Cracker Barrel

Absolutely the wort customer service! After speaking to Ashley the store manager I had made a grave mistake. I recently had spinal surgery and not able to drive. I ordered through door dash. Door dash did their part, they delivered the order. The problem is that items were left out of the order. The receipt that I have attached shows that all items were checked off. Not true. Store manager claims she is helpless. I chatted with two different associates and they only wanted to throw "comp" meal. I never asked for that. I also emailed and Bertha responded stating that she can't give a refund. I NEVER asked for a refund she apparently just assumes that will pacify me. Not true. Due to all this mess I will no longer dine with cracker barrel. It's not worth the stress.

We just went to Cracker Barrel at exit 254 in round rock Texas. I asked for a third egg they indicated that it was $1.30, I said OK They came back and said it wasn't $1.30 it was 249 so I told them no I don't want the third egg because that translates to over $30 a dozen When they delivered breakfast, it had 3 eggs A girl came out and said that she would take it back, and I asked what she was going to do with it and she said she was going to take one egg off and I said what are you going to do with that egg and she said put it on another plate for someone Then the waiter came out and I told both of them wouldn't it be the easiest thing to do was to say we made a mistake with the third egg and they'll be no charge for it. Sorry about the inconvenience. But no these snowflakes and cupcakes said we will remake the whole plate And I said what sense does that make you're going to waste all of the food and my wife will have to sit here and eat her breakfast alone while I wait on mine. Based on the fiasco and the lack of any leadership between the servers and the manager who I spoke to, we simply said sorry we'll just go somewhere else, we got up to leave. As we got to the front door, a lady asked how our visit was and my wife indicated that it was pretty bad She asked why and we explained the fiasco and she said let me call the general manager. The general manager's name was JOOSEP VAIKSAAR He came out and introduced himself as the general manager and we explained the situation and he said well first off he has a server in the back that's crying. I'm thinking over what, an egg Our youth cannot handle a decision as to what to do with a plate and taking food off a plate from a customer and putting it on another customer's plate might be a violation of health code in the first- degree. More importantly, what does it say about any of the food that's coming from the kitchen that the servers would make that kind of a statement. Having had their general manager tell us that he was more concerned about their feelings than he was the fact that a customer had not been treated appropriately For some reason, he thought that it must be my responsibility to train their servers and their assistant managers, as opposed to being a customer who comes in, orders a meal, enjoys it and pays for it i'm not sure what he wanted me to do. Maybe it was to come in and build them a safe space in case anybody in the restaurant ever had a complaint. Anyway, now we know how cupcakes and snowflakes operate in this world without supervision they can't make a decision And when the general manager is more concerned about the waitress being upset with the customer, walking out the door and never coming back, any wonder why we have problems in this country and why the kids don't wanna work at a job in an office and can't deal with the fact that they don't know what to do with an extra egg? I apologize if I sound like a cupcake and complaining about this, but I suspect there are some people that will say this review is a crock of crap and there are others that will no longer go because they don't need this. Yes it is a crock of crap, no customer should be dealt with this, management had no idea how to solve the problem and when they were questioned, they got defensive stating You need to be respectful to me. I was respectful, I walked in the door. I ordered $30 worth of breakfast and I was served garbage treated badly and I walked out the door. What else does the restaurant expect me to do? What else does the restaurant expect of a paying customer? God help this country and God help these little entitled people. Times like these, we fully understand why the good Lord has a time limit on our life. We simply couldn't live with what's going to happen in the future

This was disgusting the bacon was raw the crazy had burnt scraps in it and the pancakes are just dry and the chocolate chips were all in the bottom at the same spot absolutely horrible

We went for dinner on the 6th of March. When we were seated, the place was under construction. It was cold and rainy, but there was no fire in the fireplace. It took a very long time to get a waitress. We ordered drinks and sat there quite a while before we got them. I asked the waitress if everything was OK and she said there was only 2 grill cooks, but we didn't order anything grilled. My food was cold and several items were left off of my order. By the time I got my tea, I was pretty well through eating. The waitress was friendly but it didn't make up for slow service and cold food.
Everytime we eat at this store, something happens. The first time, we ordered our food and never saw the waitress again. Other people were seated, ordered, ate, and left. Pretty crummy.
Another time, we ordered drinks, and that was all we got. Our waitress was spending all of her time with a family in the back. People came in, ordered, ate, and left. I paid for a hot chocolate and a tea and we left in anger. I never want to go to this store again.
It's hard to say this because we are not complainers.

