Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
All questions answered so that I was able to order the cover I wanted.
Missing two items from my order. Other than that what i did recieve was correct and of good quality.
Received my custom made cover today and I like it so much I ordered another.
Customer service is excellent. Before making my custom cover they emailed me a mock-up design to ensure that it was perfect.
Received my custom made cover today and I like it so much I ordered another.
Customer Service Representatives are very helpful, knowledgeable & polite!
Very pleased with the ease in ordering. I did use the chat feature because I had some questions which were quickly answered. Looking forward to receiving my cover!
I got my cover very quickly! It looks to be very well made and should keep my tv dry during thunderstorms. I like how the seams are reinforced and sealed so water doesn't seep in it. I also personalized it with the Auburn logo (War Eagle!) which was also easy to do. I woukd definitely use them again and would recommend to otbers.
Looks great! Very happy with the quality and fit. I had the covers in under a week. Fast service considering they had to make them! Very impressed.
Tried to get assistance and it was useless; never sent the quote I asked for and told me repeatedly product was delayed and new delivery date unknown.
Attention to detail in the item constructed and materials used were durable.
Perfect fit! Customer service goes above and beyond to ensure precise measurements. I will be ordering again soon!
The cover is designed well and is just want I wanted However the length was just about 2" short to cover the braces on the back and the full front.
Charles, we are glad to note your satisfaction with the cover. However, to avoid the issue described and for a better fit on your bespoke covers, it is advisable that you share additional information like photographs, etcetera, which would help our team take that into a note before submitting your order to the manufacturing queue. Regards
First time customer and I am very pleased with Covers and all. After sending photo's and measurements, I was contacted by cover's and all to send them some additional measurements. They wanted to be sure that all the measurements were correct. I received my covers sooner than the estimated delivery date. The cover fit perfectly on my grill island. I would recommend covers and all!
Easy ordering and checkout. Arrived sooner than expected.
Followed directions exactly on measurements. Chair covers large but can work. Table cover made way too small and customer service not responsive on correcting issue with the table cover. Do not recommend Covers and All to anyone.
Carolyn, at Covers&All we manufacture every order with due attention to detail, ensuring that each one is made as ordered, hence, we're sorry if one of the covers turned out to be ill-fitting for some reason. We've reviewed your interaction history with our complaints team, and it's apparent that our executive had last requested that you try skirting the cover on the table and share a video clip that could help our team prove the point and document the issue in order to authorize an action as desired. We request you to have that shared at the earliest possible. Please note that when submitting a cover order to the manufacturing queue our team adds the required leeway to the digital cut files and the same practice is evident from the records related to this case. Thus, in order to rally forth on your behalf, our team needs substantial and conclusive evidence of it being shorter than expected. We hope this helps explain our logic or reason.
Kindly mail mark [email protected] for all and any issues related to this case.
Already have ordered for another cover couple years ago and she's holding up to brutal northern winter weather. Trying a custom seasonal cover this time around. Procedure is rather straight forward.
Already have ordered for another cover couple years ago and she's holding up to brutal northern winter weather. Trying a custom seasonal cover this time around. Procedure is rather straight forward.
Transaction straightforward; web site helpful and full of future purchases
Easy to understand instructions and order. The fit is perfect. Very happy with this purchase. Would highly recommend these covers and purchase again.
Easy to place an order. Customer Service contacted us via email when they suggested we use another color for the lettering. Couldn't be happier with their recommendations! They were correct that our lettering color would have been too dark.
Website makes it convenient and easy for a customer to order covers for outside chairs. Once I worked with trying to get the cover onto the chairs, I found that I had the cover backwards and once I turned the covers around they fit my chairs well.
Answer: Hi Jody, Thank you for showing interest in our products.​ The order will be subject to GST without any extra duty, and the final price will be displayed on the shopping cart page. You can use our phone and chat feature 24x7 to connect with our customer service representatives. We look forward to gratify you with your order.
Answer: Hello Alan, we sincerely apologize for the inconvenience caused. Unfortunately, we are unable to identify which product you are referring to based on the information provided. If you are experiencing an issue with the installation, we kindly request you to please email us the complete details at [email protected] along with your order number so we can assist you more effectively.
Answer: Thank you for your interest in our custom swimming pool covers! We specialize in crafting high-quality, made-to-measure covers tailored specifically to your pool's unique shape and dimensions. Whether you're looking for a standard rectangular design or a custom contour for an irregular or freeform pool, we offer durable materials that are weather-resistant, UV-protected, and built to last. You can easily enter your measurements on our website, and if you have specific design requirements or features like drain panels, tie-downs, or grommets, just let us know in the comments section during the order process. Our team reviews every order carefully, and we're happy to reach out if anything needs clarification. If you'd like assistance with choosing the best material or features for your setup, we'd be glad to help. Simply share your pool's details or a reference image, and we can guide you through the options.
Answer: We are sorry to inform you that, as, we offer custom size products, we do not accept returns. Covers&All guarantees that products do not contain manufacturing defects and, if the product fails, breaks, or has ink issue due to a manufacturing defect, we will either replace the product or issue you a credit equal to the value of the failed product. Covers&All reserves the right to investigate the claim and determine whether or not our guarantee covers the failed product. For claim email on [email protected] with some pictures of the product showing defect with description and the team will get back to you with the best possible outcome that could be offered. If there are any errors on our part after the art work has been approved, Covers and All will send a replacement Cover with priority shipping at no charge to the customer. We also offer a refund for the total amount. Clients must follow these steps in order to get a refund or reproduced Cover. All returns must be reported within 7 days of the delivery. Refunds will be issued within 7 days if the online ticket is approved and will be processed and credited back to the original form of payment. If refund is claimed after 60 days of receiving payments it will be in the form of store credit.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at [email protected] and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at [email protected] and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at [email protected] and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Melanie! Thank you for contacting us. We request you to send your query in detail along with the product name & SKU code, and send it to our team at [email protected]. Our team will help you for the same. You can also contact our support team which is available 24*7 via call or chat.


Lisa, we are sincerely sorry to note the inconvenience faced at the inquiry stages but are happy that you were able to place an order with us regardless. This order is currently in our manufacturing queue. Kindly connect with our online chat or drop us an email at [email protected] in case any help is deemed necessary.