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CPAP.com

3.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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CPAP.com Reviews Summary

CPAP.com generally enjoys a positive reputation, with customers frequently praising the efficiency and knowledge of their customer service representatives, who provide effective support and guidance throughout the purchasing process. Many reviews highlight the ease of ordering and prompt delivery, contributing to overall customer satisfaction. However, concerns arise regarding service delays, particularly related to repairs and shipping issues, as well as frustrations with automated customer service responses. While the company showcases strong customer-oriented practices, addressing the highlighted service gaps could further enhance their reputation and customer loyalty.

This summary is generated by AI, based on text from customer reviews

service
577
value
477
shipping
413
returns
229
quality
388

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
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Customer Service
August 4, 2022

I am trying to order a machine and was having trouble with the prescription information my doctor gave me. Daryl was very helpful and provided alternative methods very quickly and painlessly.

Date of experience: August 4, 2022
Ashley T. CPAP.com Rep
over a year old

Hi Joyce,
We are pleased to hear that Daryl provided you with the needed assistance. Please let us know if there is anything else we can assist you with.

Texas
1 review
0 helpful votes
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Quick response!
August 4, 2022

I asked a question and got the answer quickly and easily from Daryl. He was polite and friendly and was very helpful!

Date of experience: August 4, 2022
Ashley T. CPAP.com Rep
over a year old

Hi Elizabeth,
Thanks so much for sharing your experience with us. Please let us know if there is anything else we can assist you with.

Mexico
1 review
0 helpful votes
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Excelente Atención
August 4, 2022

La atención eficaz, amable y muy bien explicado. Me resolvió todas las dudas que tenia.
Cuando le di en chatear, fue muy rápido la respuesta. Gracias

Date of experience: August 4, 2022
Ashley T. CPAP.com Rep
over a year old

Hola Cárdenas,
Gracias por compartir su experiencia con nosotros. Háganos saber si hay algo más en lo que podamos ayudarlo.

Canada
1 review
0 helpful votes
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Z2 travel cpap
August 3, 2022

Thank you, good service Hope to be served again with other products. Will tell other people in Canada.

Date of experience: August 3, 2022
Ashley T. CPAP.com Rep
over a year old

Hi Tai Thuan,
You're welcome! Thanks for sharing your experience with us and we hope to hear from you again soon.

Colorado
1 review
0 helpful votes
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I just used the live chat at CPAP.com to get assistance figuring out the difference between two items. The support agent, Daryl, was friendly, fast, and knowledgeable. I've only had one iffy experience with CPAP.com in all the years I've used them, and they corrected the mistake. Highly recommend this company.

Date of experience: August 2, 2022
Ashley T. CPAP.com Rep
over a year old

Hi Ken,
Thanks so much for the recommendation! We're glad to hear that you received great chat assistance and we hope to hear from you again soon.

Singapore
1 review
0 helpful votes
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Good support
August 2, 2022

Shelly did a great support. This is a very fast service especially for me who live in another side of the world.
Thank you very much.

Date of experience: August 2, 2022
Ashley T. CPAP.com Rep
over a year old

Hi Wantha,
Awesome! Please let us know if there is anything else we can assist you with.

Iowa
1 review
0 helpful votes
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Daryl was very helpful, polite and knew exactly what I needed. He sent me an email on how to return the wrong item I ordered since it had already shipped and placed the order for the correct item. Thank you so much for your help.

Date of experience: August 1, 2022
Ashley T. CPAP.com Rep
over a year old

Hi Doris,
Thank you for letting us know that Daryl provided you with the needed assistance. Please let us know if there is anything else we can assist you with.

Pennsylvania
1 review
0 helpful votes
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Used chat to request a copy of the prescription my doctor had submitted. Daryl was great! Got it taken care of quickly and professionally. Very positive experience.

Date of experience: July 29, 2022
Ashley T. CPAP.com Rep
over a year old

Hi Tom,
Thank you for sharing your experience with us! We hope to hear from you again soon.

North Carolina
1 review
0 helpful votes
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Great options and customer service
July 29, 2022

I've always been able to find what we need on here, at decent prices and fast shipping! I had some issue with my prescription missing some information, but customer service was helpful and got us a solution immediately (Thanks, Darryl!)

Date of experience: July 29, 2022
Ashley T. CPAP.com Rep
over a year old

Hi Marie,
Thank you for sharing your experience with us. Please let us know if there is anything else we can assist you with.

West Virginia
1 review
0 helpful votes
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I had questions about different tube, filter, and mask combinations. Crystal, the customer service employee, was able to answer all of my questions.

Date of experience: July 28, 2022
Ashley T. CPAP.com Rep
over a year old

Hello,
Thanks for letting us know that you received the needed assistance. Please let us know if there is anything else we can assist you with.

