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CPAP.com generally enjoys a positive reputation, with customers frequently praising the efficiency and knowledge of their customer service representatives, who provide effective support and guidance throughout the purchasing process. Many reviews highlight the ease of ordering and prompt delivery, contributing to overall customer satisfaction. However, concerns arise regarding service delays, particularly related to repairs and shipping issues, as well as frustrations with automated customer service responses. While the company showcases strong customer-oriented practices, addressing the highlighted service gaps could further enhance their reputation and customer loyalty.
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I am trying to order a machine and was having trouble with the prescription information my doctor gave me. Daryl was very helpful and provided alternative methods very quickly and painlessly.
I asked a question and got the answer quickly and easily from Daryl. He was polite and friendly and was very helpful!
Hi Elizabeth,
Thanks so much for sharing your experience with us. Please let us know if there is anything else we can assist you with.
La atención eficaz, amable y muy bien explicado. Me resolvió todas las dudas que tenia.
Cuando le di en chatear, fue muy rápido la respuesta. Gracias
Hola Cárdenas,
Gracias por compartir su experiencia con nosotros. Háganos saber si hay algo más en lo que podamos ayudarlo.
Thank you, good service Hope to be served again with other products. Will tell other people in Canada.
Hi Tai Thuan,
You're welcome! Thanks for sharing your experience with us and we hope to hear from you again soon.
I just used the live chat at CPAP.com to get assistance figuring out the difference between two items. The support agent, Daryl, was friendly, fast, and knowledgeable. I've only had one iffy experience with CPAP.com in all the years I've used them, and they corrected the mistake. Highly recommend this company.
Hi Ken,
Thanks so much for the recommendation! We're glad to hear that you received great chat assistance and we hope to hear from you again soon.
Shelly did a great support. This is a very fast service especially for me who live in another side of the world.
Thank you very much.
Hi Wantha,
Awesome! Please let us know if there is anything else we can assist you with.
Daryl was very helpful, polite and knew exactly what I needed. He sent me an email on how to return the wrong item I ordered since it had already shipped and placed the order for the correct item. Thank you so much for your help.
Hi Doris,
Thank you for letting us know that Daryl provided you with the needed assistance. Please let us know if there is anything else we can assist you with.
Used chat to request a copy of the prescription my doctor had submitted. Daryl was great! Got it taken care of quickly and professionally. Very positive experience.
Hi Tom,
Thank you for sharing your experience with us! We hope to hear from you again soon.
I've always been able to find what we need on here, at decent prices and fast shipping! I had some issue with my prescription missing some information, but customer service was helpful and got us a solution immediately (Thanks, Darryl!)
Hi Marie,
Thank you for sharing your experience with us. Please let us know if there is anything else we can assist you with.
I had questions about different tube, filter, and mask combinations. Crystal, the customer service employee, was able to answer all of my questions.
Hello,
Thanks for letting us know that you received the needed assistance. Please let us know if there is anything else we can assist you with.
Daryl invested time in working with me to explain solutions for a battery powered back up. Daryl demonstrated professionalism, courtesy and patience in the face of my many questions. I feel like customer service was exceptional. Though several products were out of stock, Daryl helped me find the solution I needed with his technical expertise. Thank you! I appreciate the assistance.
Hi Susan,
We are pleased to hear that you received the level of service and care that you deserve! We hope to have the battery you've chosen in stock soon. We'll be sure to share your kind remarks with Daryl and please let us know if there is anything else we can assist you with.
I am a nurse at a doctors office and finding CPAP's lately has been a challenge. Daryl was respectful, helpful, knowledgeable etc. This company and Daryl are AMAZING! You can NOT go wrong using this company! Thank you CPAP.com!
Hi Nancy,
You're most welcome! We are glad to hear that you received the excellent service you deserve. We'll be sure to share your kind words with Daryl and we hope to hear from you again soon!
Just ordered a CPAP accessory and noticed that it was being send to an old address. Using the Chat tab I was able to quickly resolve this issue and had it redirected to my newish address. Crystal was very helpful!
Hi Robert,
Thank you for sharing your chat experience with us! Please let us know if there is anything else we can assist you with.
I called with a question about one of your products. Daryl was able to understand my issue, gave me the information I needed along with some helpful advice. Great customer service, which is increasingly rare these days. Thanks.
Hi Robert,
Thank you for sharing your experience with us. We hope to hear from you again soon!
I called with a problem on an item i ordered. Shelly H assisted with addressing my issue and with ordering the correct item. She was very professional and knowledgeable with my issue. Thank you Shelly
Hi Susan,
Thanks for sharing your experience with us. Please let us know if there is anything else we can assist you with.
Darly was quick to respond and helpful, and send me links to help answer all my questions. Daryl proactively suggested that I speak on the phone if it were more helpful. Comprehensive and proactive
Hi Kt,
We are glad to hear that Daryl, provided you with the needed assistance. Please let us know if there is anything else we can assist you with.
Daryl was very informative & knowledgeable with my questions! Not necessarily the outcome I was hoping for... but Daryl got me the answers I needed & necessary phone numbers to finish the task.
Hi Stacy,
Thank you for sharing your experience with us! Please let us know if there is anything else we can assist you with.
Answered all my questions with ease, friendly, informative, and respectful of my time. I believe in great customer service! Daryl did a great job!
Hi Sara,
That's wonderful! We'll be sure to share your kind words with Daryl and please let us know if there is anything else we can assist you with.
My order was delayed again due to fedex shipping. Daryl was able to help credit me for my next day air shipping and explained all the orders on my account. He was very helpful and also made sure the discount was applied.
Hi Tony,
We are very sorry for the shipping delay. Thank you for letting us know that Daryl provided you with the level of service you deserve. Please let us know if there is anything else we can assist you with.
I chatted with DARYL and he was great, I do not really good with computers but he was very helpful and patience. Please Thank him again for me.
Hi Bonnie,
We are glad to hear that you received patient service. We'll be sure to share your kind words with Daryl and please let us know if there is anything else we can assist you with.
Answer: Hi Mary, It really depends on the mask that you are ordering. If you are able to provide me the name of the mask that you are interested in purchasing, I can give you a for certain answer. We can be reached at: 1-800-356-5221, or you can provide the name of the mask by sending an e-mail to: [email protected].
Answer: Hi Walter, No, CPAP.com does not accept Medicare assignment and has no relationship with them.
Answer: Hi Walter, No, CPAP.com does not accept Medicare assignment and has no relationship with them.
Answer: I had no problem using 2 suppliers. I continue to use the first for my supplies and used cpap.com for a travel machine. All you need to do is have your doctor send in a prescription to the new supplier.
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Hi Joyce,
We are pleased to hear that Daryl provided you with the needed assistance. Please let us know if there is anything else we can assist you with.