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CPAP.com

3.5

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CPAP.com Reviews Summary

CPAP.com generally enjoys a positive reputation, with customers frequently praising the efficiency and knowledge of their customer service representatives, who provide effective support and guidance throughout the purchasing process. Many reviews highlight the ease of ordering and prompt delivery, contributing to overall customer satisfaction. However, concerns arise regarding service delays, particularly related to repairs and shipping issues, as well as frustrations with automated customer service responses. While the company showcases strong customer-oriented practices, addressing the highlighted service gaps could further enhance their reputation and customer loyalty.

This summary is generated by AI, based on text from customer reviews

service
577
value
477
shipping
413
returns
229
quality
388

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
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I had ordered a cpap machine, only failing to realize it was on a holiday weekend! I had hoped to have a prescription from my physician faxed to cpap.com. Irecieved an e-mail saying they had not gotten a response from my physician.
I contacted my physicians office and they had not received it yet.
I contacted cpap.com and spoke to Heath, he was very helpful in not only resending the request, but also sent me the form for a prescription to be filled out and faxed if needed.
Hopefully this is cleared up and I can get my unit.

Date of experience: July 8, 2019
Ashley T. — CPAP.com Rep
over a year old

Hi Vern, we are happy to hear that Heath was helpful in providing you with the service you needed! We wish you the best with your new unit and please let us know if there is anything else we can assist you with.

Colorado
1 review
0 helpful votes
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LaToya P. Was very professional and knowledgeable. She answered my questions so that I can move forward with my much-needed order for a cpap mask and supplies.

Date of experience: July 8, 2019
Ashley T. — CPAP.com Rep
over a year old

Hello, we are glad to hear that LaToya, was able to answer your questions. Please let us know if there is anything else we can assist you with.

Texas
1 review
0 helpful votes
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Professionalism
July 5, 2019

LaToya was very professional, courtesy and knowledgeable. She took time to explain the setup of the machine and answered my questions.
The success of the business is to have excellent employees to perform the tasks. She is a prime example and I appreciate LaToya's professionalism.

Date of experience: July 5, 2019
Ashley T. — CPAP.com Rep
over a year old

Hi Chris, we are happy to hear that LaToya, managed to provide you with great service! Please let us know if there is anything else we can assist you with.

New Jersey
1 review
0 helpful votes
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Carol M. CPAP Rep
July 5, 2019

I am so happy with the service I received today and on other days when I have talked with CPAP.Com representatives. Outstanding service and company. Thank you!
PS photo would not load.

Date of experience: July 5, 2019
Ashley T. — CPAP.com Rep
over a year old

Hey Kate, thank you for letting us know how we are doing! It's ok, that the photo didn't load, it's optional. Please let us know if there is anything else we can assist you with.

Texas
1 review
0 helpful votes
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Heath is the best!
July 4, 2019

Heath has helped us at cpap.com several times and he always ensures we gat exactly what we need. It is always a relief when he takes our call. He has helped us during cpap "emergencies" when we have had machine breaks or additional needs during a holiday. I have told him before that he has saved our marriage!

Date of experience: July 3, 2019
Ashley T. — CPAP.com Rep
over a year old

Hey Meredith, we are very happy to hear that Heath, has provided you with wonderful service and helped you get through emergency situations. We look forward to hearing from you again soon!

Texas
1 review
0 helpful votes
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I ordered a mask and a few minutes later changed my order. Heath quickly changed masks
For me with no hassle. Thank you. Always appreciate good service.

Date of experience: July 3, 2019
Ashley T. — CPAP.com Rep
over a year old

Hey Roger, thank you for letting us know that Heath managed to provide you with excellent service. Please let us know if there is anything else we can assist you with.

New Hampshire
1 review
0 helpful votes
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Carol
July 3, 2019

Carol spent a great deal of time with me. Definitely what is needed for a new customer
You have a great employee. Hold on to her!

Date of experience: July 3, 2019
Ashley T. — CPAP.com Rep
over a year old

Hi Paul, we are glad to hear that Carol, provided you with the service you deserve! Please let us know if there is anything else we can assist you with.

Tennessee
1 review
0 helpful votes
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I have had to call CPAP.COM on 3 occasions, 1st to place my order which was effortless and the young lady I spoke with was extremely helpful; 2nd was to report that there was not an SD card in the machine or with it, again the young lady was very understanding, very helpful, and sent another SD card; 3rd occasion was to call and speak with Heath again regarding the SD card, it didn't fit. Heath took the time to explain to me that I needed to open another area of the machine to access the SD slot. I explained that I had tried to open the area he was referring to but it would not open. He was very patient and explained that I should try again and if it still wouldn't open to call back. Every person I have spoken to has been polite, professional, helpful and overall just nice. An enjoyable experience. And they answer the phone right away after a very brief recorded message.

Date of experience: July 3, 2019
Ashley T. — CPAP.com Rep
over a year old

Hi Angela, i'm sorry for you having to contact us multiple times, but I am very happy to hear that all of your calls have been pleasant. Please let us know if there is anything else we can assist you with.

Israel
1 review
0 helpful votes
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Just spoke with Heath when ordering new supplies. He was extremely friendly and explained everything perfectly.

Date of experience: July 3, 2019
Ashley T. — CPAP.com Rep
over a year old

Hi Brian, that is great! Thank you for letting us know about your experience with Heath. Please let us know if there is anything else we can assist you with.

