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CPAP.com Reviews Summary
CPAP.com generally enjoys a positive reputation, with customers frequently praising the efficiency and knowledge of their customer service representatives, who provide effective support and guidance throughout the purchasing process. Many reviews highlight the ease of ordering and prompt delivery, contributing to overall customer satisfaction. However, concerns arise regarding service delays, particularly related to repairs and shipping issues, as well as frustrations with automated customer service responses. While the company showcases strong customer-oriented practices, addressing the highlighted service gaps could further enhance their reputation and customer loyalty.
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Brandy was super, she helped me save $50 dollars on my order and was very pleasant to talk with.
Awesome customer service.
Spoke with customer service representative Brandy at CPAP.com.
So easy to order. No waiting, no transferring to other departments. Brandy had all my info in front of her including a list of previous orders. She was great on the phone. 5 stars.
Hi Jay, we are very happy to hear that Brandy provided you with the 5-star service you deserve! We look forward to hearing from you again.
Ordering was easy, friendly and CPAP.com offers great value for the items I ordered. I highly recommend them!
Hi Forrest, thank you for the recommendation! We strive to provide the best service and quality products at the most affordable price possible. Please let us know if there is anything else we can assist you with.
Professional, super convenient and quick wait time when you call them. Brandy T most recently serviced me via telephone, and she was so kind and caring and helpful to me. I had a lot of questions and needed some guidance and she was able to answer all my questions and didn't make me feel like i was inconveniencing her.
It is stupid how this sitejabber site only lets you write one review as i have written one in the past for CPAP.com but they overwrite the old one. It is stupid b/c each time i have a different experience and thus you'd think you'd want to enable people to leave reviews on a use-by-use/case-by-case basis for each website.
Hi Mike, we are very glad to hear that Erica, managed to provide you with a prompt response to your inquiry. We strive to provide our customers with the best service possible! Please let us know if there is anything else we can assist you with.
Carol was very helpful... answered questions thoroughly and clearly. Was able to easily negotiate the prescription. Excellent!
Hey Daniel, that is wonderful! Thank you for sharing your excellent shopping experience with us. Please let us know if there is anything else we can assist you with.
I would recommend this business to anyone needing CPAP supplies or machines. Heath explained everything that I needed to do to get my equipment. Very quick and fast service. Thank you Heath for taking your time to generously offer me the best prices.
Hey Martha, we're sure that Heath, would say the pleasure was his. Thank you for being a valued customer and we look forward to hearing from you again soon!
I spoke with Ms. Brandy today. I was not sure what product I wanted, and she was so kind and generous with her time dealing with me. I so do appreciate it. She assisted me in finding the product i need and offered suggestions on how to move forward in the future as well.
I do trust CPAP.COM will recognize her and use her as an example for others to follow. Thank you much Ms. Brandy. You are an asset to your company.
Hi Albert, we are sure Brandy, would say you are most welcome! Thank you for sharing your wonderful experience with us. We will be sure to let Brandy know about your kinds words. Please let us know if there is anything else we can assist you with.
What can I say? If you want to deal with a company that is there for you and will make sure that you get what you need, go with CPAP.com. I initially ordered a machine that didn't match what my doctor wanted me to get. LaToya explained that to me and helped me get what I needed in a quick and efficient matter so my order will still be shipped today. THANK YOU!
Hi Melissa, we're certain that LaToya, would say you're most welcome! Thank you for taking time out to let us know that LaToya, provided you with the level of service you deserve. Please let us know if there is anything else we can assist you with.
Dasha S. Is a great sales representative for CPAP.com. She is: Efficient, Polite, and Professional.
Hey Jo-Anna, thank you for sharing the experience you had with Dasha! We hope to hear from you again soon.
Dasha was amazing, knowledgeable and caring. I haven't had a good nights sleep since my last mask broke. She walked me through the steps
To choose a new mask and patiently answered all of my questions. I picked up my mask an hour later and everything was perfect. I am so pleased. Thank you.
Hi Anita, that is wonderful! Thank you for letting us know that Dasha provided you with excellent service. We hope you are able to get a good nights rest with your new mask. Please let us know if there is anything else we can assist you with.
I talked with Carol about wanting to reorder an item I had thought I order at CPAP.com before. She confirmed I had ordered my needed item before and swiftly place the new order for me. While being VERY pleasant on the phone.
