CPAP.comReviews 1,469

Daryl was wonderful assisting me on returning my husbands mask. I ordered the wrong size my mistake. He offered to have a customer service rep call me to reorder to ensure I got the subscription set up with no problem. A true joy to work with!

I had duplicate orders on an item and i was immediately get notified. Great customer service. Thanks daryll. Keep it up guys.

I needed to ship some filters to a friend and the CHAT person, DARYL, was very quick. He did gave me the info I need and quickly. Great service.

Daryl was great in helping me through chat. He was able to give me the info I needed quickly and everything went smoothly.

It's been a while since I've ordered a cpap machine and Crystal was able to confirm that my prescription was still valid from ages ago and provide advice on availability. My last machine has lasted a long time and I recommend dealing with cpap.com.

I've been having some International ordering issues. Thanks to Daryl at C-pap.com and via the Chat Box he was able to figure out the issues and got my account setup and placed my order for me.
If it wasn't for Daryl & the Chat Box, I'd still be on line trying to figure things out. Thanks Bud!
R Baker

Daryl helped get my new prescription verified and my order pushed through after a delay. Great customer service!

I always use CPAP.com due to their reliability and selection. I had an issue with one of my prescriptions and Crystal was vital to getting the issue resolved promptly. Thanks Crystal!

Chrystal handled my chat inquiry. Her answers were prompt and accurate and provided me with options I did not know I have.
A very good experience.

Rae

Urgently needed O2 concentrator for my husband following covid and a stroke, payment accepted, script sent, all seemed fine until concentrator never arrived. They never contacted me, never said there was a problem. I sent an email, they never responded, I called, used chat--but no-one answered. Eventually after a 30 min wait, I get someone--who made multiple excuses--but eventually admitted that the concentrator was never in stock and she had no idea when (or if) it will be available. They initially lied and said there was a prescription problem, (script was fine), causing additional delays by asking me to get a new script. Turns out they were trying to prolong the process and prevent me from cancelling the order for as long as possible. The woman answering calls was very rude, she had zero empathy and didn't seem to care that her (and cpap.com) deception was delaying life saving equipment getting to my husband. They are Heartless and cruel. Their lies caused a 2-week delay in getting oxygen therapy--which may have resulted in additional brain and nerve damage. I was clear that this was an urgent need--life saving, but they still lied and used multiple tactics to delay cancelling and refunding the money. I am filing complaints with FCC and FDA, I encourage everyone who has had a similar negative experience to do the same.

Amazing service! Agnes helped me with shipping challenges in no time. Thought about all the different ways to approach the problem and guided me with the best suited one.

I was helped by Daryl with issues concerning my account and shipping address with today's order. I used LiveChat. It turned out better than calling by phone. I was helped in less than 5 minutes and resolved my concerns. Very professional and helpfull.
Thank you Daryl

I recently tried a new style of mask. Didn't work well, as I didn't like the nasal pillows. Spoke with Daryl, who immediately instituted a credit to my account. This team is always head and shoulders above other durable medical equipment company's i deal with personally and professionally

Just chatted with Crystal.
She was so helpful.
Quick to respond, very knowledgeable and patient with my questions.
What a great employee

Great service from Crystal for a shipping order and address change. Thank you Crystal. Always a pleasure doing business with CPAP