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CPAP.com Reviews Summary
CPAP.com generally enjoys a positive reputation, with customers frequently praising the efficiency and knowledge of their customer service representatives, who provide effective support and guidance throughout the purchasing process. Many reviews highlight the ease of ordering and prompt delivery, contributing to overall customer satisfaction. However, concerns arise regarding service delays, particularly related to repairs and shipping issues, as well as frustrations with automated customer service responses. While the company showcases strong customer-oriented practices, addressing the highlighted service gaps could further enhance their reputation and customer loyalty.
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LaToya P. From CPAP.com was super helpful in identifying what I needed to replace some broken mask parts (I had broken them while cleaning them. She was also extremely professional, courteous, and efficient. She offered to merge my accounts (as I had 2 under different emails) and faxed a prescription form to my doctor to make it easier for me to get what I needed. As I am a technical support director, I feel I can recognize good service when I see it. This was great customer service. Andrew
Learned about this company today. I was so fortunate to have Karla M help me. Honestly, Karla did a spectacular job in not only helping me but was very patient and went belond the call of duty explaining all of my options to even include many things I was not aware of. Karla is indeed a great asset to cpap.com and the management should be aware of her exceptional customer service. Thank you so much.
Hi Brian,
Thank you for letting us know Karla, provided you with the exceptional service you deserve! We will share your kind words with Karla and we hope to hear from you again soon.
Best customer service ever! Dasha was courteous and very much concerns that I get the right product I need. Her knowledge was tremendous and very fast! I WILL do business here again. Thank y'all soooo much!
Hi Ronnie,
You're most welcome! Thank you for sharing the experience you had with Dasha. We look forward to hearing from you again soon!
Heath was very helpful getting my order set up and answering my questions. I don't know what I don't know, Heath gave me some additional information about the machine I was looking at purchasing. Heath also helped out with modifications to my order that I forgot to add on when I was placing my order.
Hi Douglas, that is terrific! Thank you for letting us know Heath, provided you with great service. Please let us know if there is anything else we can assist you with.
I had several questions about a nasal pillow mask with headgear. I spoke with Brandy in customer service and she reviewed everything with me and answered all of my questions. She provided me with reassurance as she put my mind at ease as I had some anxieties. Brandy was patient, professional and really knew the product. It was a pleasure working with her. Thank you Brandy... Karen W
Hi Karen,
We are certain Brandy, would say you're most welcome! Thank you for taking time out to share your experience with us. Please let us know if there is anything else we can assist you with.
I was totally blown away by the Service i received n the price i paid for 5 six ft. Hoses! I would of paid alot more w/ my provider! Kais.! Seriously! Great service! Prices too! The order Agent; Paul deserves to be acknowledged n recognized for his Professionalism! Thank you a hundred times!
Hi Juan, Oh wow, that's awesome! We do our best to provide our products at the lowest possible price, while providing quality service. Thank you for sharing your experience with us! We hope to hear from you again soon.
I did phone customer service for years and Kyria treated me the way I treated my customers. Kyria walked me thru quite a few steps to get my dream machine to have the correct settings. Thank you again.
Hey Dee,
That is terrific! Thank you for letting us know that Kyria, provided you with the level of service you deserve! Please let us know if there is anything else we can assist you with.
Great job by Kyria Thanks, took the time to correct my problem and offered suggestions and tips. If you need help, she is the one to speak to.
Hi Lee, we are glad to hear that Kyria, managed to resolve your concerns. Please let us know if there is anything else we can assist you with.
I was not sure which hose to order for my cpap machine and Dasha S. Was very patient and gave me so much information. She was wonderful! She answered all of my questions and stayed on the phone with me for a long time. The heated hose for my cpap machine arrived today and I am looking forward to using my machine again tonight.
Hi Elizabeth,
Thank you for sharing the excellent experience you had with Dasha! We are glad to hear you have received your hose and please let us know if there is anything further we can assist you with.
I just finished talking to Heath who provided incredible customer service. When I discovered that I had ordered the incorrect machine, I could not have asked for a more professional and accommodating response. Thank you Heath. I would hire you in a minute.
