CPAP.comReviews 1,469

CPAP.com's Lack of compassion for people with PRIVATE insurance with MEDICARE to BUY a cpap for someone who will die without one is absolutely immoral and depictable. Does your company not have any charitable insight, instead of your needy egotistical greed? I guest your profits soar by the year's end.

I found the prices are much less here than going through my local provider that is tied to insurance companies. I was shocked to see how much they charge Medicare - two to three times what cpap.com charges because they submit the insurance claims direct. Many times my local provider does not have what I need in stock and I have had to wait 1 -2 months. Cpap.com always has been able to ship what I need, when I need it. The quality is great, shipping time quick and customer service is very responsive.

Received fast and efficient assistance from Daryl. He understood my request and dealt with it quickly.

I was in search of CPAP replacement and as i am a "nomad" always on the move, i had specific request but i have got all the useful answers i needed.
Thank you

ERICA was very helpful and professional in trying to track down missing cpap machine that was not delivered by FED EX and returned back. Since it's Friday, we need to wait until the weekend. Hopefully, machine will get back and I'll get it soon. She handled situation very well though.

I placed my order, then found that a new price was lower. I called, and they gave me the lower price (saved about 20%)

I am from Europe, but Kayla gave me response like she is living in the Europe. Thank you Kayla, you did push me toward your company. Will be coming to US shortly, then we reconsider the offer...

Agnes was very helpful and knowledgeable and took the extra effort to assist me with all my questions and to explain the difference between different products. She made my decision easier.
CPAP, com is the best site for Sleep Apnea in the World

Spoke with two wonderful associates today. Ashley and Brandy. Ashley walked me through the process and helped me deal with insurance. Brandy assisted me with placing my order, making sure I ordered the best products for me. Ashley even gave me a follow up call to see if I had any further questions. If the products are as great as their customer service, I'll have no worries.

One of the items I had ordered was backordered, keeping my whole order from being sent. After using the live chat function with Erica - she got my order resubmitted and issued a refund as one of my items was no longer on sale, but had been. Great help!

My order is in process and I used the chat feature to ask questions on the status and next steps. I was connected with Daryl, who was incredibly helpful and took me though the prescription process to get my order moving. Incredibly nice, quick, and professional! So far I am incredibly pleased with my selection of CPAP.com for my order!

Darryl was very informative, answered my questions promptly and honestly. I recommend speaking to him on this site. He was very kind and understanding! Good talking with you Darryl!

Finding the right mask for my CPAP has been quite challenging. I had been trying different designs, but there are so many that I was hoping I would find someone with a good enough familiarity with all the different designs so I could explain what the problems had been, what specific requirements I felt I needed, and that person could just say - try this one, or this other one, and so on.
Well Korinne at CPAP.COM turns out to be that person. Not only did she have a surprisingly complete knowledge of literally dozens of masks, but she was unexpectedly patient and wonderfully pleasant to interact with.
I would recommend to anyone needing help with finding the right mask that they make sure to go to CPAP.COM and ask for Korinne.
UPDATE TO REVIEW AFTER SECOND ORDER:
Korinne K was fantastic again. She helped sort out a problem with a second order when the package was mistakenly returned by Fedex. Chrystal also stepped in to help sort things out.
Korinne seems to know all the masks and she gets feedback from her many customers so she really turned out to be a great resource and she is an extremely nice and focused person who keeps going until things are right.

Shelly was very helpful untangling my account log in and prescription problems. We communicated with the online chat and she was courteous and knowledgeable.

I made an error in my order and Daryl was incredibly helpful via chat to find options for a solution and to make recommendations. He assisted me with the correct order and processed it promptly.
Additionally, I had spoken briefly with Agnes via phone about this same issue. Due to an internet issue our call was dropped. She called me back (while I was chatting with Daryl) and left me a detailed message with the information needed.
I appreciated both of their efficiency and concern.

Cpap.com offers such great customer service help with their live chat option. I spoke with Daryl and he was able to help me in minutes. He was so kind and knowledgeable. I am very happy with cpap.com so far!