On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
CozyWinters Reviews Summary
CozyWinters has a rating of 4.5 stars from 2,065 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CozyWinters most frequently mention customer service, great product and cold feet. CozyWinters ranks 1st among Jackets sites.
Instant Feedback
We monitor reviews for authenticity
Good price and excellent, quick service.
Easy, very helpful and informative.
It was good except I needed to edit the shopping cart and that option wasn't available without clicking back until I was back to the first screen.
All good. Little confusing where the free shipping came in. But saw it
Easy to order and comes in a timely manner.
Straight forward process!
Easy and excellent
Easy to order and install. Quick shipping. Good price.
Did not arrive until Dec. 27th, it was a Christmas gift.
This is my 1st purchase ever w/ Cozy Winters. I will appreciate the 15% discount offered to off set the cost of the freight shipping charges. Otherwise, I love this product.
Order arrived in a timely fashion and was exactly what I ordered. Product appears sturdy and well-made.
Overall the products and shipping are good. I have no idea why they shipped separately and so far apart and with two different shipping companies. Odd. The rug heat is not bad. It's the seven foot runner but honestly does not produce much heat. If I stand on in it in bare feet for a few minutes I will feel the warmth but for over $200 I think I expected a little more.
*****
I did not receive the color (grey) that I ordered!
Never received free shipping as advertised on website for orders over $75.00. My order was over $75.00 but still had to pay for shipping. No option for free shipping like other websites. Would have given 5 stars if free shipping was honored like on the website.
I received my order, and found it was short an item. I sent a message and a photo to them, and they immediately shipped the missing piece - overnight!
I'm *very* impressed, and they are now my first stop for this sort of product.
Fast easy, good suggestion on accesories
Thank you, great product
Page indicated my purchase was "Eligible for our FREE Shipping Offer." but I was charged $18.89 when checkout was complete. I did not see any place to check for "free Shipping" or any code to enter to obtain free shipping. Please fix this, and I will be happy to revise my review.
Didn't get free shipping even though I spent required amount before taxes, no overview of what you purchase. Overall a bad site layout.
Dear Nathan, We are very sorry your shopping experience was less than perfect. If you qualified for our Free Shipping offer, then there would have been more than one shipping option during the checkout. One of those options would be Free Shipping. If your completed order had a balance for the shipping fees, then you may have missed selecting that option. Since you did not include your order number we have no way to find your order, so please call or email us and we can credit you for the shipping fees as long as the product you purchased qualifies for that option. Thank you for your order and your comments. We value your feedback, and I'm sure we can remedy this for you once we hear from you.
From the business
Write a Review if you had a good experience with CozyWinters and want to share with others. If you didn't, then write to the CEO at [email protected], so he can address your concerns.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Andrew, We are very sorry your shopping experience was less than perfect. If you qualified for our Free Shipping offer, then there would have been more than one shipping option during the checkout. One of those options would be Free Shipping. If your completed order had a balance for the shipping fees, then you may have missed selecting that option. Since you did not include your order number we have no way to find your order, so please call or email us and we can credit you for the shipping fees as long as the product you purchased qualifies for that option. Thank you for your order and your comments. We value your feedback, and I'm sure we can remedy this for you once we hear from you.