CPAP.comReviews 1,469

Had an online chat with Agnes while having trouble setting up my new XT Auto CPAP. Agnes was extremely helpful in answering all questions quickly and accurately and I was able to get everything working properly on my new machine. Thank you Agnes.

Had calls to customer service they were very helpful. Excellent pricing.
Agnus in chat was top notch and was able to get my prescription entered and get my unit shipped out. She did not stop till all of the kinks were worked out of my order. Kinks were on my end not CPAP.com. Great company. I like that it is a small family owned company and based in the USA.

I really like the chat option. I had a question about which masks were the best for facial hair. The answer was quick and to the point.

Reached out to CPAP.com via chat with Daryl today with questions concerning battery power for my AirMini (and possibly my AirSense 10). Daryl was thorough and helpful with lots of links to products for me to check out. He answered my questions and anticipated some I hadn't even thought to ask. Great job, Daryl!

I used the "Live Chat" function today to get help with an order and Crystal was the customer service rep to respond. Crystal solved the issue quickly and with a professional approach.
Kudo's to CPAP.com for employing high quality customer service representatives and policies!

Thanks Daryl for your help and ideas on what I an do to recycle or sell my old CPAP machine. You directed me to one of your blogs regarding donations and I'm going to choose one of those organizations - appreciate your help!

I was unsure of when my order was due to ship. I chatted with Daryl and he was able to get me the information. As it turned out I needed to schedule the order earlier and Daryl was able to take of that for me.

Daryl was very helpful and prompt. Refund was required because of change of address from US to International.

Always have good experience with this company and customer service is very good. Promo codes can be a bit confusing, so you have to pay attention to the totals, but overall - very happy.

Hello. CPAP.com is a great site to learn the scope of products and varieties of masks and accessories out there. I find the live chat feature incredibly helpful and pretty quick to respond. Answered questions, recommended alternate options to fit my needs, and offered to take the order if I needed assistance. The site itself doesn't get much business from me because they are strategic in how they apply "sitewide" discounts--excluding the items that I want (and probably that are most popular - so I can't blame them). However, I will never make that purchase if the product is excluded from a sitewide sale. If I'm going to pay full retail, I will find a cheaper retailer for that product.

In this confusing world of CPAP machines one must weigh features to decide. All units will probably keep me alive but few will keep me happy. Erica answered ALL of my questions, even very technical ones. My Doc and I have made a decision that will affect every night for the next ten years. Thank you, Erica.

I purchased the Republic of Sleep CPAP tube brush, which unfortunately broke off inside my CPAP tubing the first time I used it, thus rendering both the tube brush and the tubing inoperable. I'd previously tried to contact Republic of Sleep to see if they had any tips to get the brush bristles out of my tubing, but they were unreachable (I think their phone line is out of service), so I was worried I'd have to eat the cost of both the $25 brush and the $50 tubing. Fortunately, the online chat customer service agent from cpap.com (Shelly), was able to send me a replacement for both the tube brush and the CPAP tubing, which is a lot more than I was expecting.

It was a pleasure placing an order with Mary. She was very friendly and informative. She offered me the sale price. Very helpful with choosing accessories. Thank you

Called to check on a backorder and with Brandy's exceptional customer service we changed to a different mask and headgear.