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CPAP.com Reviews Summary
CPAP.com generally enjoys a positive reputation, with customers frequently praising the efficiency and knowledge of their customer service representatives, who provide effective support and guidance throughout the purchasing process. Many reviews highlight the ease of ordering and prompt delivery, contributing to overall customer satisfaction. However, concerns arise regarding service delays, particularly related to repairs and shipping issues, as well as frustrations with automated customer service responses. While the company showcases strong customer-oriented practices, addressing the highlighted service gaps could further enhance their reputation and customer loyalty.
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The lady, I believe her name was Carol, who waited on me was very helpful offering me a number of different options. She helped me think through what I needed and clearly someone that I would hire myself.
Carol is a role model for customer service. Carol lead me seamlessly through the purchase of a new CPAP machine and related items. Her knowledge and helpful attitude made it easy for me to make my purchase quickly and without fear. She reviewed the return/exchange policy and made sure I understood what my options were. As someone who conducts business via phone myself, I really appreciate her skills. Great job! Hire more Carols!
Hi Del, we are very happy to hear that Carol, provided you with the service you deserve! Thank you for sharing your outstanding experience with us and we'll be sure to let Carol, know of your kind words. Please let us know if there is anything else we can assist you with.
Kyria was excellent in every area of service. Kind, knowledgeable of products. Very patient with my questions overall a wonderful experience. I am committed to doing future business with cpap. Com because of my experience with her. You can really be proud of the standards and excellence that she convey to customers
Hey George, that is awesome! Thank you for letting us know that Kyria, provided you with excellent service. Please let us know if there is anything else we can assist you with.
Brandy has helped me make purchase and explain CPAP machine and mask functions two times. She is very knowledgeable, polite, patient and personable. I appreciate her helping me.
Hi Peggy, we are glad to hear that Brandy managed to provide you with needed assistance. We will be sure to share your kind words with her. Please let us know if there is anything else we can assist you with.
I needed some new parts for my machine and Brandy made sure I got the correct parts for my machine. I wouldn't shop anywhere else.
Hey Sam, that is wonderful! Thank you for being a valued customer. We look forward to hearing from you again soon!
My old ResMed AutoSet unit has given me 16 great years of dependable service but began showing it's age so I was able to get a new prescription and order a new AutoSet 10 from CPAP.com today. Dasha was even able to price match the machine for me at a significant savings. I will continue to be a happy, loyal CPAP.com customer for many more years to come.
Hi Greg, thank you for being a loyal customer with CPAP.com! We are happy to hear that Dasha, managed to provide you with a high level of service. We are always happy to price-match when possible and look forward to hearing from you again soon!
I had trouble ordering on line and chatted with Brandy on line, who answered all of my questions. I called and spoke with Carol in customer who handles my order and account expertly. Thank your for your assistance@!
Hi John, you're most welcome! Thank you for letting us know that both Brandy and Carol, managed to provide you with the excellent service you deserve! Please let us know if there is anything else we can assist you with.
Your rep was very helpful in guiding me through all the different options that I had available. Give a big thank you to Heath for his help. Lookin forward to getting my new machine.
Hey Robert, we are always happy to assist! We will share your kind remarks with Heath. We hope to hear from you again soon.
Terrific service. Great prices. Friendly and helpful staff. I especially want to thank Brandy for her great service.
Free shipping is very nice and quick. No need to pay extra for their expedited service unless you need your equipment immediately.
Hi Bill, thank you for taking time out to share your experience with us! We are glad to hear that Brandy, provided you with great service. Please let us know if there is anything else we can assist you with.
I ordered a Dreamstation CPAP Machine today, and accidently ordered a single setting machine, when I actually needed an Auto-Pap. When I called to correct the order, LaToya P is who I reached and not only processed the change, but found me a decent discount as well and called me back to confirm with me. Ooopppsss maybe I shouldn't have said that... Thank you LaToya
Hey John, we are always looking to save our customers some money! Thank you for sharing the excellent experience you had with LaToya. We hope to hear from you again soon!