Ordered meatloaf it was burnt mash potatoes were cold and carrots were bland. This was in Robinson Pa. St Clairsville ohio much better food.

I was so very disappointed when my grandson and I went to Cracker Barrel in Cookeville, Tenn on 8-31-2024. We went around 2 P.M. and apparently they were getting rid of their leftover breakfast items and lunch items. My grandson got pancakes which are normally delicious, but these I believe had been under a heat lamp because they were terrible. They did not even look good. I got chicken strips and they were so hard I could hardly cut them with a knife. They looked like pieces of scrap chicken that they battered and dropped in hot oil. My fries were soggy and my coleslaw tasted soured. I have always liked Cracker Barrel but this meal was terrible and at a cost of around 30.00. I did not say anything to the waitress but I should have asked to speak to the manager. I did not. If they keep serviing meals like this they will not be open much longer. I don't want to get anyone in trouble but that was terrible to even serve to anyone. I do have my receipt, it just says at the top Cracker Barrel, CB0015, Cookeville, TN.

Biscuits were hard as rocks,even butter and microwave didn't help! Loaded baked potato had unrecognizable meat and everything was cold as ice!

We stop in Florida City, Fl we ordered 4 piece fried chicken is was so dry wife I I couldn't even chew it. Sides were Mac n cheese with bacon on it not sure what came out on top but it was horrible tasting. The other side was cheesy hash browns that was cold and in cooked. We well never go to Cracker Barrel again they used to be very good

Snotty. Unfriendly hostess. Gave us breakfast menus, it was 11 o'clock n we asked for lunch menus, she would not give them to us. We waited 15 minutes to be waited on and had to ask the server for lunch menus, he finally brought us 1. After ordering, we found out that they no longer offer carrots and several menu items. It took 30 minutes for our meal to get there. Service was bad, new menu is nothing like it used to be. We won't be going back

Waited over 20min to pay for food that was fair. One cashier when we got in line. The line was five people deep. Second cashier shows up and started checking out folks behind us (UNACCEPTABLE). Called for a manager, but he wasn't sure how to deal with the situation at first. After a few minute discussion, the manager agreed the cashier was wrong. However, the cashier insisted she wasn't wrong and there wasn't a problem. HORRIBLE customer relations.

I was impressed when I sat at our table, the silverware was in a little brown paper package which I thought was a good idea for cleanliness, Adam was our waiter, he was very attentive, polite, the food was extremely good! We had breakfast, it was filling and hot, and looked appetizing. We were very impressed, and will go there again. The country store also had very good workers they were pleasant, helpful, we were looking around and they suggested we check out the 70% off rack if we wanted, so we ended up buying something and we were just looking around.I think it's the employees that also helps the business. That cracker barrel in bourbon has very good employees.

We went to this location for lunch on 6/30/2024. Another customer had their PET dog with them at the table. This was not a service dog - this was a pet! This was a standard poodle not wearing any type of service saddle or vest. This pet was being fed food from the table with it's head on the table. At one point, the dog became restless and began to bark. The restaurant manager that I spoke with did not care and says they allow dogs inside the restaurant at the table. I also contacted corporate about this and the same response was given. So, if you like to take your pet out for dinner, this is your place! Don't pay any attention to the county health department ordinance banning pets in any restaurant - bring your pet and enjoy!

Now that Cracker Barrel does not include a spoon with the provided table utensils, it is kind of important that when the customer orders a beverage (coffee, tea, etc.) that will require an additive (sugar, cream, etc.) a spoon should accompany that beverage. Server training, attention to detail.

Her staff is terrible. I've been to many restaurants but I've never seen anything like this. When she took orders it looked normal, but when she brought water to serve, she set down the glass so loudly that I was shocked but it was okay. While waiting for the food, I went to look at the clothes. When I come back to the table The food had already been arranged. But I suspect some of my food fell off the plate. So I asked my husband and he said that the previous employee brought it in and it was loud. Causing some food to bounce off the plate It shows that there is no training for employees. The service staff is very bad.

We have visited Cracker Barrel throughout the country and usually had a very positive experience.
The restaurant in Victorville, Ca. Has been very disappointing. My wife and I decided to try it one more time today, and we will not return. The waiter was very pleasant but the food was not good. My wife ordered scrambled eggs and sausage. The eggs were not cooked well and the portion was very small. The sausage patties were over cooked, very dry and hard. This 2 star rating is generous.

When your down and out, got the blues or in a great mood Cracker Barrel hits the spot with its home cooked meals, breakfast, lunch or dinner they a there to please especially the customer service is top notch. Don't forget to get some old time candies or knick knacks in the country store.