Louisiana
1 review
0 helpful votes
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I just had an issue that I needed to discuss with CPAP.com. I used their chat service and it was by far the best experience I have ever had with a website. Latoya P did a fabulous job helping me with my issue. Pleasant and exceptionally efficient. Thanks Again!

Date of experience: July 2, 2019
Ashley T. — CPAP.com Rep
over a year old

Hi Timothy! Thank you for letting us know that LaToya, managed to provide you with exceptional service. Please let us know if there is anything else we can assist you with.

Oregon
1 review
0 helpful votes
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The office where I got my CPAP recommended a certain battery back up which CPAP.com had, but Heath recommended something different that was cheaper, and more useful. ANd I didn't need to buy any fancy proprietary adapter.

Date of experience: June 28, 2019
Ashley T. — CPAP.com Rep
over a year old

Hey Allan, that is terrific! We are happy to hear that Heath was able to offer you a less expensive battery option. Please let us know if there is anything else we can assist you with.

Mississippi
1 review
0 helpful votes
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Super helpful chat
June 27, 2019

I had an issue with my CPAP order because of something I entered differently on the website. I was pressed for time to get what I needed before a trip, and Zachary walked me through everything and now I will get what I need in time. Thank you Zachary!

Date of experience: June 27, 2019
Ashley T. — CPAP.com Rep
over a year old

Hi Stacey, we are excited to hear that Zachary, was able to provide you with the assistance you needed. Please let us know if there is anything else we can assist you with.

South Carolina
1 review
0 helpful votes
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Carol helped me with my order and process. My physician had sent in a subscription and she helped me fill my order of supplies and gave me an option on specials for the moment. She explained everything in regards to my order, shipping, and insurance claim information.

Date of experience: June 26, 2019
Ashley T. — CPAP.com Rep
over a year old

Hi Tina, we are glad to hear that Carol, was able to provide you with the excellent service you deserve! Please let us know if there is anything else we can assist you with.

Georgia
1 review
0 helpful votes
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Carol was great. Quickly processed my order. Helped me figure out what I needed. And saved me 15%.

Date of experience: June 25, 2019
Ashley T. — CPAP.com Rep
over a year old

Hey Todd, that is wonderful! Thank you for letting us know that Carol, provided you with great service! Please let us know if there is anything else we can assist you with.

Texas
1 review
0 helpful votes
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Latoya P. Helped me today at the onsite CpAP store in a Stafford, TX. She was knowledgeable and very helpful in working with me to get the right equipment and accessories. I never felt pressure to buy extra items but I purchased them because of the information she provided. The actual order process was fast and efficient and I had the equipment in about 10 min. I wish all shopping experiences were as productive! Keep it up!

Date of experience: June 18, 2019
Ashley T. — CPAP.com Rep
over a year old

Hi Kevin, we are happy to hear that LaToya, made your experience with our company a great one! Please let us know if there is anything else we can assist you with.

California
1 review
0 helpful votes
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Excellent
June 15, 2019

No waiting on hold for a representative. Heath R was very thorough in checking all aspects of my order, making sure it was completed. He was very polite and personable. Thank you cpap.com for great prices, easy ordering process and costumer service

Date of experience: June 15, 2019
Ashley T. — CPAP.com Rep
over a year old

Hey Anastasia, we are very happy to hear that Heath, was able to provide you with great service without a long hold time. Please let us know if there is anything else we can assist you with.

Utah
1 review
0 helpful votes
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LaToya Rocks
June 13, 2019

She solved my issue in no time. I had been searching the website for 15 minutes and finally gave in and asked for help... LaToya set me up in less than a minute. Such a help! Thank you.

Date of experience: June 13, 2019
Ashley T. — CPAP.com Rep
over a year old

Hey Brett, That is wonderful! We are happy to hear that LaToya, provided you with efficient service. Please let us know if there is anything else we can assist you with.

Texas
1 review
0 helpful votes
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She helped my apply a discount code I forgot to include after I had placed my order. Great Customer Service, and Fast...

Date of experience: June 12, 2019
Ashley T. — CPAP.com Rep
over a year old

Hi David, that is awesome! Please let us know if there is anything else we can assist you with.

Japan
1 review
0 helpful votes
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He answered me all of what I wanted to know. At the first, I requested to my subscription and got. However, I received only the top page of three. So I asked on chat and Haily explained me that you do not need to file any other pages but he answered me the number of my machine pressure. That is what I wanted to know. I very much appreciated. Thank you!
One matter is that I would like to file all pages...

Date of experience: June 11, 2019
Ashley T. — CPAP.com Rep
over a year old

Hey Toshiro, we are glad to hear that Haily, managed to provide you with the information that you needed. I have reviewed your account and only show one page filed into our systems. My apologies for any inconvenience. Please let us know if there is anything else we can assist you with.

Texas
1 review
0 helpful votes
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I was looking for a travel CPAP and visited CPAP.com's store in Houston. LaToya at the front desk was great in helping me look at the various options and try them out! I went in with one idea of the machine I wanted but left with another -- all due to the ability to try the various configurations out before buying. Plus, the brand I chose has a 30-day return policy. Great people, great service and great price.

Date of experience: June 8, 2019
Ashley T. — CPAP.com Rep
over a year old

Hi Alex, we are very happy that you received the great service that you deserve! Please let us know if there is anything else we can assist you with.

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