I tried a new mask, and it didn't work for me. I called to exchange the mask. Carol was patient as she took me through the process, handled the return and the purchase of the new mask. I could not have been happier with the way Carol handled the exchange.
Hi Stuart, that is wonderful! Thank you for letting us know that Carol, provided you with great service. Please let us know if there is anything else we can assist you with.
Carol was amazing. Not only did she help push through my order but she also helped me find a better deal that met my needs. Extremely respectful and generous. This world needs more people like her. :)
Hi Alex, that is wonderful! We strive to provide excellent service to all of our customers. Thank you for letting us know that Carol, provided you with top notch service and we'll be sure to let her know of your kinds words! We hope to hear from you again soon.
I called to order more supplies, but also to look at purchasing a new style mask as the one that I have been using was causing issues in the inside of my nostrils in the morning when I removed the mask. Brandy who answered my call, was very helpful and pleasant to speak with. She made my experience very pleasant.
I have been with CPAP for the last 2-3 years. I have always had great customer service. I was with ROTECH before and left them due to their customer service.
I am not enclosing a copy of my purchase as I did not download it before making this review.
I ordered filters, a whole new mask set up and also a sanitizer for the mask and hose.
Hi Janice, thank you for being a valued customer. We are pleased to hear that Brandy managed to provide you with the service you deserve! We look forward to hearing from you again soon!
I reached out for assistance and my questions were answered easily and pleasantly! Nadira S. Fixed my problem quickly and was so nice to speak to.
Hi, we are glad to hear that Nadira, provided you with pleasant service. Please let us know if there is anything else we can assist you with.
I had several issues when trying to place an online order over the weekend. Carol took control and fixed everything! She made suggestions regarding additional products, explained how each worked, adjusted the pricing where applicable, offered to contact my doctor to get the prescription necessary to place the order, and generally made me feel confident that she could handle any issue I had. Before we disconnected, I had a question about an international converter to use outside of the US and she even explained that one was available for the CPAP machine I had chosen. As a first-time customer, Carol certainly made me feel welcome. I hung up knowing I was in good hands. Thank you Carol!
Hi Wanda, i'm sure Carol would say you're most welcome! We are very happy to hear that you received the level of service you deserve! Thank you for shopping with us and please let us know if there is anything else we can assist you with.
Needed a travel BiPAP machine for upcoming trip and Brandy T at Cpap.com handled the order quickly and professionally answering all my questions about options and prices. Thanks Brandy!
Hey Philip, You're welcome! Thank you for taking time out to share with us the experience you had with Brandy. Please let us know if there is anything else we can assist you with.
Brandy T. Was an excellent knowledgeable technician and she was able to answer all of my questions. I was very impressed.
Hi Kris, that is great! Thank you for letting us know that Brandy provided you with impressive service. Please let us know if there is anything else we can assist you with.
Brandy was very helpful and patient.
Hopefully, all this will work effortlessly.
If the equipment is as good as the service then great!
Hey James we are pleased to hear that Brandy, provided you with great service! We're certain you will be happy with your purchase, but if you have any troubles, please let us know and we'll be more than glad to assist you. We hope to hear from you again soon.
I called and got Heath! What an awesomely pleasant experience! Polite, helpful, and not just interested in making a sale. Truly helpful. I had a horrible experience with a local "medical equipment" person... in person! I got way better treatment from Heath on the phone than I got from a person standing in front of me. Thanks for a genuinely fun experience! Did I mention that he also saved me almost 600.00 over what I was prepared to spend with the person at the store? Wow. I give Heath an 11 out of 10!
Hi Fred, we are so proud of Heath, for providing you with the caring assistance all customers deserve! We're very sorry, about the experience you had with the previous company. CPAP.com will always strive to provide our customers with the best service available and products at the lowest cost possible! Please let us know if there is anything else we can assist you with.
CPAP.Com has many options for supplies and excellent customer service! Ms. Carol was very pleasant and helpful... definitely have me as a return customer!
Hello J. M., thank you for taking time to let us know that Carol, provided you with Fantastic service! We look forward to hearing from you again.
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Hey Steven, we are glad to hear that Carol, provided you with needed assistance. Please let us know if there is anything else we can assist you with.