CPAP.comReviews 1,469

The customer-centric and e-commerce experience with CPAP.com has been incredible. They've answered all my questions either via message, or on occasion via video chat to show me product options and examples. Thanks, Daryl and the CPAP.com team.

I used the chat box to connect to CPAP.com and service rep was Daryl. He was very helpful and took care of my issue right away

I missed the discount code and Daryl was able to apply to a recent order. Also, he helped me with the prescription process. Easy, polite, not issues. Great Work.

Mary B at c pap.com did an excellent service. She was able to figure out the issue.
Great work from a trusted provider.

I contacted CPAP.com on December 22nd to purchase a CPAP device after mine malfunctioned. I Spoke with Mary B. Initially, and Eric on a follow-up call about a half hour later. First, it would not be an overstatement to say that both of these representatives were consummately professional.
Mary B. Provided key and timely information necessary for me to arrive at the best choice of a device. She reviewed all of my account profile information and made necessary updates and corrections, then guided me to the right sources for additional information. I asked far too many questions, but Mary B. Carefully, kindly, and patiently screened each one and treated me with dignity.

My follow-up call to Eric was shorter but critical, and equally, as helpful as he offered to personally shepherd my order to the fulfillment department and confirm a timely shipment, and provide me with all the necessary details.

CPAP.com management should recognize both Mary and Eric for their excellence. Treasure and keep both Mary and Eric through any potentially difficult economic downturn, would be my recommendation.

GB (20 year, business executive and lawyer)

I have used CPAP.com exclusively for my supplies for almost 20 years. Recently, I had some issues with a web order. When I called it turned out that there was a slight legibility issue with my prescription (go figure, right?). Fortunately Mary B. Was on the line and she got me sorted and my stuff shipped out tout de suite. This had become particularly time sensitive as my primary machine had taken a dive at 2300 the previous night. CPAP.com has always provided exemplary customer service and good prices. There may be other places that do this kind of thing, but I have never had a reason to search for them.

Needed to replace CPAP for my dad and Mary got the job done! Highly recommend!

Hope i dont need another cpap agian soon, but if i do will certainly come back to buy from you again!

Thank you!

Great prices and the best service I have ever received amazing professionalism. I have used several other companies and it's difficult to shop online these people are painless wonderful company.

Erica G was very knowledgeable on helping me purchase rio ll nasal pillow mask I was having trouble with my previous mask thank you

If you call CPAP.com customer service and get Crystal M consider yourself lucky. She is awesome and goes above and beyond to make sure your issues are resolved. She's awesome!

Had a few questions and concerns, Daryl did a great job of answering my questions! He seemed to have the information I needed.

"Brandi" was able to look up my CPAP Rx quickly, and after verifying my identify she sent me a copy of the prescription. I needed a copy so I can work with my doctor to get my recalled Philips Respironics DreamStation replacement. She was very pleasant and helpful. I have been a long-time customer of CPAP.com and the service has been exceptional through the years.

I was just diagnosed with OSA. Found cpap.com and they have been great, got me a machine quickly and when the original mask I ordered wasnt comfortable and didnt fit right they were quick to help me return that one and get a new mask sent to me. Definitely making the transition to using a CPAP machine much easier.

One of the most delightful conversations I've had in a long time with a customer service agent. Camyata was simply amazing! Her knowledge of the products, combined with her "more than life" personality are two winning combinations. I'm so glad I called CPAP.com and even more happy I got to deal with Camyata. She is a true asset to the company. She made suggestions and made the purchase of my machine seamless.

Have every CPAP product and excellent customer service! I ordered the wrong item, they were very helpful in doing a refund and helping with new order.