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CPAP.com Reviews Summary
CPAP.com generally enjoys a positive reputation, with customers frequently praising the efficiency and knowledge of their customer service representatives, who provide effective support and guidance throughout the purchasing process. Many reviews highlight the ease of ordering and prompt delivery, contributing to overall customer satisfaction. However, concerns arise regarding service delays, particularly related to repairs and shipping issues, as well as frustrations with automated customer service responses. While the company showcases strong customer-oriented practices, addressing the highlighted service gaps could further enhance their reputation and customer loyalty.
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You just can't ask for better customer service. I've been using cpap.com for many years and they have never disappointed me. Dasha S. Handled my inquiry with great skill and speed!
Heath R. Is an asset to CPAP.com. He professionally and quickly helped me out with my problem with a mask. I really appreciated his assistance. Thanks, Heath!
Hey Bridget, thank you for letting us know Heath, managed to provide you with the service you deserve! We'll be sure to share your kind words with Heath and please let us know if there is anything else we can assist you with.
I would like to thank Ashley and Carol for their attention to the shipping issue related to my order
Both were very helpful in ensuring a replacement was sent, this has since been delivered & received
Much appreciated
Hi Wesley,
We are very glad to hear you received the assistance you needed. We're sorry for the initial mishap and hope to hear from you again soon!
Ordered a cpap machine and mask, selected the international 3-10 business days shipping option. When I followed up via email, was told by to expect shipping to be anywhere from 6-20 days! It is now past 10 business days and nothing has arrived. Very disappointing!
Very good experience. Representative was very helpful. Explained everything in simple and understandable terms.
Hi Durrall,
That is wonderful! Thank you for sharing your experience with us. Please let us know if there is anything else we can assist you with.
I needed to return some cpap supplies I ordered. My service rep ( Chad B) was extremely helpful and knowledgeable on making the return process a very positive experience. The phone call was pleasant and stress free. Your company should consider allowing the employees to work at home permanently. From a business stand point, look at the overhead savings...
Hi James, thank you for sharing the experience you had with Chad! Working at home permanently, sounds really great, we'll have to look into that! Thank you for your feedback and we hope to hear from you again soon.
CPAP.com and LaToya P I just missed the deadline to use a coupon for my CPAP supply order. LaToya was able to give me a code for another discount which got me out of deep trouble with my wife for missing the first one. Great job LaToya Thanks!
Hey Stanley, we are glad to hear LaToya, saved you from trouble with your wife! We are always happy to offer our customers any discount available. Thank you for sharing your experience with us and we hope to hear from you again soon!
CPAP.com and LaToya the chat agent have sold me on online ordering for Sleep Products. Faster answers, more knowledgeable and excellent advice. Also much less expensive than getting through insurance.
Just emailed my prescription for fulfillment. 2 hours - beat that Brick and Mortar. Hope to follow up with product review soon.
Hi Michael,
We are glad to hear you had such a great experience with LaToya and our company. We look forward to hearing from you again soon!
Dasha S was a pleasure to work with. I have never ordered a CPAP machine or supplies before and I had no idea what I was doing or what I needed exactly? Dasha S explained to me what machines were available and what was most popular with other users of CPAP machines. The she explained to me the differences in masks. Dasha A made my entire buying experience very easy and painless. She was even able to get me a discount code on my purchase. I can't wait to get my CPAP machine and start sleeping better. Thank you!
Hey Scott,
You are most welcome. We are glad to hear Dasha, provided you with the level of service you deserve! We hope you enjoy your new machine and please let us know if there is anything else we can assist you with.
Agnes ( 4/13/20 approximately 7:15 Mountain Time) Was absolutely wonderful in walking me through the complexities of my order. She was patient, extremely knowledgeable, friendly and professional! Can not thank her enough for her help this evening!
Hi Ernest,
Thank you so much for taking time out to share the experience you had with Agnes! We will be sure to share your kind remarks with her and please let us know if there is anything else we can assist you with.
I found that Dasha was extremely helpful and had the most pleasant demeanor! She makes talking to a customer service person not to be a chore. I would hope that CPAP.com would recognize what an asset she is and have others follow her example. She is real and made me feel that I was worthwhile and important. No fakey stuff with her. I appreciate her very much and after dealing with her I will not be price shopping anywhere else for what I need as Dasha is a rare find. Thanks Dasha, Dave Derting, Ephrata Wa.
Hey Dave,
Wow! Thank you for letting us know Dasha, provided you with the high level of service you deserve! We are grateful, she is a part of our team. We will share your kind words with Dasha and please let us know if there is anything else we can assist you with.
Dasha S. Was a huge help talking me through the Rx file uploading process and processing my order. CPAP.com always has the supplies I need to keep my ResMed BiPap equipment in good working order. Great prices and fast shipping, this saves me a trip to my not-so-local, high-priced medical supply company. I will be ordering again. Many thanks to Dasha S.
