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CPAP.com Reviews Summary
CPAP.com generally enjoys a positive reputation, with customers frequently praising the efficiency and knowledge of their customer service representatives, who provide effective support and guidance throughout the purchasing process. Many reviews highlight the ease of ordering and prompt delivery, contributing to overall customer satisfaction. However, concerns arise regarding service delays, particularly related to repairs and shipping issues, as well as frustrations with automated customer service responses. While the company showcases strong customer-oriented practices, addressing the highlighted service gaps could further enhance their reputation and customer loyalty.
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Kyria was able to find my previous order, recommend a new device and process my new order very quickly and courteously.
I ordered a travel CPAP today. Kyria was just terrific. She handled my order in the most efficient way and saved me money to boot! I The whole process could not have gone more smoothly. My equipment arrived as promised next day. Thank Kyria! I will be returning to CPAP.com in the future.
Hey Rob, that is awesome! Thank you for letting us know that Kyria provided you with the service you deserve. We look forward to hearing from you again soon.
I ordered a mask off of website, didn't fit correctly. I called customer service, Dasha S. Got my return setup and helped me find another style mask, she got several mask out and compared them and made helpful suggestions. It was a great help, Thanks Dasha
Hi Jim, we are certain Dasha, would say you're more than welcome! Thank you for letting us know that you received great service from our company. We hope to hear from you again soon.
Dasha provided great customer service. She was well informed and help to place an order in a timely and friendly manner. I will be a customers as long as they have people like Dasha helping out.
Hi Tom, thank you for sharing your experience with us. We will be sure to keep folks like Dasha readily available for you and hope to hear from you again soon!
Heath provided me with straight forward service and advice, resolving my questions quickly. If only there were more customer service reps like hom.
Hi Ross, that is wonderful! Thank you for letting us know that Heath managed to provide you with excellent service. Please let us know if there is anything else we can assist you with.
I had a pretty unique issue with an order, and Zachary went above and beyond helping me resolve my issue. I just really appreciated someone really attempting to help me. Thanks again.
Hi Michael, we are extremely happy to hear that Zach provided you with unbelievable service! Please don't hesitate to let us know if there is anything else we can assist you with.
Dasha S has been extremely helpful, knowledgeable, and professional with so many of my needs and concerns. Always a positive experience!
Hey Ann, we are very happy to hear that Dasha provided you with great service! We look forward to hearing from you again soon.
I just loved Carol. She helped me just after a knee surgery I had and couldn't have been more knowledgeable. She recommended a wonderful mask I just can't wait to try out! In fact I'm ordering it now. Thank you Carol!
Hi Anne, we are certain Carol, would say you're more than welcome! Thank you for sharing your experience with us. We wish you a speedy recovery and hope to hear from you again soon!
Carol with CPAP.com knew all the answers to all my questions. She understood the CPAP device I had ordered and really helped me. Was was a great listener and communicator. She understood both the travel and main CPAP devices. Highly recommend CPAP.com
Hi John, thank you for the recommendation! We are happy to hear that Carol, listened well and was able to answer all of your questions. We look forward to hearing from you again soon.
I am new to the CPAP world and needed to determine the best solution for travel. Kyria helped me weight he pros and cons of various solutions, then helped arrange expedited shipping for this procrastinator who orders two days before traveling.
Hey Mike, welcome to the CPAP family! There isn't anything wrong with a little procrastination every now and then. We are glad to hear that Kyria, was able to get you taken care of, we wish you safe travels and look forward to hearing from you again soon!
I spoke with Carol because I was having a hard time with a promo code, I didn't realize I needed to put the free product in my cart. Carol was so sweet and knowledgeable she fixed it for me over the phone and even added a additional promo code and saved me $28.00.
Hi Laurie, we are very sorry that you had problems with adding the promo code online, we know the site can be tricky sometime. Thank you for letting us know that Carol, was able to get you taken care of. Please let us know if there is anything else we can assist you with.
cpap.com has very reasonable prices as well as very courteous service. Zachary helped in all ways he could. I wish a warranty could have been extended just two weeks but he worked with me all he could. I appreciate it very much.
Hi Leon, we are very sorry that the warranty couldn't be extended any further by the manufacturer. We're glad to hear that Zach managed to provide you with courteous service and helped with all he could. We wish you the best and hope to hear from you again soon!
Zachary helped me add an Item I had forgotten on my order. He made sure it was for the right machine and added it to my existing order. Very professional and courteous!
Hey Morgan, thank you for letting us know that Zach, provided you with professional and courteous service! Please let us know if there is anything else we can assist you with.
LaToya P was fantastic! She patiently listened to my issue, walked me through troubleshooting process and then helped in getting a replacement machine on its way to me. I am very impressed and thankful for the way she helped me.
Hi Mieczyslaw, that is wonderful! We are glad to hear that LaToya, managed to provide you with a fantastic level of care. Please don't hesitate to let us know if there is anything else we can assist you with.
Minnie was very helpful and very courteous, she knew what I was wanting. I received the emails with the order number and confirmation promptly.
Hi Linda, thank you for letting us know that Minnie managed to provide you with courteous service. We hope to hear from you again soon!
I was on the phone with Zachary H. To get help for ordering a new mask. I was unhappy with the choices through my home health service and they did not offer refunds. Zachary was so knowledgeable and patient. He listened to all my issues with previous masks and helped me make a better choice. He suggested a few accessories that I could benefit from. I felt like he was there to truly help and make the process so easy. The next day, I wanted to make a slight change to my order and LaToya P. Had a great solution to my sizing issue and resolved my question in a professional and friendly manner.
I have had HORRIBLE, expensive experiences with home health care accessory places recommended by my doctors. They do not explain things well and did not inform me of what I was being charged for. When I tried to cancel, it was impossible to reach them. I once had a question about cleaning my machine and the home health care rep suggested that I "Google it"!
CPAP.com offers great pricing, selection, and you can return the products if you are unhappy with them. They keep your doctor's info on file so you don't have to do all the legwork yourself.
Hi Kendra, we are very sorry to hear about your horrible experiences with other medical supply companies. Thank you for allowing CPAP.com the opportunity to serve you and for letting us know that both Zachary and LaToya were able to provide you with the service you deserve! Please let us know if there is anything else we can assist you with.
Carol was fast, easy, professional and saved me 15% she provided excellent customer service. She explained the situation very good
Hi Ted, we are very happy to hear that Carol, provided you with excellent service! We look forward to hearing from you again soon.
Kyria is the best. She is so helpful and patient. She was a tremendously helpful. Very friendly and a great personality. She is a DIAMOND.
Hey Clyde, thank you for taking time out to give us feedback on your experience with Kyria. We agree, she is a Diamond! Please let us know if there is anything else we can assist you with.
I contacted CPAP.com this morning and talked with Heath - who did an excellent job of taking care of my order. He even called me back when I inadvertently hung up to complete the order. He was very professional, courteous, and thoughtful. Truly a great job!
Hey Ken, we are very glad to hear that Heath was able to take good care of you. We will be sure to let Heath know the kind words you have stated. Please let us know if there is anything else we can assist you with.
Carols handling my order was quick and easy, even made a suggestion about A filter tube that I thought I didn't need, come to find out it's a must to use with my thinking on my traveling CPAPand using the antibacterial filter.
Hi Chris thank you for taking time out to let us know that Carol, provided you with awesome service! Please let us know if there is anything else we can assist you with.
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Hi Mike, we are glad that Kyria, provided you with quick and courteous service. Please let us know if there is anything else we can assist you with.