CPAP.comReviews 1,469

My previous CPAP machine (Airsense 10) was displaying a message that the motor was passed its expected life. It had been a great machine and it was time to replace it and then keep it as a backup. I got a prescription from my doctor and reached out to CPAP.com to make sure I uploaded it correctly. They were quick and answer the phone and were friendly and helpful. A few weeks later, I received an email with a promotion for this same machine. I called in to make sure the prescription had been approved. Once again, the service was great. I placed the order online. After placing the order, I communicated via the online chat. I should have been doing that all along. So easy and quick and Daryl was fantastic. While I was on the chat, he found my prescription and linked it to the order so the order was then ready to process and ship. I received numerous communications regarding the order progress (and I could track it on their website). It was shipped the same day I ordered it and arrived 2 days later. The entire process was simply, smooth and easy. I would gladly tell anyone in need of equipment to buy from them.

I inquired about the following for my brother.
Can I buy a machine without a prescription? - unfortunately not.
Are there distributors outside the US? - unfortunately not.
How can other people buy outside the US? - it should be shipped to the US address and the buyer will ship it outside the country.
I should have asked this too but I did not. The doctor recommending this machine from outside the country (experience from the Philippines sleep doctor) charged so much and the doctor pressured the patient to buy it right away from him. I wonder if there are regulations on this by CPAP? Does anybody know?
Shelly the agent was helping me well with my questions.

I am extremely happy with the customer service I received from cpap.com. Shelly was extremely helpful. I will continue to use them for all my needs.

I ordered a part for my CPAP machine and then realized I did not need it. I attempted to return it, unopened and unused. I included all the information I was told to include, sent it to the address provided, accepted that the company was NOT returning a full refund only to have the entire refund denied because the UPS label was place over an existing one. There was NO mention of this in the instructions. Then, the part was either destroyed by the company or returned to me--my choice but I still had to pay for it either way. I really do not believe they ever intend to refund anything. AWFUL!

Today as I was confused about ordering a traveling
Cap and was lucky to get Mrs. Carol M she was outstanding answer all of my questions very patient, abd professional and explained very clearly. Great job Carol I would recommend cpap.com and ask to speak with Carol.

I have been a cpap.com customer since 2017. Every time I reach out on chat I get help. I think ordering is a snap, too. They make it very easy to do auto renewals for hoses and other supplies. I really like working with them!

Dealt with Shelley via the chat option on getting my order fixed. She was very kind and helped me with my issue quickly.

Shelly was very helpful and quickly resolved an issue with a missing prescription. My new order needed to be connected to a previous order which she took care of for me.

Very happy with the personal who take care of my request and take time to do a good research and find what I need. Thank you Crystal and tank you CPAP.COM
Benoit

Put an order in for a first-time CPAP machine but after it went through, it turned out that the face mask the site recommended was out of stock, delaying the whole order. But I just used the customer service chat on the site, and they quickly replaced the backorder item with one in stock so my shipment could go out.

The whole process with shelly was smooth and painless. Had a question about a online order status and she took care of it