Covers & All USAReviews 26,089

Hello Steven. Thank you for reviewing your Coversandall purchase. We are glad that our covers met your expectations.

The product page allows you to select the placement of the zipper. For the rectangle cover you have selected 'Wrap Around Length'. The measurements for this cover are:

1. Length 19"
2. Width 44"

Thus, the zipper has been applied on the 19" side which you have marked as length.

If you have additional comments or questions, please feel welcome to write to us at [email protected].

Hello Edesa. We are sorry to learn that your custom dog crate cover does not fit as desired.

We passionately handcraft hundreds of custom covers each day, closely following the measurements and instructions you provide. Admittedly sometimes we make a mistake; however, we are firmly committed to making it right when given the opportunity and once the error is established.

Per our records our Quality team responded to your email on 14 August requesting pictures showing the incorrect size using a tape measure. With size complaints, this is required not only to establish the error but also to ensure that any replacement being sent does not have the same problem. Regrettably, we have not received a response to our email yet. Kindly write back with the requested information so that your concern can be reviewed and addressed without further delay.

Hello Matthew. Thank you for the high rating despite the issue with one of your covers.

Please accept our sincere apologies for the error. We passionately handcraft hundreds of covers each day and admittedly, sometimes we make a mistake. However, we are firmly committed to making it right when given the opportunity.

Per your last conversation with our Quality team, we have issued a replacement for the incorrect cover which we see was delivered on 23 August. We trust everything is in order now.

Thank you for your patience and understanding while we worked to resolve this for you.

Hello Stephen. Please accept our apologies if your custom cover does not fit exactly as desired.

We passionately handcraft each cover by diligently following the measurements and instructions you provide. Admittedly, sometimes we make a mistake; we are firmly committed to making it right when given the opportunity.

You can view the final agreed dimensions in your Coversandall account. Kindly compare the agreed size with the cover you have received. If you find a discrepancy, please take a picture of the product showing the incorrect measurement using a tape measure and email us at [email protected]. Our Quality team will gladly look into this and assist you with an appropriate resolution.

Hello Eric. We are sorry if you've had trouble with the delivery of your order.

Per your order confirmation email, the postal code entered while placing the order was 98982. Your order was dispatched to this address on 3 August. Upon receiving the corrected code from you on 5 August, we immediately emailed our account manager at FedEx. With packages that are already in transit, a reroute is not guaranteed due to the shipping carrier's operational constraints.

However, per the tracking page, it was delivered successfully on 9 August. Note that the promised delivery date on your order was 10 August.

We trust that you are happy with your custom cover. If you have additional comments or questions, please feel welcome to write to us at [email protected].

Hello Anthony. We aim to build long-term relationships by providing high quality products & superior customer service. Please accept our apologies if our service has not met your expectations.

The material you have selected is indeed Tarp Max - Brown.

Regrettably, the first email from your registered email address that we are able to locate was on 18 August. We understand your concern is that you were provided grommets in the corners only whereas you were expecting them to be placed every 6 inches.

Per your order confirmation email, the only instruction on your order is "grommet only". There is no note requesting specific grommet placement, so per our default process grommets were applied in the four corners.

Nevertheless, we have escalated your concern to our Quality team who will investigate it thoroughly and revert with a resolution. Meanwhile if you have additional comments or questions, please ensure you direct all communication to [email protected] with your order number in the subject line.