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CPAP.com

3.5

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CPAP.com Reviews Summary

CPAP.com generally enjoys a positive reputation, with customers frequently praising the efficiency and knowledge of their customer service representatives, who provide effective support and guidance throughout the purchasing process. Many reviews highlight the ease of ordering and prompt delivery, contributing to overall customer satisfaction. However, concerns arise regarding service delays, particularly related to repairs and shipping issues, as well as frustrations with automated customer service responses. While the company showcases strong customer-oriented practices, addressing the highlighted service gaps could further enhance their reputation and customer loyalty.

This summary is generated by AI, based on text from customer reviews

service
577
value
477
shipping
413
returns
229
quality
388

We monitor reviews for authenticity

Pennsylvania
3 reviews
0 helpful votes
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OUTSTANDING
December 23, 2017

Cassandra was very pleasant & professional during my telephone call today. She was also very patient as she took time to answer my questions as well to assist with placing my order.

I forgot to click 1 to do the survey so I called back and was helped by Paris who emailed me the link in order to complete the survey. She was very courteous & professional also.

Both Cassandra & Paris are assets to the CPAP.com Team!

Thank you & God bless!

Sandra C.

Date of experience: December 23, 2017
California
1 review
0 helpful votes
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Wrong size
December 22, 2017

I ordered a large cushion set to replace my resmed Large Mirage Quattro. The one I receive today is larger than the one I have. Waste of money. Can't return cause I opened the bag. I will order somewhere else.

Date of experience: December 22, 2017
Texas
1 review
0 helpful votes
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Can't believe some have had a bad experience at cpap.com.
I've always found everything I nedd, at competitive prices and a service with a smile.

Date of experience: December 21, 2017
Nebraska
2 reviews
0 helpful votes
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I ordered a mask that the large size was too small for me. Katherine helped me use my return insurance and helped me pick a better mask for my face. Much appreciated!

Date of experience: December 20, 2017
New York
1 review
0 helpful votes
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I ordered a small size headgear, but found it did not fit. I was given a courtesy replacement (usually one can only return an item unopened). I was very grateful for this, as out of pocket expenses can add up. Thank you!

Date of experience: December 18, 2017
Ohio
2 reviews
1 helpful vote
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When shopping for a travel CPAP, I realized that CPAP.COM had awesome prices and a good assortment of products. I became aware of the great customer service as the company rep Zach worked with me and my pulmonologist office to get my CPAP prescription on file. I will definitely buy form CPAP.com in the future. Thanks!

Date of experience: December 14, 2017
Texas
1 review
0 helpful votes
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OUTSTANDING
December 14, 2017

Can't remember her name, but she did everything w/o question. VERY VERY knowledgeable and so pleasant. I. received my package today, as she said I would. She really needs to be cloned! Your products are priced right and made very well, to last. Highly recommend CPAP.com You will be completely satisfied when dealing with them.

Date of experience: December 14, 2017
Georgia
1 review
0 helpful votes
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I was trying to order a c-pap machine. When I got ready to check out some of the items were showing that I wanted 2 instead of 1 item. Lucky for me I got Katherine on the Chat Line. She was able to promptly correct the situation. Thank you so much Katherine.

Date of experience: December 9, 2017
Delaware
1 review
0 helpful votes
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Easy, friendly service!
December 7, 2017

Katherine took great care of me today! I ordered the wrong headgear and she had my refund email completed before we even finished chatting! Thanks Katherine!

Date of experience: December 7, 2017
Texas
1 review
0 helpful votes
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Katherine reviewed my files several times to see what I had bought and returned. I have CRS (can't remember s*&^), so she had to look things up. I also was about to buy a very expensive cpap for snoozing while sitting in the living room chair and she told me about a cheaper alternative. Thank you, thank you, Katherine! I was about to place my order when my partner brought in the mail with a cpap.com holidays coupon. Thanks guys!

Date of experience: December 6, 2017
Georgia
1 review
0 helpful votes
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I had 2 products that I had problems with, The wizard pillow cushion CPAP mask rubbed pressure ulcers in my nose and I was given a full refund and the maintance clip broke and she sent me a replacement as I requested. 100% satisfied with her service.

Date of experience: December 6, 2017
Florida
1 review
0 helpful votes
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Equipment Return
December 6, 2017

Katherine was very understanding of my return situation. She processed it fast and quickly, excellent customer service.

Date of experience: December 6, 2017
Oregon
1 review
0 helpful votes
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Great service representatives were very knowledgeable completed all follow-up and prescriptions for me. They were very efficient and returning all follow-up calls the experience was simply perfect

Date of experience: December 5, 2017
Illinois
1 review
0 helpful votes
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Return of CPAP machine
December 1, 2017

Kathrine, the CPAP online chat rep was wonderful in helping me return my ResMed AirStart 10 CPAP machine. I need the ResMed AirSense 10 model that writes AHI data my doctor needs for my charts. Kathrine provided the RMA number for the return via email in a timely manner. But Kathrine could not help me in ordering the ResMed AirSense 10 model while chatting together. Katherine did provide me guidance in ordering the correct CPAP machine by calling teh 800 number. Very good service rep.

Date of experience: December 1, 2017
Wisconsin
1 review
0 helpful votes
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I had just placed an online order and realized that I had selected the wrong CPAP machine. I tried the live chat and got Katherine. In less than 5 minutes she took care of everything. Well done!

Date of experience: December 1, 2017
Iowa
1 review
0 helpful votes
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Service is great! Kathrine took care of my issue with a great professional style.:-) Service was offered even though it was a couple weeks since the last order.

Date of experience: November 29, 2017
Virginia
1 review
0 helpful votes
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Katherine was a huge help advising me on ordering my next CPAP! She had all of the answers and provided me with useful links. Saved me a lot of time!

Date of experience: November 29, 2017
Mexico
1 review
0 helpful votes
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This is my second time ordering my sleep therapy equipment with cpap.com and has been a great overall experience. Thank you Katherine from customer help.

Date of experience: November 29, 2017
New York
1 review
0 helpful votes
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Excellent
November 28, 2017

Had a very good experience with Katherine helping me - assisted me quickly, was very friendly and helpful. I like to support cpap.com - family run business with one of the best support websites affiliated with it (cpaptalk.com)

Date of experience: November 28, 2017
Washington
1 review
0 helpful votes
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I placed an order yesterday and realized I'd forgotten to add something to it. I jumped on chat and was quickly put in touch with Katherine. I gave her my order number and let her know what I needed, Item added, credit card on file charged, done. I wish all companies with online ordering make things this easy and pleasant.

Date of experience: November 28, 2017

From the business

Looking for CPAP (which stands for Continuous Positive Airway Pressure) equipment and information? We guarantee the lowest prices on top CPAP brands and tons of information to help treat Obstructive Sleep Apnea (OSA). Stop by for access to thousands of...