Hi Julianne, that is wonderful! Thank you for sharing the incredible experience you had with Heath. Please let us know if there is anything else we can assist you with.
Kyria did an excellent job of taking my order. She was very pleasant and helpful in getting the order to two different locations. The price was very reasonable and free shipping. Thank You Kyria
Hey Harry,
Thank you so much for letting us know Kyria, provided you with excellent service! Please let us know if there is anything further we can assist you with.
Heath did an excellent job of walking me through the order process and answering my questions.
He asked questions and based on my responses gave his recommendations for machines and masks.
Overall, a very positive experience
Hey John, we are glad to hear that Heath, provided you with a positive experience. Please let us know if there is anything else we can assist you with.
Dasha S delivered one of the best customer service I've received to date. She listened. She smiled. She laughed. And she took her time to help me trouble shoot my issue. She then helped me search for the best full face mask that I may like. Helped me get it faster, and then she found I was eligible for a discount. I can tell she enjoys helping people. She will go far in this world. Thank you Dasha!
Hi Virginia,
That is terrific! Thank you for letting us know Dasha, provided you with the level of service you deserve! However, the 2-star rating, indicates further assistance may be required. Please let us know what else we can help you with to further improve your experience with our company.
We hope to hear from you soon!
Treonna walked me through regular and portable CPAP options including batteries. She knew pros/cons of different options, and recommended these accordingly. I even got some good advise on mask options. Greatly appreciated!
Hi David, thank you for letting us know Treonna, managed to provide you with great service and recommendations! Please let us know if there is anything else we can assist you with.
CPAP.com had a promotion and I got the right deal to replace my CPAP machine. Bianca was knowledgeable, helpful and friendly as I asked lots of questions. The bottom line is that for obtaining this type of equipment, I would recommend CPAP.com to anyone. Thanks!
Hey Jeff, thank you for the recommendation. Thanks for sharing your experience with us! We'll be sure to share your kinds words with Bianca. Please let us know if there is anything else we can assist you with.
Bianca O Was professional and answered all of my questions. Great customer service. Cpap.com make it easy to buy and replace pieces. Thank you
Hey Kathleen, thank you for sharing your experience with our company! We are glad to hear Bianca, provided you with the needed service. Please let us know if there is anything else we can assist you with.
LaToya was fantastic helping me get my prescription sent and my order processed today. Every time I have used CPAP.com, they have been polite, helpful and their deliveries are prompt. I really appreciate having them as a reliable resource. Many thanks!
Hi Pam,
You're most welcome! Thank you for being a valued customer and taking time out to share your experience with our company. We hope to hear from you again soon!
This is my first experience with CPAP.com. My heated humidifier on my CPAP machine has not been heating lately, so I came to CPAP.com to see what a new unit might cost, etc. Then the CHAT HELP screen popped up, so I decided to give it a try. While we didn't solve my problem, Zachary Hodge went way over and above trying to help me figure out what the problem was... we spent over an hour troubleshooting different ideas. Zachary was patient and resourceful, trying different ways to diagnose my machine's problem. I could not have asked for better customer service... even though I've never been an actual customer. You can bet this company will get my business in the future based on this experience. Thanks again, Zachary!
Hi M J., we are certain Zachary, would say you're most welcome! We are sorry that your issue wasn't resolved, but extremely proud of Zach for providing you with awesome troubleshooting assistance. Please let us know if there is anything else we can assist you with.
When I called customer service answered I was ready to walk away with just a refund, but when your agent "Health" answered, he was able to LISTEN to my issue, and was able to quickly recommend a working solution. I felt very satisfied and will definitely do business with CPAP.com again.
PS. Your website also looks great and easy to use.
Hi Jorge,
We are very happy to hear that Heath, managed to provide you with a solution to your issue. Thanks for the website compliment and we hope to hear from you again soon!
FIrst time i used cpap.com and Dasha made the experience fun and simple. She covered thank you so much Dasha,
Hi Kim, we are certain Dasha, would say you're welcome! Thank you for sharing your experience with us and we hope to hear from you again soon.
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Hi Andrew,
That is wonderful! Thank you for taking time out to share the experience you had with LaToya. We will be sure to share your kind words with her. Please let us know if there is anything else we can assist you with.