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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,062
shipping
342
quality
21,525
This company responds to reviews on average within 0 days

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51,451 reviews

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Puerto Rico
1 review
0 helpful votes
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Great product
January 17, 2025

The ordering process was easy. The material is better than expected. The fit it perfect.

Date of experience: January 7, 2025
Veeni M. — Covers & All USA Rep
over a year old

Thank you, Scott, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our products & services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Virginia
1 review
0 helpful votes
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Very thorough
January 17, 2025

They are very helpful with ensuring you get the correct sizing. Everything fit and we are very pleased.

Date of experience: January 2, 2025
Colorado
1 review
0 helpful votes
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Email issues
January 17, 2025

Due to some email issues it did take almost3 months to receive my order after placing it. The products are great and am very happy with them.

Date of experience: January 6, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Timothy! Thank you for your feedback. We sincerely apologize for the delay caused by email issues. We’re glad to hear that you’re happy with the products and that they met your expectations. Your satisfaction is very important to us, and we appreciate your patience throughout the process. Should you need any assistance in the future, please don’t hesitate to reach out.

Texas
1 review
0 helpful votes
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Pride in their work
January 17, 2025

Great website that make it easy to customize my covers. Thanks.

Date of experience: March 2, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Rick! Thank you for sharing your experience with us! We’re thrilled to hear that our website made customizing your covers easy. We strive to make the process as simple and enjoyable as possible, and we're so glad you found it user-friendly. If you need any further assistance or have more custom cover needs, feel free to reach out—we’re here to help!

Texas
1 review
0 helpful votes
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Great quality!
January 17, 2025

Super easy to order and great quality. Exactly what we needed to protect our large equipment.

Date of experience: January 6, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Kelly! Thank you for your kind words! We’re thrilled to hear that you found the ordering process easy and that the quality of your product met your expectations. Knowing it’s exactly what you needed to protect your large equipment makes our day! If you need any further assistance or have additional equipment to cover, please don’t hesitate to reach out. We’re always here to help.

Idaho
1 review
0 helpful votes
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Nice experience
January 17, 2025

Easy to follow instructions for custom covers. Quality is way above what I had thought. I have other pieces to order covers for now. I highly recommend C & A!

Date of experience: January 6, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Della! Thank you for your kind words and recommendation! We’re delighted to hear that you had a great experience with our custom cover instructions and that the quality exceeded your expectations. We’re excited to assist you with covers for your other pieces and ensure they meet the same high standards. Please feel free to reach out whenever you’re ready—we’re here to help!

Arizona
1 review
0 helpful votes
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The new cover that was shipped doses not have the same amount of vents as the original. The original cover has three vents and one zipper. The new cover has only one vent and one zipper. The height of the cover was made wrong. It is 2 inches too long.

Date of experience: January 6, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Charles! Thank you for bringing this to our attention, and we apologize for the discrepancies with your replacement spa cover. We understand the importance of having the precise order. We’d like to resolve this issue as quickly as possible. Could you please reach out to us with your order details so we can investigate the issue and provide the appropriate solution? We’re committed to ensuring you receive the correct cover that meets your specifications. We look forward to hearing from you and working to make this right.

Virginia
1 review
0 helpful votes
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Great Product
January 17, 2025

From start to finish the cover was perfect. The ordering process was easy. Shipping was quick and the canvas was custom fit. Great Job.

Date of experience: January 6, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Sean! Thank you for your feedback! We’re thrilled to hear that everything from the ordering process to the custom fit of the canvas was perfect for you. We’re also glad that the quick shipping met your expectations. Your satisfaction is our top priority, and we truly appreciate your kind words. If you have any other needs or questions in the future, please don’t hesitate to reach out—we’re here to help!

Colorado
1 review
0 helpful votes
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Fits great
January 17, 2025

Solid cover, and fits well. It is a little difficult to use the tightner on the corners.

Date of experience: January 6, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Paige! Thank you for sharing your experience with us! We’re glad to hear that the cover fits well and is solid in quality. We also appreciate your feedback about the tightener on the corners. If you have any trouble or need assistance with adjusting the tighteners, please feel free to reach out. We’d be happy to offer suggestions to make it easier for you to use. Your satisfaction is very important to us, and we’re here to help in any way we can!

Texas
3 reviews
8 helpful votes
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Measure the existing cushion not the seat.
January 17, 2025
Updated review

Not very difficult to order. Just put in measurements and done.

Date of experience: January 6, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Cynthia! Thank you for sharing your experience! We’re glad you found the ordering process straightforward and easy. Taking the time to measure the existing cushion is definitely the best way to ensure a perfect fit, and we’re happy that it worked well for you. If you have any future needs or questions, don’t hesitate to reach out. We’re here to make the process simple and seamless every time!


