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CPAP.com Reviews Summary
CPAP.com generally enjoys a positive reputation, with customers frequently praising the efficiency and knowledge of their customer service representatives, who provide effective support and guidance throughout the purchasing process. Many reviews highlight the ease of ordering and prompt delivery, contributing to overall customer satisfaction. However, concerns arise regarding service delays, particularly related to repairs and shipping issues, as well as frustrations with automated customer service responses. While the company showcases strong customer-oriented practices, addressing the highlighted service gaps could further enhance their reputation and customer loyalty.
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Today I was ably assisted by Customer Representative Casondra in ordering an auto travel CPAP device.
I found her to be courteous, knowledgable, responsive and professional in every way. Casondra is a valuable human asset of CPAP.com.
Karla at CPAP.com is incredibly helpful. I have a ResMed AirMini and a regular ResMed machine. However, ResMed does not make my N30 mask for the AirMini. I was given fantastic information on how to use my regular machine for travel without the humidifier using a side cover. I never knew of this option. Wonderful service.
Hi Susan, we are very pleased to hear that Karla, was able to provide you with valuable information. Thank you for sharing your experience with us and we hope to hear from you again soon!
Brandy was very helpful in getting my parts order for me. Went over everything and was very polite. Excellent service
Hey Stephen, excellent! Thank you for sharing your experience with us. We hope to hear from you again soon!
Brandy T. Was extremely patient with me and guided me through with what I needed. She truly gave me exceptional service.
Hi Marino, that is wonderful! Thank you for letting us know that you received the service you deserve. Please let us know if there is anything else we can assist you with.
Dasha S did an incredible job of providing great customer service. She was nice and friendly and answered all of my questions.
Hi Drew, thank you for sharing the experience you had with Dasha. We hope to hear from you again soon!
LaToya P went above and beyond great service when she spent extra time with me today to identify the right travel machine for my purposes AND to secure the best price. I rate her service as "INCREDIBLE" because I'm still amazed that she was so pleasant, professional, and informed. She is to be commended for putting the customer first and is yet another reason I remain loyal to CPAP.com.
Hi Tom, thank you for being a loyal customer with our company. We are happy to hear LaToya, managed to provide you with the incredible service you deserve! Please let us know if there is anything else we can assist you with.
Dasha S. Was very friendly and helpful. She listened and responded to my concerns. Much appreciated her knowledge and efficiency correcting my order.
Hey Steven, thank you for sharing the experience you had with Dasha! Please let us know if there is anything else we can assist you with.
After talking with my doctor I decided to purchase this C-Pap as an additional unit. The doctor referred me to CPAP.com. I called CPAP.com and my call was answered by Kyria who then took my order. She talked me through the process and was friendly and efficient throughout the conversation. I have used ResMeds products for about 20 years and I have always been satisfied with the product. This is the first time that I am doing business with CPAP.com and after working with Kyria I feel confident that I made the right choice in both the product and the company.
Hi Marlene, that is wonderful! Thank you for letting us know that Kyria provided you with great service! We hope you enjoy your new machine and please let us know if there is anything else we can assist you with.
I call coap.com great service be sure to thank the guy name Heath great customer service I will order from ya again
Hi Russell, that's awesome! We look forward to hearing from you soon and we'll be sure to thank Heath.
DASHA S. WAS VERY HELPFUL AND VERY EFFICIENT. SHE ADVISED ME THAT IF I PURCHASED A CERTAIN AMOUNT MORE PRODUCT, MY SHIPPING WOULD BE FREE, SO I DID.
Hi Robert, we are pleased to hear Dasha, reminded you of the free shipping limit and provided you with great service! Please let us know if there is anything else we can assist you with.
Dasha S. Was an amazing rep to get on the phone. She was so sweet, and very knowledgable. Unfortunately the product I was interested in won't work with my current system. I appreciated her honesty. Don't lose her as an employee... she's a gem! You could tell she loved her job. Also, she has amazing patience. I so appreciated our conversation today! Thank you!
Hi Sharon, that is wonderful! Thank you for letting us know Dasha, provided you with the level of service you deserve! We will be sure to let her know of your kind words and hope to hear from you again soon.
