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CozyWinters

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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CozyWinters Reviews Summary

CozyWinters has a rating of 4.5 stars from 2,065 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CozyWinters most frequently mention customer service, great product and cold feet. CozyWinters ranks 1st among Jackets sites.

service
17
value
17
shipping
19
quality
17
This company responds to reviews on average within 0 days

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6,833 reviews

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stephen l.
1 review
0 helpful votes
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Fantastic
December 2, 2015

Fantastic

Date of experience: December 1, 2015
GARY L.
1 review
0 helpful votes
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The items functions well for a while, but several broke throughout the day. I won't order this same product again.

Date of experience: December 1, 2015
David W.
8 reviews
0 helpful votes
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Good
December 1, 2015

Good

Date of experience: December 1, 2015
Robyn C.
1 review
0 helpful votes
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Excellent purchase, very happy with the prompt service and product quality.

Date of experience: December 1, 2015
Barbara J.
3 reviews
0 helpful votes
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Very easy to find what u want and easy to order
December 1, 2015

Very easy to find what u want and easy to order.

Date of experience: December 1, 2015
Mike H.
1 review
0 helpful votes
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Product looks as advertised
December 1, 2015

Product looks as advertised. Just need snow now!

Date of experience: November 30, 2015
MaryAnn M.
1 review
0 helpful votes
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The packaging was entirely oversized
December 1, 2015

The packaging was entirely oversized. It would have been fine to put my mini sized products in a padded envelope. Perhaps attention to issues like that would be environmentally considerate and inspire more shoppers to support your company. I do appreciate the quick service.

Date of experience: November 30, 2015
Robert B.
1 review
0 helpful votes
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...
December 1, 2015

Date of experience: November 30, 2015
New Jersey
4 reviews
17 helpful votes
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I placed an order with this company. The product was too small and i returned it within a few days, clean and undamaged. I emailed repeatedly and finally got confirmation that it was received and i would be credited in the next credit card cycle. When i finally got my credit card bill a month later there was no credit. I contacted the company about this and they told me that their inspector determined that it was soiled with anti-perspirant and that they reject the return.
They even claimed to have taken photos of the jacket i returned. The jacket in question was too small to even get over my dad's belly, let alone on him, and he doesn't wear deodorant.
They informed me that they shipped it back to me. They never informed me that they rejected a return and simply shipped back to me.
I have never seen a company so customer-unfreindly! They get a 0/10 in my book!

Date of experience: November 30, 2015
Diane F.
1 review
0 helpful votes
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Easy to use website; very detailed amount of information on product. If it turns out as advertised, I'd be happy to buy again if I need to and to recommend to others.

Date of experience: November 30, 2015
Patricia M.
1 review
0 helpful votes
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You had exactly what I needed and buying it was quick and easy!

Date of experience: November 30, 2015
Pat B.
1 review
0 helpful votes
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Free shipping would be nice
November 30, 2015

Free shipping would be nice.

Date of experience: November 30, 2015
Scott O.
1 review
0 helpful votes
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I haven't received the product
November 30, 2015

I haven't received the product. Depending on how long it takes for it to ship, as well as if the product is what is needed will determine if I would shop here again.

Date of experience: November 30, 2015
Robin T.
3 reviews
0 helpful votes
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Great business
November 30, 2015

Great business

Date of experience: November 30, 2015
Karla H.
1 review
0 helpful votes
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Good company
November 30, 2015

Good company.

Date of experience: November 30, 2015
Joseph M.
1 review
0 helpful votes
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I enjoyed shopping here at Cozy Winters because I not only found exactly what I was looking for but the price was very reasonable.

Date of experience: November 30, 2015
Blaine F.
1 review
0 helpful votes
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What a great experience, Rosie is whom I delt with after not receiving a tracking # she was so profetional polite, and her follow up was perfect. The products we purchased arrived and we are very pleased.what a great company to deal with. We have ordered before and have recommended you to friends and family.

Date of experience: November 29, 2015
Nina C.
1 review
0 helpful votes
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No comments
November 29, 2015

No comments

Date of experience: November 29, 2015
Lisa S.
1 review
0 helpful votes
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Love your products!
November 29, 2015

Love your products!

Date of experience: November 29, 2015
mdericcsson W.
1 review
0 helpful votes
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The 5'x8' under-carpet rug/heater we received works very well, just the right temperature.

Date of experience: November 29, 2015

From the business

Write a Review if you had a good experience with CozyWinters and want to share with others. If you didn't, then write to the CEO at [email protected], so he can address your concerns.


cozywinters.com
Santa Fe, NM, United States