Site somewhat difficult to order
January 1, 2025
Previous review

Site somewhat difficult to order.

Date of experience: December 22, 2024
Illinois
1 review
0 helpful votes
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Met expectations
January 17, 2025

Ordering was straightforward. Material was acceptable. Shipping time reasonable.

Date of experience: January 6, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Katie! Thank you for your feedback. We're thrilled to know you are satisfied with the ordering process, material quality, and turnaround time. As you’re happy with everything, we’d greatly appreciate it if you could update your rating to 5 stars. Should you have any questions or need further assistance, feel free to reach out anytime!

Florida
1 review
0 helpful votes
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Great company to work with.
January 17, 2025

Covers & All is very thorough in getting as much information as possible to create a beautiful product. I spoke with at least 3 people after placing my order because they wanted to be sure everything was right.

Date of experience: January 6, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Cindy! Thank you so much for your glowing review! We're delighted to hear that you had a great experience working with us. Ensuring we gather all the necessary information to create a beautiful and precise product is a top priority for us, and we’re thrilled that this effort made a positive impact on your order process. We appreciate your patience and collaboration as our team reached out to confirm the details—our goal is always to get everything just right for you. If there’s anything else we can assist you with or if you have future projects in mind, please don’t hesitate to contact us.

Massachusetts
1 review
0 helpful votes
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Wonderful
January 17, 2025

Great it was a great experience I was very happy with the product

Date of experience: January 6, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Tracey! We’re thrilled to hear that you had a great experience and are happy with the product! Your satisfaction means a lot to us. If you need anything else in the future, don’t hesitate to reach out. We’re here to help!

Louisiana
1 review
0 helpful votes
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Great cover
January 17, 2025

Great cover. Fits well. Made well. Heavy duty material. We are happy with this cover.

Date of experience: January 6, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Connie! Thank you for your positive feedback! We’re so glad to hear that you’re happy with the cover and that it fits well, is made well, and is made from heavy-duty material. Your satisfaction is our priority! If you need any other covers or have any questions, feel free to reach out.

New York
1 review
0 helpful votes
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Table & Chairs Custom Cover
January 17, 2025

My experience was very professional. The designer worked diligently to meet my specifications and prepared four mockups with revisions until the final design was approved. Once the final design was agreed upon, the cover was quickly fabricated and shipped.

Date of experience: January 6, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Robert! Thank you for taking the time to share your experience with us! We're thrilled to hear that you found the process professional and that our designer worked closely with you to meet your specifications. It’s our goal to ensure every detail is just right, and we’re glad the multiple mockups and revisions helped achieve a design you loved. We’re also pleased to know the fabrication and shipping process was quick and seamless for you. Your satisfaction means the world to us, and we’re delighted to have delivered a custom cover that meets your expectations. If you need any assistance or have additional projects in the future, please don't hesitate to reach out.

Texas
1 review
0 helpful votes
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Difficult Communication
January 17, 2025

This was my 2nd order. It is very difficult to communicate with staff due to heavy accent of all the other whom I spoke. The product quality is very good and the price also good. Not sure if I will place any more orders.

Date of experience: December 18, 2024
Veeni M. — Covers & All USA Rep
over a year old

Hi Richard! Thank you for your feedback. We're sorry to hear about the difficulty you experienced during communication. We strive to provide a seamless experience, and your comments will help us improve in this area. We're glad to know you were satisfied with the product quality and pricing. Your feedback is valuable to us, and we hope you'll consider giving us another opportunity to serve you in the future. If there’s anything specific we can assist with, please don’t hesitate to let us know.

Missouri
1 review
0 helpful votes
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Great way to shop
January 17, 2025

The website was easy to navigate and included clear descriptions and dimensions of what I was looking for. Multiple payment options made checkout simple and product arrived on time exactly as described. Will use again.

Date of experience: January 6, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Tamara! We're pleased to know that you had a positive experience with us. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Virginia
1 review
0 helpful votes
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Website very user friendly with clear instructions on ordering custom covers.

Date of experience: January 30, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey David! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

New Hampshire
1 review
0 helpful votes
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Price was very fair for such a great product. The custom cover exceeds my expectations. Thank you!

Date of experience: January 6, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Jessica! We are delighted to hear that you are pleased with our product and pricing. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Illinois
1 review
0 helpful votes
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Excellent products
January 17, 2025

Highly recommend the product and service we received. We ordered personalized outdoor table and chair covers. We were extremely happy with the results.

Date of experience: January 6, 2025
Veeni M. — Covers & All USA Rep
over a year old

Hey Steve! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!