Hi Robin,
We are glad to hear Dasha, provided you with the assistance you needed. We will be sure to thank Dasha and please let us know if there is anything else we can assist you with.
I was leery about going online and purchasing from a company I did not know about. I checked them out with BBB. Dasha was very helpful. She was knowledgeable about sanitizers. She understood the issues I had with my Cpap. She helped me order. I received my lumin within 2 days! I was very surprised. She was a very pleasant young lady to talk with on the telephone. One thing is on backorder but I am confident it will come later.
Hi Sarah, thank you for letting us know Dasha, provided you with great service! We hope you're enjoying your Lumin and please let us know if there is anything else we can assist you with.
I worked with Latoya today on adjusting my ResMed air mini. I have used the AirMini several times and am very happy to have it even if I am only traveling away from the house for one night. My issue was the AirMini and my regular CPAP machine were not on the same settings, so when I went away from my regular unit it took me a long time to fall asleep because the ramp up pressure was different.
Latoya P walked me through going back and getting to the Clinical Menu on my AirMini app after several failed attempts of my own to navigate. She was kind, patient and made me feel good about my lack of knowledge while patiently walking me through the steps several times.
I hope when you call you get Latoya P or someone just like her, this is what customer services is SUPPOSED to be like!
Signed - a very happy customer.
Jeff C
Hi Jeff, we are pleased to hear that LaToya, managed to provide you with the level of service you deserve! Please let us know if there is anything else we can assist you with.
Steven D. Did a wonderful job of making sure I had the right replacement parts for what I needed. He was patient and pleasant with all my questions. I know he was working remotely during this time. Thank you again for all your help.
Hi Leanne, thank you for letting us know Steven, provided you with wonderful service! Please let us know if there is anything else we can assist you with.
CPAP.com has their customer service representatives working remotely due to the current Covid19 situation (As is just about every other company around the U.S.), and I had a need to call customer service to ask some questions and clarify some information about a product. I was fortunate enough to speak to a very helpful and incredibly nice young lady named Dasha. Her assistance with my questions and her friendly personality were both greatly appreciated. Dasha is an excellent representative for CPAP.com and deserves a pat on the back for doing a great job.
Hi Jim, that is terrific! We will be sure to let Dasha, know of your kind words. Thank you for taking time out to share your experience with us. Please let us know if there is anything else we can assist you with.
Dasha S. Was great! She remained on the phone while I resent my prescription and confirmed that it was received. She was very nice and answered all my questions.
Hey Fernando,
That is wonderful! We apologize for the delayed response, but, thank you for sharing your experience with us. Please let us know if there is anything else we can help you with.
I'm a new customer to CPAP.com and have been totally impressed with all aspects of your company! I've had a bit of time getting the correct fitting mask and your insurance policy and customer service representatives have been absolutely awesome! Don't recall the others I've spoken with in the past but all have been great and today Dasha helped me with what I believe will be a switch to the perfect mask for me!
Hi Ken, my apologies for the delayed response. We are very happy to hear that Dasha, managed to provide you with awesome service. Please let us know if there is anything else we can assist you with.
My phone conversation today, with DASHA of Cpap.com, was just phenomenal! She was so pleasant, helpful, patient, kind and incredibly knowledgeable about problem issues/solutions for Cpap users! I thought for sure she was a "user" herself. But, no, she just knows a lot because she helps a lot of folks, in her family, as well as in her job! And she took so much of her time to explain the issues, and to encourage my continued use of the cpap machine! CPAP.COM should be grateful they have such a great customer service representative in their company! Thank you, DASH! You made my DAY!
Hi Bernie, that is wonderful! We are very grateful and proud to have Dasha be a part of our team! Thank you for sharing your excellent experience with us and we'll be sure to let Dasha, know of your kind words. We hope to hear from you again soon!
I live-chatted today with La Toya P who was terrific, then gathered some information and placed an order on the phone with Agnes L. I could not be happier with the help both gave me. They were pleasant, very knowledgeable and helpful. Agnes walked me through retrieving settings from my old machine so the new one can be set up as I like. Both people were perfect.
Hey Evan, thank you for letting us know that both LaToya and Agnes, managed to provide you with the terrific service you deserve! Please let us know if there is anything else we can assist you with.
I called and spoke with Anita about replacement gaskets for my new full face mask. She was extremely knowledgeable on the products and promptly answered all my questions. She asked how my new mask was working out and I said that I was still making adjustments to correct for whistling. She asked if my cpap had been changed from nasal mask to full mask. I said no, to which she promptly walked me through re-programing my cpap to the correct setting. Who knew the cpap had settings for the specific mask? I was extremely impressed with Anita's knowledge, helpful professional attitude and foresight to inquire about my cpap.
Hi Ken,
That is wonderful! We will be sure to let Anita, know of your remarks about the impressive service she provided you with. Please let us know if there is anything else we can assist you with.
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Hi Lewis, thank you for the kind words and being a valued customer! Please let us know if there is anything else we can assist you with.