Alabama
1 review
0 helpful votes
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Daryl invested time in working with me to explain solutions for a battery powered back up. Daryl demonstrated professionalism, courtesy and patience in the face of my many questions. I feel like customer service was exceptional. Though several products were out of stock, Daryl helped me find the solution I needed with his technical expertise. Thank you! I appreciate the assistance.

Date of experience: July 28, 2022
Ashley T. CPAP.com Rep
over a year old

Hi Susan,
We are pleased to hear that you received the level of service and care that you deserve! We hope to have the battery you've chosen in stock soon. We'll be sure to share your kind remarks with Daryl and please let us know if there is anything else we can assist you with.

New York
1 review
0 helpful votes
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Daryl IS AMAZING
July 28, 2022

I am a nurse at a doctors office and finding CPAP's lately has been a challenge. Daryl was respectful, helpful, knowledgeable etc. This company and Daryl are AMAZING! You can NOT go wrong using this company! Thank you CPAP.com!

Date of experience: July 28, 2022
Ashley T. CPAP.com Rep
over a year old

Hi Nancy,
You're most welcome! We are glad to hear that you received the excellent service you deserve. We'll be sure to share your kind words with Daryl and we hope to hear from you again soon!

Arizona
1 review
0 helpful votes
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Just ordered a CPAP accessory and noticed that it was being send to an old address. Using the Chat tab I was able to quickly resolve this issue and had it redirected to my newish address. Crystal was very helpful!

Date of experience: July 27, 2022
Ashley T. CPAP.com Rep
over a year old

Hi Robert,
Thank you for sharing your chat experience with us! Please let us know if there is anything else we can assist you with.

Florida
1 review
0 helpful votes
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I called with a question about one of your products. Daryl was able to understand my issue, gave me the information I needed along with some helpful advice. Great customer service, which is increasingly rare these days. Thanks.

Date of experience: July 26, 2022
Ashley T. CPAP.com Rep
over a year old

Hi Robert,
Thank you for sharing your experience with us. We hope to hear from you again soon!

Texas
1 review
0 helpful votes
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I called with a problem on an item i ordered. Shelly H assisted with addressing my issue and with ordering the correct item. She was very professional and knowledgeable with my issue. Thank you Shelly

Date of experience: July 25, 2022
Ashley T. CPAP.com Rep
over a year old

Hi Susan,
Thanks for sharing your experience with us. Please let us know if there is anything else we can assist you with.

Massachusetts
1 review
0 helpful votes
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Daryl
July 25, 2022

Darly was quick to respond and helpful, and send me links to help answer all my questions. Daryl proactively suggested that I speak on the phone if it were more helpful. Comprehensive and proactive

Date of experience: July 25, 2022
Ashley T. CPAP.com Rep
over a year old

Hi Kt,
We are glad to hear that Daryl, provided you with the needed assistance. Please let us know if there is anything else we can assist you with.

Missouri
1 review
0 helpful votes
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Daryl was very informative & knowledgeable with my questions! Not necessarily the outcome I was hoping for... but Daryl got me the answers I needed & necessary phone numbers to finish the task.

Date of experience: July 25, 2022
Ashley T. CPAP.com Rep
over a year old

Hi Stacy,
Thank you for sharing your experience with us! Please let us know if there is anything else we can assist you with.

North Carolina
1 review
0 helpful votes
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Efficient, Professional, and Friendly!
July 25, 2022

Answered all my questions with ease, friendly, informative, and respectful of my time. I believe in great customer service! Daryl did a great job!

Date of experience: July 25, 2022
Ashley T. CPAP.com Rep
over a year old

Hi Sara,
That's wonderful! We'll be sure to share your kind words with Daryl and please let us know if there is anything else we can assist you with.

Illinois
1 review
0 helpful votes
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Customer service help. - Daryl
July 23, 2022

My order was delayed again due to fedex shipping. Daryl was able to help credit me for my next day air shipping and explained all the orders on my account. He was very helpful and also made sure the discount was applied.

Date of experience: July 23, 2022
Ashley T. CPAP.com Rep
over a year old

Hi Tony,
We are very sorry for the shipping delay. Thank you for letting us know that Daryl provided you with the level of service you deserve. Please let us know if there is anything else we can assist you with.

California
1 review
0 helpful votes
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" DARYL "
July 23, 2022

I chatted with DARYL and he was great, I do not really good with computers but he was very helpful and patience. Please Thank him again for me.

Date of experience: July 23, 2022
Ashley T. CPAP.com Rep
over a year old

Hi Bonnie,
We are glad to hear that you received patient service. We'll be sure to share your kind words with Daryl and please let us know if there is anything else we can assist you with.

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