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CPAP.com Reviews Summary
CPAP.com generally enjoys a positive reputation, with customers frequently praising the efficiency and knowledge of their customer service representatives, who provide effective support and guidance throughout the purchasing process. Many reviews highlight the ease of ordering and prompt delivery, contributing to overall customer satisfaction. However, concerns arise regarding service delays, particularly related to repairs and shipping issues, as well as frustrations with automated customer service responses. While the company showcases strong customer-oriented practices, addressing the highlighted service gaps could further enhance their reputation and customer loyalty.
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Walked in and was attended promptly, answered my questions, took my order and had me on my way in a New York minute!
Latoya helped me today and was very quick, professional and kind. She is the type of employee you want to have when dealing with customers. Keep up the good work!
Hi Jim, we are happy to hear that LaToya, was able to provide you with kind service. Please let us know if there is anything else we can assist you with.
I had the part number from the package the part had arrived in in the past. I could not find the part anywhere on the website, even when I clicked on the tab that I knew the part. (I got sent into an endless loop that never allowed me to type in the part.) LaToya knew exactly how to find me the link for the part, to confirm that the part for my husband's CPAP machine (that was named differently from the machine name on the part package), and to tell me about a related part that I should be replacing frequently too. She was quick, extremely courteous, knowledgeable, and clear in her communication. She was a godsend who saved me much time and frustration. I appreciate this company, AND the ability to have someone help me cut through to the quick and solve my problem.
Hello Diane, that is wonderful! Thank you for letting us know that LaToya managed to provide you with excellent service. Please let us know if there is anything else we can assist you with.
After reading many reviews and recommendations online I still wasn't convinced of what direction to go for my travel CPAP purchase. Taking advantage of the phone number provided on the cap.com site turned out to be an excellent choice. Karla was extremely helpful in providing options with insight regarding what would work best for my needs. I was able to purchase with confidence that I bought the best machine and accessories for my needs. I'll definitely be going back to these guys for my next purchase of supplies, etc.
Hi John, thank you for allowing CPAP.com the opportunity to service your CPAP needs. We are very glad to hear that Karla was able to provide you with stellar service. Please let us know if there is anything else we can assist you with.
LaToya P. Was very professional and easy to work with. I needed to update information and get timely help. I have also purchased all my equipment from CPAP.com. Great service!
Hello Janeen, thank you for letting us know that LaToya, was able to provide you with great service! Please let us know if there is anything else we can assist you with.
CPAP.com and their customer service agent Heath solved my problem of needing an urgent Cpap machine replacement. If you regularly use a Cpap machine you know it greatly improves your quality of sleep. In fact it makes everything in life better once you start the therapy. Blind panic sets in when you break your machine and don't have a working replacement. Even one nights sleep without the proper therapy makes you and your wife miserable. Heath from CPAP.com provided fantastic customer support helping me choose a correct replacement and getting my new machine on its way to a very thankful customer. As my wife said you saved our marriage'!
Hey Lachlan! I know it's pretty scary to have your CPAP machine go out on you. We are glad to hear that Heath was able to provide you with the service needed to save your marriage! Please let us know if there is anything else we can assist you with.
Spoke with Heath R. Today and he was professional, polite and courteous and handled an earlier transaction where I had made a mistake for me. He represents this business well making me feel like a valued customer. Hats off the CPAP.com. As always a pleasure doing business with CPAP.com.
Hi Barbara, we are glad to hear that Heath provided you with the service you deserve! Please let us know if there is anything else we can assist you with.
Latoya P helped me add a missing item to my order before it shipped. She made the transaction simple
Hello Peter, thank you for letting us know that Latoya, was able to provide you with great assistance. Please let us know if there is anything else we can assist you with.
Latoya was an absolute blessing today! With her suggestions and advice we were able to secure a new prescription and a new machine.
Hi Greyson, that is great! We are glad LaToya was able to give you the assistance you needed. We wish you the best with your new machine and please let us know if there is anything else we can assist you with.
I needed help with my cpap setting today and I was assisted by Heath R. His explanation was clear, concise and helped me to reprogram my cpap to afford me better comfort.
Hi Joyce, thank you for letting us know what a wonderful job Heath did assisting you. Please let us know if there is anything else we can assist you with.
Zackery was great. He very quickly helped me do the return and then helped me order a new mask. Great customer service
Hey Ronald, that is excellent! We are glad to hear that Zachary, was able to provide you with great service. Please let us know if there is anything else we can assist you with.
LaToya P answered my questions quickly and efficiently. I look forward to trying out the aloha mask to see if I like it better than the resmed product.
Hi Jim, thank you for letting us know that LaToya, provided you with the service you deserve! I hope the Aloha works well for you also. Please let us know if there is anything else we can assist you with.
Excellent all the way. They were very helpful to walk me thought the purchase process. Excellent prices, product variety, and customer service.
Hello Maria, thank you for sharing your excellent experience with us! Please let us know if there is anything else we can assist you with.
Having been a long time customer, I was thrilled about an opportunity to share my experience with your company. When I found out about free products through Heath, I was all in. I look forward in participating in this project.
Hi Shawn, we are happy to hear that you are excited about the modeling opportunity with our company! I wish you the best of luck on being selected so that you may earn your free mask and pillow. Thank you for being a valued CPAP.com customer!
I called regarding a travel CPAP machine that had malfunctioned. The operator who took my call was courteous and helpful in explaining what I had to do to get a replacement under warranty. She set me up quickly and efficiently for this to take place. Probably the best service call experience I ever had.
Hi Daniel, thank you for letting us know you received great service! Please let us know if there is anything else we can assist you with.
I ordered the wrong item and received a RMA and prepaid label immediately. Customer service was confident, experienced and knowledgeable. I have purchased many items from CPAP.com and have never been disappointed. I am amazed at some of the negative reviews here. I have added a picture of some of the items in my order. The price was right, and the items were delivered as expected. This was as pleasant a transaction as could be expected especially since I was the one who screwed up.
Hi Leonard, thank you for taking time out to let us know how we are doing. Please let us know if there is anything further we can assist you with.
The lady who helped me was amazing! Very hospitable and helpful. Their team was very accommodating. Will definitely buy from here again.
Hey Sam, we are glad you received the service that you needed. We look forward to hearing from you again soon!
Honest responsive integrity best customer service best products trustworthy... this is a wonderful company with the best customer service EVER! They do everything they can to make you totally satisfied. I need to find out if this is a public company so that I can invest in it. I have purchased many CPAP machines and supplies from this company and have never been disappointed.
Hi Ronnie, thank you for your very kind words, and for acknowledging our push to provide excellent service to all of our customers! Please let us know if there is anything else we can assist you with.
I had received an email that there was a problem with my order, I called today and spoke to Tina. She was incredibly helpful, precise and took care of my issue immediately. She sounded professional and like she knows what she is doing. Thanks again Tina! Kim W
Hi Kim, thank you for letting us know about your positive interaction with Tina! Please let us know if there is anything else we can assist you with.
I called yesterday and spoke with Kelsey about a travel size machine. She gave the perfect recommendation and was so pleasant to talk to. I will definitely be coming back
Hey Carla, we are very happy to hear that Kelsey was able to provide you with great service! Please let us know if there is anything else we can assist you with.
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Looking for CPAP (which stands for Continuous Positive Airway Pressure) equipment and information? We guarantee the lowest prices on top CPAP brands and tons of information to help treat Obstructive Sleep Apnea (OSA). Stop by for access to thousands of...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jorge, my apologies for the delayed response. We are glad that LaToya, managed to provide you with amazing service! Please let us know if there is anything else we can assist you with.