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CozyWinters Reviews Summary
CozyWinters has a rating of 4.5 stars from 2,065 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CozyWinters most frequently mention customer service, great product and cold feet. CozyWinters ranks 1st among Jackets sites.
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Sending back. They are not as warm as stated and way too large and bulky.
Product was as expected thank you.
Excellent product
Found your product via Google. Shopping was nice and easy. Thanks.
Ordering was quick and convenient. Received the item in a short amount of time. Would order again.
I was not happy with the quality of the heated body shirt and the spare battery is not a duplicate of the original.
Good
Easy to find what I wanted, so I could reorder item I got from you last year.
Found what I wanted. Easy to order. Received order on schedule. Product is as good as it seemed it would be from the advertisement.
I ordered an item on June 10,2015 and was charged but never received the item. Eventually ( after 1 month) the item was was received, after I told them I did not want it. After many phone calls and reassurance that I would be refunded, still no money back, and its now 8/12. I would never recommend purchasing anything from this company.
You'll notice in their shipping that they attempt to "lawyer" themselves out of ever actually meeting any sort of deadline. You will be in the dark about your order until you finally call them - because, of course the online order lookup doesn't work - to be put on hold for several minutes then directed to a voicemail box automatically.
They will sit on your order for days (business days mind you) and ship it at their leisure.
Place is a joke.
MY WIFE PURCHASED MENS ELECTRIC GLOVES FOR ME AND THEY WORKED ONE DAY. I GOT AN RMA NUMBER AND PACKED GLOVES BATTERIES AND CHARGER IN ORIGINAL BOXES AND SENT IT BACK. THEY CALLED AND SAID I ONLY RETURNED THE GLOVES WITH NO BATTERY OR CHARGER. I SAID THAT I HAD SENT EVERYTHING. THEY SAID THEY WOULD RETURN 100 FOR THE GLOVES ONLY. IT WS TO GO ON THE CREDIT CARD OR SEND US A CHECK. NEVER GOT ANYTHING. DON'T DEAL WITH THIS COMPANY. I GUESS THE BETTER BUSINESS BUREAU NEEDS TO CHECK.
I ordered two heated seat covers before Christmas because it said prominently they had automatic shutoff and that is what I was specifically looking for. I received them and they did not shut off -- they stay on until your car battery is drained. I called for an explanation and was told that there is auto shut off if the seats overheat... really? If they malfunction they will shut off? That's a feature? That's not what you would expect to hear. I returned the seats and now in March, I finally received my refund almost 2 months later. I did not get what I wanted and had to wait a long time for a refund.
I have PAD, ordered 2 sets of heated gloves, within 30 days the right glove of one set quit working. After finally getting an RMA I sent the gloves back, after 35 days I received the pair back. They worked for approx. 40 hours of total use and the right glove quit again, they are now out of warranty and they offer no repair? They offered a 10% disc. On a new pair--NO WAY--These are the most expensive gloves I could never use
I purchased a snow roof rake and a 5ft extension pole from Cozy Winters and the extension does not fit. When I tried to get a refund they gave me the runaround. How many other people have gone through this is probably a lot. Stay away from this company because they are dishonest.
Bought a set of "Venture" heated gloves which arrived in a package that had been opened and gloves had apparently been worn? Gloves did not work and were returned to find out their refund takes 30 days? It took them 10 minutes to charge my credit card for the purchase and it takes a month to be refunded for defective, used product... customer service was useless! Stay away from cozy winter!
I purchased a heated fleese jacket and it did not work. It would not heat up even with new batteries. It took over two weeks to get and I had to send it back for an (evaluation). Tried to reach customer service and got nowhere. I am very disappointed with their service. I am asking for a refund now. Waiting to hear back nobody returns my phone messages.
Hey BigJoe T. We'd love to help you... but you didn't leave your order number and we can't find your order under Joe T, Joseph T, etc. We searched orders and emails and phone logs. I spoke to everyone in our customer service department and no one recalls this situation. Not sure when you tried to contact us, as there are plenty of us here to help customers with any issue, but we do have office hours of M-F, 8am to 5pm MST. We always return our phone calls and email's so that is strange that you say no one returned your messages. Please call us at 800-340-1528 or email us from the website at http://cozywinters.com, so we can help you. We've been doing this for 13 winters and never want an unhappy customer. We look forward to hearing from you soon, so we can resolve your situation.
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Write a Review if you had a good experience with CozyWinters and want to share with others. If you didn't, then write to the CEO at [email protected], so he can address your concerns.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lynn, The Manufacturer who makes the heated seat cushion that you ordered, sent incorrect information on that product. It was discovered that the product did not have a timed shut-off feature and that information was promptly removed. You asked to return the product and we promptly issued you a returns authorization. Your return was received and a refund was issued within 9 business days of receiving your return. Your credit card declined the refund and we issued you a check, which was mailed to you the following day. Please be honest about your timeline.