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CPAP.com Reviews Summary
CPAP.com generally enjoys a positive reputation, with customers frequently praising the efficiency and knowledge of their customer service representatives, who provide effective support and guidance throughout the purchasing process. Many reviews highlight the ease of ordering and prompt delivery, contributing to overall customer satisfaction. However, concerns arise regarding service delays, particularly related to repairs and shipping issues, as well as frustrations with automated customer service responses. While the company showcases strong customer-oriented practices, addressing the highlighted service gaps could further enhance their reputation and customer loyalty.
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I was dealing with a new product and wasn't sure what I needed and she took the time to figure out what was the best way to start. She was so helpful and so nice to talk with.
CPAP.com has excellent prices, great selection, and great customer service. I ordered something today through Heath, and he was terrific. Very knowledgeable and a pleasure to deal with.
Hi Howard, thank you for taking time out to share your experience with our company. Please let us know if there is anything else we can assist you with.
I needed to exchange a product. Heath was easy to work and got everything taken care of me quickly.
Hey Jeri, we're glad to hear that Heath, was efficient in assisting you with your exchange. Please don't hesitate to contact us with any other concerns you may have.
I purchased an Air Mini travel CPAP from 'Heath' by telephone this evening. He answered all my questions very satisfactorily and he went through the transaction methodically (including 15% discount for agreeing to receive promotional newletter). The transacton went through my medical FSA card very smoothly. A good experience overall. I shall definitely use this online CPAP company again..
Hi Steven, that is wonderful! Thank you for letting us know that Heath provided you with great service. Please let us know if there is anything else we can assist you with.
Heath was my contact at CPAP.com and he advised and gave help when needed. I received the gear the next day (as per my request) and everything was what I needed. I'll be back.
Hey Donald, we are happy to hear that Heath provided you with the service you needed. We look forward to hearing from you again soon!
I spoke to Heath at cpap.com today who was a pleasure. I requested information on delivery of recent order. Although it was returned due typo of address on my part. He assured me that order was be redelivered. Not long after speaking with him email came device was shipped. Wow big kudos to you Heath customer service at the highest ranked. Thank you were awesome!
Hey Tanya, we're sorry to hear about the shipping delay due to the address hiccup, but very happy to hear that Heath was able to provide you with awesome service. Please let us know if there is anything else we can assist you with.
I called with a problem with batteries today for my humidified c-pap. Heath was very helpful in both helping me with my order, and with thinking of and offering other practical, realistic options to help me get the proper equipment in my preparation for my upcoming deployment to Afghanistan.
He made me feel like he and Cpap.com were solidly in my corner in my need to solve my problem.
Thanks,
COLONEL Jim Smith, US Army Reserve Medical Corps
Hi Colonel Smith, we're glad to hear that Heath provided you with excellent service. Thank you for your service to our country and please let us know if there is anything else we can assist you with.
Talked to heath at cpap.com today to verify my order. He did a very good job of giving me the information and making the needed verification in a short period of time.
Hi Gary, thank you for letting us know that Heath was able to provide you with good service. Please let us know if there is anything else we can assist you with.
My return of unopened, unused replacement parts was a little past the 30 day return limit so initially return was rejected because of "policy". (I sent it USPS - not tracked - my mistake, my problem - understood.) But why not exceed my expectation of a repeat, potentially lifelong customer?.
Rather than accept it and explain they offered a kind courtesy, I needed to call and lobby for a credit. Luckily with Heath's (customer service rep) kind and patient assistance, (and explaining that a lifetime customer would walk), a store credit was finally granted. (Policy over common sense decisions lead to penny wise, pound foolish results and lost customers - Cpap.com - empower staff to do the right thing out of the gate!)
Hi Joseph, we're sorry that you experienced some difficulties with initially receiving your refund. We have a standard return policy to accept for refund, store credit, or exchange any unopened/unused products within 30 days of our ship date. I am showing your order was shipped in March and we did not receive it back in our warehouse until today July. I agree that from time to time, it is necessary to evaluate each situation separately, however that often requires us to communicate directly with our customer to understand their hardships in returning the items timely.
We value all of our customers and are very pleased that Heath was able to take care of you. Please feel free to reach us with any further questions or, concerns.
Can't go wrong with this site. Products are great and many can be returned if they don't fit your need. Most anything to support a Cpap.
I ordered supplies last week and asked a question. Ericka called me 10 minutes later with the answer and got another order.
Hey Jim, thank you for letting us know that Ericka, was able to provide you with great service. We look forward to hearing from you again soon!
Alma is sending me options I can actually buy. I tried dealing with a Fort Worth company Aerocare and they are awful and don't help at all. My brother-in-law told me about you all. I have not bought anything yet but I will. Heath actually offered to expedite my ship my kit sooner so I get it tomorrow. Unbelievably good service compared to Aerocare in Fort Worth. I will use them for all my future needs.
Hi Linda, we're very happy to hear that Alma and Heath managed to provide you with great service! Please let us know if there is anything else we can assist you with.
Thanks to Zachary, I was able to help with my order and stay with cpap.com instead of another vendor.
Hello, thanks for letting us know that Zachary, was able to help you out. We look forward to hearing from you again soon!
Carol went way beyond the extra mile to help me understand and then complete my order! You have a customer for life
Hi Paul! Thank you for letting us know that Carol, provided you with outstanding service. Please let us know if there is anything else we can assist you with.
Latoya P was very accommodating with handling my order plus provided advice on the different choices I had. She was fantistic
Hello, we're glad to hear that LaToya, was able to provide you with excellent service! Please let us know if there is anything else we can assist you with.
I needed help with some specialized shipping requests and she took care of it quickly and efficiently- many thanks to her!
Hey David! Thank you for letting us know that LaToya provided you with efficient assistance. Please let us know if there is anything else we can help you with.
I wanted to add to an order I placed yesterday. I used CPAP.com's chat service. I just want to give a high five to Latoya P for her Uber efficient service. I simply said what I wanted, she looked up the product number, asked me to approve the new $ amount added to my order and said she'd send a confirmation. And boom... we were done!
Thank you, Latoya P for your excellent, efficient service!
Hi Nancy, we are pleased to hear that LaToya, provided you with efficient service! Please let us know if there is anything else we can assist you with.
LaToya was quick to guide me in the right direction to get what I needed. Thankfully I didn't need to furnish a new prescription for my mask. Will probably be checking on a new AirSense machine in the near future
Hey Cynthia, thank you for letting us know that you received the assistance you needed. We look forward to hearing from you again soon!
LaToya was very helpful in helping me find the correct t headgear for my mask! It was my first order and when I received my headgear my wife had ordered the incorrect one. LaToya sent me the link so I could order the correct one
Hi Jerome, we're happy to hear that LaToya, was able to make certain that you ordered the correct headgear. Please let us know if there is anything else we can assist you with.
LaToya was worth the wait because she has expert knowledge of the upsides and downsides to the wide variety of new CPAP travel machines. She was way better than the other storefront associate who seemed to be new. I'd buy again from CPAP.com because of the good prices, wide variety of products, generous trial period, and great service.
Hi J W., that is wonderful! Thank you for letting us know how we are doing and we are glad LaToya was able to provide you with great service. Please let us know if there is anything else we can assist you with.
I had a problem with a refund, that I felt wasn't accurate. Heath made it right in a matter of minutes. Great job Heath!
Hey Geri, we're sorry about the initial problem with your refund, but very happy that Heath was able to get you taken care of! Please let us know if there is anything else we can assist you with.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for letting us know that Carol, was able to provide you with great service. Please let us know if there is anything else we can assist you with.