CPAP.comReviews 1,469

I have been ordering here for years and never had an issue with ordering and receiving my stuff but this time I did and they have been wonderful resolving it. I feel bad I can't remember the first ladies name i chatted with on line but she helped but then something else went wrong with rest of order and shelly chatted with me on line and helped get it resolved. I have to wait 3-5 days for a refund but at least it got resolved and I will be able to reorder then. I had option to reorder right away but I decided to wait for my refund.

Very helpful thank you very much informative and great suggestions will be happy when I receive my air sense 10

Today I made an error with an order, and I needed to correct my mistake. Typically order issues in general (wherever you're shopping) can be a pain to remedy. This however was probably the easiest time I have had getting an issue corrected. I worked with Shelly on the website chat and Shelly was able to quickly and easily correct the error I made with no delay to my original order shipping expedite. Thank you for the surprisingly pleasant and easy experience. You've won me over to cpap.com from your customer service alone.

Always purchase my CPAP supplies here. Lots of good deals and most importantly their customer service team are superb.

Very quick and helpful response from Shelly on restoring view of my CPAP prescription. Very efficient system and CS help.

Daryl C was very helpful and was able to obtain additional discounts. He was very professional and pointed out key features of my new CPAPs. I actually ended up ordering an at home CPAP and a portable one as well.

Thanks Daryl and CPAP.com

Shelley was very helpful in reviewing the status of my warranty return. The process was simple!

Shelly was kind and helpful. She was assisting my with an issue on my order and was able to clarify when it could be delivered

Went on vacation and realized my CPAP hose and mask connections were non-compatible! Called into CPAP service center and was paired with Mary B, who walked me thru the processes needed to have suitable replacement parts Fed Ex'd overnight to our place on OBX. Delivery was made during the height of Ian's outer-band high winds and driving rain. Vacation saved thanks to the impeccable and thoughtful service provided to me by Mary B! Sincerre thanks, Paul Thomson

I used your chat service and communicated with Crystal. She was very responsive and quick to answer my questions. She was very knowledgeable of your products and very helpful! She is an asset to your company. CPAP.com!

I called today as my ResMed Airsense 11 was not tallying hours on mask well. Erica was patient and understood the issue. After asking a few questions, she found the answer and sent the instructions so I can fix it here. She, as well as the other staff I've worked with at CPAP.com, are knowledgeable, thorough and efficient. They have always resolved my issues (the very few I've had). KUDO's to the staff!

Crystal provided me with great service today via online chat! I was needing to return unused masks and one opened one that I was trying out. The returns process was hassle free and she was able to easily answer questions regarding mask usage. Thanks so much, Crystal!

Ask questions of Agnes and she directed me to the product I needed. Not just a product, but the URL included so I could just click on it. She was knowledgeable of the machine and gave great tips to make it last longer. Along with other products it could work with! Thanks for your help Agnes.

I have been getting my CPAP supplies from cpap.com since at least 2009. The products have always delivered in a timely basis and, exactly as ordered. My latest order was delivered to an old address. Shelly, the chat person at cpap.com, understood and had the order replaced and shipped right away. I'm sure my items will be delivered in the next day or so. Thank you cpap.com.

I ordered an item that was back ordered and am moving soon, Shelly was able to find a similar product that will arrive soon and I won't have to worry about the address change. Great customer service.

I Place an order based on a Bogo Sale.
The Sale was not Bogo I only Got 25% Discount
Order two Fitlife Mask XL.

Received order on the Labe show XL the mask bag shows L.
Call customer Service, Claim mask was on back order, Got Return Label
Will never but from them again.

Used the chat feature on their website.
I didn't have to wait long and the rep knew what I meant even when I misspelled words (trying to do 2 things at once). The answer was exactly what i needed. Thank you Shelly!

I just finished a live chat with Shelly. She was awesome. She took my concern and resolved it immediately. Thanks Shelly.