Dasha S. Was helpful, humorous and finally solved my problem, namely how to get an adapter to let me keep using my expensive backup battery connecting to my supposedly improved expensive CPAP machine without having to buy a whole new battery kit. It wasn't simple, since the battery is 6 years old made before this new machine. She kept at and we finally worked out the solution which required buying a slightly expensive adapter but a lot less than a new battery. Thanks for the personal service!
Hey Thomas, i'm sure Dasha, would say your most welcome! We are happy to hear you don't have to purchase a new battery. Please let us know if there is anything else we can assist you with.
CPAP.com is awesome. I wish I would have started my DME order with them. The prices are affordable for those of us who have to pay huge deductibles before insurance chips in... I was literally gouged by Fairview Edina Southdale. CPAP hires outstanding customer service staff - every time I called I had a professional, understanding person to assist me all the way through to shipping the order. Karla rocks the customer service house! She is so good at her job. Thank you!
Hi Deb, thank you for sharing your wonderful experience with our company! We will continue making our customers and reasonable pricing, our top priority. Please let us know if there is anything else we can assist you with.
I called in with some setting questions and Dasha went above and beyond to not only help me set my Z1 cpap machine but to get me a good set of instructions for the future if I needed to change the setting again.
Hi Daryl, that is great! Thank you for letting us know that Dasha provided you with awesome service!
Was having trouble with signing into my account, Carol helped me navigate and order my CPAP cleaner.
Thank you Carol!
Hey Joseph, i'm certain Carol, would say you're most welcome! We are very sorry about the troubles you experienced with signing into your online account. Thank you for letting us know that Carol, was able to provide you with the great service you deserve! Please let us know if there is anything else we can assist you with.
Called late in the evening and spoke with "Heath". The service I received with EXCELLENT. I was telling a housemate that of all the companies that I deal with on the phone (and there are many), dealing with CPAP.COM is always a pleasure. These folks know their stuff, they don't put you on hold to ask someone else what the answer to you question is. I've yet to have ever ordered some and it not be in stock. There are a lot of big companies (like one beginning with "Ama***") that could take some SERIOUS pointers from CPAP.COM. Thanks again Heath for the great service!
Hi Jack, that is awesome! I'm sure Heath would say you're most welcome. Thank you for taking the time out to share the experience you had and we hope to hear from you again soon!
Words can't do justice to the AMAZING & WONDERFUL experience that I had in dealing with Ms. Carol M.
Ms. Carol went above and beyond in her assistance to me. She was very patient, well informed, cheerful, personable and professional!
CPAP.com is VERY LUCKY & BLESSED to have Ms. Carol as part of their team. She deserves many kudos AND A BIG RAISE.
Ms. Carol U ROCK
Mark T.
Hey Mark, thank you so much for taking time out to let us know that Carol, provided you with amazing service! We will be sure to let her know of your kind words. Please let us know if there is anything else we can assist you with.
They offer great service and explain the process to me. Gave me detail of why my package didn't when throughl.
Hey Kevin, thank you for taking time out to let us know how we are doing! Please let us know if there is anything else we can assist you with.
This company sends email and postal mail ads with one price but then when you try to buy the same day, the price jumps because "we only had a few at that price" or some other reason. I wrote that this bait and switch has happened twice to me. The company responded and made good on the sale price, so I'm changing my review here. If you call and are turned away by the service desk, ask for a supervisor.
Hey Kenneth, thank you so much for letting us know that the sale price you initially received, was honored. We are very sorry for the initial inconvenience. Feel free to reach us anytime at: 1-800-356-5221, or you may e-mail us at: [email protected].
Have a wonderful weekend!
Very pleased with the service provided by Heath. I was able to order my Mask over the phone and update my email address. This is my 4th or 5th order from CPAP.com. Pleased with price and quality and service.
Hi M H., we are pleased to hear about the great service Heath provided. Thank you for being a loyal customer and we look forward to hearing from you again soon!
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Samuel, thank you for letting us know Casondra managed to provide you with the professional, courteous service you needed. We hope you enjoy your new travel machine and please let us know if there is anything else we can assist you with.