Hey Keith, We are glad to hear that Carol, provided you with pleasant, efficient service! Please let us know if there is anything else we can assist you with.
Carol M was great, smart and personable. Every customer service person everywhere
Should be as good at their job as Carol is!
Hi Tony, thank you for sharing the experience that you had with Carol. We will share your kind words with her and hope to hear from you again soon!
Latoya P. Helped me out of a major jam. I had ordered the wrong item and realized it after it was too late. She helped my account with getting me the correct item. I have nothing but praise for her. I don't have a lot of money and this would've taken a while to save the money up again.
Thank you from the bottom of my heart. I will continue doing business with cpap.com because of their customer service!
Hey Matt, that is wonderful! We are very happy to hear that LaToya, was able to get you taken care of. Thank you for being a valued customer and we look forward to hearing from you again soon!
Carol answered all of my questions and I ordered the equipment I needed for substantially less than the provider my doctor provided. So glad I found this site.
Hey B. L., that is wonderful! We are glad to hear that Carol, was able to provide you with a great experience. Please let us know if there is anything else we can assist you with.
I have purchased my latest CPAP in the past from this company so I decided to go directly to them. Dasha answered all my questions as I consider the purchase of a APAP for travel. She was accommodating, friendly and knowledgable and provided all I needed to make a decision before I leave on an international trip in January. Thanks CPAP.com and Dasha.
Hi Barbara, i'm sure Dasha, would say you're most welcome! Thank you for being a valued customer and taking time out to let us know that Dasha, provided you with excellent service. We look forward to hearing from you again soon.
I was preparing to leave on an extended vacation and I had to take my Resmed CPAP with me. My problem was that the CPAP and humidifier were simply too large for my luggage. Because the CPAP and humidifier appeared to be separate devices I wondered if they could be separated. I called CPAP.com customer service and was lucky enough to be connected with Jade. She was both competent and friendly and assured me the two pieces could indeed be separated, but despite her very clear instructions I was not able to make it happen. Jade was way beyond patient with me and made it clear that she would stay on the phone until we got it done. Finally I found the correct button to push and just like that the two pieces separated. Now I can get the CPAP into my luggage, which took a great deal of burden off my mind. I have been using CPAP.com for years but this was the first time I needed customer service, and Jade could not have been more helpful. I would hire her in a flash! Gene R. La Jolla, California
Hey Gene, that is wonderful! Thank you for letting us know that Jade provided you with excellent service. We will share your kind words with her. Have a wonderful vacation and please let us know if there is anything else we can assist you with.
I have never ordered a CPAP/APAP machine before, and to be honest, I was quite intimidated. There are different sizes of masks, different types of machines and varying pricing. However, that was no problem for Jade N. At CPAP.com. She took the time to walk me through each part of the process.
I do not know what you are paying Jade, but it is not enough. I am not sure that I would have purchased today if it was not for her customer service.
Hi James, we are very happy that Jade, managed to provide you with the level of service you needed. Thank you for taking time out to share your experience with us. Welcome to the CPAP family and please let us know if there is anything else we can assist you with!
Dasha S. Was very efficient and pleasant. Can't ask for more than that. cpap.com remains my "go to" place for supplies.
Hey Margaret, thank you for sharing the experience you had with Dasha! We look forward to hearing from you again soon.
In a world where the quality of customer service has mostly deteriorated to an all-time low, Carol M. Is a great example of someone who has devoted themselves to excellence and this company is lucky to have someone of her high quality representing them!
Hi Josh, we strive to provide excellent service to all of our customers. Thank you for taking time out to let us know that Carol, provided you with the awesome service that you deserve! Please let us know if there is anything else we can assist you with.
I have been a customer for over a decade and I have found CPAP.com to consistently carry the best products in the market.
Their customer service has always been exceptionally helpful. I am grateful to Jade for the ease in processing my recent order from overseas.
Hi Hector, thank you for being a loyal customer! We are happy to hear that Jade, provided you with excellent service. Please let us know if there is anything else we can assist you with.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Yates, CPAP.com is all about saving our customers as much money as possible! We are very glad to hear that Brandy, managed to provide you with awesome service. Please let us know if there is anything else we can assist you with.