Dial up would be better.
Their service is the worst.
No connection. I think they speed up your usage amounts. Just horrific.

Customer service at cricket wireless is terrible the language barrier is horrible Representatives cannot speak very good English I called after having a card compromised to change my new card on auto pay where I had had auto pay for several years representative did not explain to me that I had to make a manual payment that day in order to keep my service on they actually suspended my phone service after I gave them my card number charge me the reconnection fee and would not refund it I am very displeased with their operation and their courtesy I work for a business that takes reviews very personally and for $15 it's not worth my time to keep complaining over the phone because they blocked my call but I think it's pretty pathetic because it's just about the principal not about the money why would you ever do an auto pay and then expect your service to be cut out very unprofessional would not recommend this service.

There are times I have to connect to the Wi-Fi just to get better because cricket service doesn't work.

Most of the reviews already talk about poor customer service and connection issues. Not much to add other than can't get any cooperation with getting a refund for services not provided. I was having trouble with the other network I was with so I switched to cricket on the advice of folks in this area. Unfortunately, the phone itself works inside my house but the internet does not. Ironically, it is the internet that I was hoping to use the most.

My phone never has service whether I pay my bill or not! It doesn't matter if I connected to Wi-Fi either. It was good for a few months and now I barley use my phone. Switching to Verizon! This company sucks! Do not get! Waste of time.

Claudia at the cricket store at 5600 west In west valley city Utah was extremely helpful when I purchased my new phone on Wednesday August 3rd she worked hard to find a phone that was within my budget it was a pleasure working her I would rather her service as a 10

This is a review on the screen protector for the Galaxy a32 phone do not buy the cheaper or the lowest screen protector for this phone it will not protect your phone it will crack very very easily went to the store to try to return it after it cracked for a(happened with 1st purchase also) second time in less than a week without barely touching it and the store refused to exchange or do anything. She told me they had no problems but I'm wondering if people are just going elsewhere to replace and not complaining. That's what I did the first time, I just kept using phone until protector cracks were to bad, but with the second purchase I thought I would come in and try to have them let me pay the difference for a better one.

I've been at the store for nearly an hour to take off a $10 charge for service I didn't use and a $5 reactivation charge when I have been using autopay for years. My phone hasn't worked all weekend even thought they took the money out my account.

Got a phone. Went on vacation. It was not set up right by store mgr. Contacts weren't transferred, couldn't even voice text. Got back wanted a refund. They said 8days they could not do a thing. They treat you badly even if you have been a loyal customer for 10years

My account was hacked, someone was able to call in, give my PIN code, change all my information, and cancelled the remaining 4 lines + mobile hotspot! After 3 calls to Customer Service and 2 visits to the store (with my valid ID), all they were able to say was "I'm sorry ma'am, there's nothing we can do"! I tell you what you can do, you can take Cricket and shove it, not only will you not get another red cent out of me, I will make sure all my Facebook friends and family know to NEVER use your service!

I bought phone from Cricket the Samsung Galaxy a13 5G I had the phone for one month and the screen went out no abuse to the phone never drop the phone I took it into Cricket they wanted to send it into the company to get it repaired I told him that we couldn't do that because I had personal information on that phone that nobody can see I took it into a local repair facility they ordered a screen I stood right there when they put it in the phone worked fine I call Cricket to get my money refunded for having the screen replaced they refuse to do it I give this company a zero rating they're a bunch of scam and con artists and they will not let you talk to upper management they refused to refund my money and I do not recommend anyone does business with this company I refused to recommend this company to anyone

Don't go to Cricket on 1701 N. Larkin ave Crest Hill, IL *******
Bad customer service. They sold me a screen protector that didn't fit my phone. Then I requested a refund. They denied it. So then I told them I wanted to get another one and the didn't give it to me. Because my card declined so they took it off and when I got my phone back, they gave it to me without my phone case. You guys are B. S & Stupid! How do you take my case off and don't give it back to me. Now I have to buy a new one. And I'm sure I'm not going to that place ever again!
You B. S!

They are scammers
They refuse to let you speak to upper management or give any number
They lie bad they also tried to double my payment it kept giving me different amounts when I called it kept hanging up when I finally spoke to someone he saying it's nothing he could do saying I never tried to call. I have screenshots and everything this place is a scam I payed my bill this last month just to leave this review after two years they won't get another cent from me the whole company is trash still on hold as we speak