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CPAP.com Reviews Summary
CPAP.com generally enjoys a positive reputation, with customers frequently praising the efficiency and knowledge of their customer service representatives, who provide effective support and guidance throughout the purchasing process. Many reviews highlight the ease of ordering and prompt delivery, contributing to overall customer satisfaction. However, concerns arise regarding service delays, particularly related to repairs and shipping issues, as well as frustrations with automated customer service responses. While the company showcases strong customer-oriented practices, addressing the highlighted service gaps could further enhance their reputation and customer loyalty.
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Had an aggravating experience with an "800" competitor. Wanted to make a CPAP purchase during 2016 since my deductibles were paid up and I'd get favorable reimbursement. This was mid Dec, so there was plenty of time and I already had a RX from my Doc. Was made to jump through so many hoops, I cancelled and gladly paid a cancel fee. Then I called CPAP.com, long story short, had a great conversation with an upbeat and knowledgeable representative. My CPAP machine was inbound, and arrived 2 days later. Very pleasant experience. Even got a cheaper price.
Had a problem with an autopap machine I purchased from CPAP.com. Falisha was able to confirm the machine is still under warranty and provided me with return instructions for repair or replacement. Offered me a rental machine but I have a back-up. Great service! Thanks, Falisha!
We're glad you were able to get your issued resolved. Call us anytime you need assistance. :)
Crystal was very efficient and my request to get my prescriptions sent to me was handled quickly. She did a great job in following up to ensure I would receive them by email, which I requested. She was very attentive too. Thank you Crystal and CPAP.
Diana L. Wilks.
You are welcome! Thanks for being our customer.
Crystal was super helpful and answered all my questions quickly. She made me confident that my order was correct and complete.
Give her a raise!
Thanks for the positive review! We will pass that info along. ;)
Just want to say Crystal was awesome at helping me out today with my order! She's an awesome representative of Cpap.
Thank you for the kind words! We hope to do more business with you in the future!
Crystal provided the information I needed about how to obtain an insurance claim form after the product is delivered. The website instructions were unclear.
We're glad Crystal was able to clear that up. Please feel free to contact us if you have any other questions!
Shannon was super helpful in setting up my order for a travel Cpap and working with me so I can use my FSA dollars. Thanks!
We're glad you had a satisfying experience with us. Thanks for leaving us a review!
The woman at the front desk is so helpful and knowledgeable about the products at the store.
Thanks for coming by to see us. Feel free to drop by any time!
Kristan is awesome. Quick and easy order update. Kristan made everything fast and smooth. I don't know her that well, so 100 word minimum is tough. I'm sure she's pretty and funny. Probably loves puppies, but that could be a stereo type of most humans.
Haha, thanks for leaving us a great review! Hope to do more business with you in the future :)
Haven't ordered product yet but customer service was great in answering my enquiries.
Thanks for reviewing! Let us know if you need any help in the future. :)
Sold me a defective product. They pulled the product from their site soon after selling it to me, and said it was because the product was defective. But, they said they can't give me a refund, because the manufacturer wouldn't give them a refund. Like that's my fault. Update: Yeah, they have a nice public reply here, but I've been in contact with them privately about the issue. They offer nothing in private. They just want to look good in public. Don't fall for these PR tricks.
Steven, we are sorry you had a negative experience with us. We have sent you a private message and hope you will continue doing business with us in the future.
Exchanged email with Kristen for a very few minutes and received clear understandable answers to my questions promptly. Very refreshing experience. Was able to place an order based on her input immediately at the end of our chat.
Thank you for the positive review! Please don't hesitate to contact us again if you need further assistance.
If you have grown tired of middle men providers that charge you co-pays that are higher than stuff you can buy from this company, you won't be disappointed in the prices CPAP.com. I quit the middlemen years ago when they wanted me to pay $1200 for a machine that I found at CPAP for $300. I bought 4 of them, and for different locations. Their customer service is great, and responsive. I missed out on two discounts recently by several hours and twenty five cents. I called and talked to Tylisa C because I was a bit bummed, having spent $270 and missed each discount. She made the extra effort for me and I got a little discount. That made me happy. No I don't get insurance reimbursement - I tried, and it was a circus. But my expenses for parts through CPAP are very affordable and they carry all sorts of older parts. I create my own mask out of a Swift FX, and use Breeze individual soft nasal pillows - cutting off the ones swift makes and inserting the Breeze-better fitting ones-into the Swift mask. I haven't used their cool try out a mask to see if you like it yet, because I like my own set up, but it seems like a good way to try new stuff. I still have left over hoses and parts from the services that used to send me stuff every month. Gradually I am using these old things up. Then I buy only what I need from CPAP.com. It really is cheaper in the end, and you're not supporting the 'steal from the government middlemen.'
Thanks for the great review and for being our customer. Happy Holidays!
We are happy, verry good service, we speak in french and you take time to try to help us. And we do a good deal
Louise, so happy we were able to help. Let us know if we can be of any further assistance. Sleep well :)
I had ordered a new cpap and didn't bundle the humidifier. She offered to help out and
Talk to her manager and she got it done like was just great... I told my boss about you guys and he ordered something this week!
Thanks for the review and for spreading the word! We appreciate your business. Contact us anytime!
Talked to Kristen on the phone and she found the supplies I needed. CPAP.com processed the order quickly. Shipping was fast. The ordering and delivery was easy, fast, and accurate. I'm happy with the order.
Thanks for the review and order, Jack! Call us anytime!
My sister-in-law moved from NC to TX so we don't have full medical for her yet and when her CPAP mask broke we had a real problem. CPAP.COM had the headgear but it said prescription required (don't have that yet). Laura, bless her heart, showed me how to order the individual parts (they don't require a prescription) to end up with what we need.
Thanks Laura - you are a lifesaver
We appreciate the review! Glad we were able to help get what you needed!
This company is easy to work with and the customer service representatives are great. I received help from Harilyn and Crystal and both could not have been any nicer and effective. Thank you so much for your patience, attentiveness, understanding and professional help. You represent your company well. Cpap.com is lucky to have both of you as employees. Keep up the good work. Thank you, thank you, thank you!
Glad our team was able to help you out! Feel free to contact us anytime!
Contacted CPAP.com today about a recent order. Danielle was very helpful and quickly resolved the concerns I had and made arrangements to get them addressed. Fast, courteous, efficient - very pleasant experience and why I continue to be loyal to and shop at cpap.com!
We appreciate the review! If you need any help in the future just give us a call!
I appreciate your help, Crystal M!
Your service is very quick and clear.
I'm looking forward to getting the conclusion information of my order and getting the APAP machine.
Glad we could help! Contact us anytime!
From the business
Looking for CPAP (which stands for Continuous Positive Airway Pressure) equipment and information? We guarantee the lowest prices on top CPAP brands and tons of information to help treat Obstructive Sleep Apnea (OSA). Stop by for access to thousands of...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the excellent review and the opportunity to help you with your CPAP needs. Call us anytime!