CPAP.comReviews 1,469

I purchased a mask and chin strap on 06/11/16 was told they would get the prescription on Monday, 06/13/16. They received the prescription but they said a stamp was used by the doctor's office and they won't accept it because a word is covered by the stamp. I had to send them a letter authorizing them to contact my doctor's office again. They said they called and no answer so they left a message on Tuesday, 06/14/16. I just called today, 06/16/16 and they are waiting for the doctor to call them back. I asked if they called the doctor back and I was told "no, but I guess I could"

UPDATE - The customer service rep called me back after 15 mins and told me they spoke to my doctor's office and that the doctor is reviewing the request and that is the hold up. It's nice to someone take their job seriously. Thanks CPAP.com. Now I will get on my doctor's back about this.
Nice work.

I ordered a Transcends CPAP. From Transcends. Within a very short period of time the machine completely stopped working. CPAP.COM. Was very difficult to deal with. They offered NO online support. Ie. Trying to trouble shoot the issue. They just kept telling me to mail it in at MY cost. I was told online it would be about a week for turnover once they received it. After I got confirmation they had received it I called them. To my dismay it was still not even checked in. No one had even looked at it. I did speak to someone who found my return and she checked it in BEYOND there " one week" term. I was then told it could take up to another. 4-6 weeks. For turn over time. Originally I was told 1 week. HOWEVER, at this point they referred me to the small print at the bottom of the e-mail they sent be regarding returns that due to situations ABOVE there control it could take up to 6 weeks. HOWEVER, they could lend me one at $146.00. This being their base model that cost only $24.00 more to buy outright, PLUS I would be required to pay for shipping AND it would take up to 1-2 weeks for delivery. For the $100.00 I saved over their competitors it was not worth it. I will never deal with them again in the future. I guess lesson learned ie BUYER BEWARE

I ordered an AirSense 10 AutoSet - supposed to be the top of the line system. It is as noisy as my travel transcend device. After a review and some emails it was determined this device must be defective. I am now instructed to send the device back, at my expense, for an undetermined amount of time and to go without medically advised care or I am only offered the ability to rent one from them. The QA and customer service is simply sub par - I would shop elsewhere or deal with a qualified local provider. Additionally, my review on their site was removed - it only talked about how the machine was not as quiet as claimed and well underperformed the S9.

Customer Service is terrible. Promises Promises... Beware of product description. I bought a strap and when it came it had no clips to attach it to my mask. It was not in the description that the clips were separate. Can't use the strap without clips. Kind of like buying a car and having it delivered without tires. Still waiting for the clips and going on two weeks now.
They did send me the clips free of charge but sent it parcel post even after I told them how I am not able to use my machine they chose to send it the cheapest way possible and never told me or offered the option of paying to send it Fed ex like I paid for on the first order. It is sad to know their priority is to save a few dollars at the customers expense of being without the ability to use the machine. They just don't care!

The cpap machine I purchased recently from CPAP.com began to make noises, so I called to inquire about having it serviced under warranty. I was told that it would be evaluated and worked on the same day it was received. It was not. Several further calls were all met with assurances that I would hear from them "by the end of the day". I did not. One person told me that they do not work on the machines, that it had been sent to the manufacturer. It fact, it was not sent. One person told me that "it is being worked on right now", but that was also not true. Today I was told "well, we have only had it for one week". Is this the way medical equipment service is supposed to work? BEWARE - although they have good prices, they have very POOR SERVICE.

While I have only been a customer for about nine months, I find cpap.com to be a good seller of CPAP supplies. Their prices are decent, including much cheaper prices than my local Durable Medical Equipment supplier charges for masks and accessories (albeit through insurance). CPAP machine prices are more or less fixed by the manufacturer, so there is little in the way of discounting allowed. My orders of one mask and multiple supplies have always been promptly delivered by their regular delivery method, usually arriving within a few days. I have not had to return any items, so I cannot comment about that, but my interactions with their customer service via chat and email have been outstanding. My physician's office was slow to send my prescription to cpap.com, but cpap.com was quick to ask my permission to request it when no response was made to the first request. They regularly offer specials and free shipping offers if you sign up for their e-mailings, plus standing free shipping on minimum orders. They also maintain an active forum for CPAP users that I find very informative. Recommended.

My husband and I both use CPAP machines. We both love the cpap.com website for a number of reasons. First of all, the cpap supplies are much cheaper there than they are through our insurance's vendor. It's very easy to submit your prescription and get a new mask and hose, etc.

Secondly, their forum (message board) is terrific. The members are really helpful and give great advice, which is essential for a person who is new to the whole cpap thing.

Thirdly, when you order from them, you can get a canister of cpap wipes for one penny. The wipes are really good and do not have any funny odors. They leave your mask smelling really fresh.

I'm grateful that cpap.com exists and I do not hesitate to recommend it to anyone I know who is on cpap therapy.