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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,066
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,451 reviews

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New Jersey
1 review
0 helpful votes
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All questions answered so that I was able to order the cover I wanted.

Date of experience: September 7, 2021
New York
1 review
0 helpful votes
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Total Order not there
September 7, 2021
Updated review

Missing two items from my order. Other than that what i did recieve was correct and of good quality.

Date of experience: September 7, 2021

Quick and easy
August 24, 2021
Previous review

Quick and easy

Date of experience: August 24, 2021
Massachusetts
1 review
0 helpful votes
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Great cover
September 7, 2021
Updated review

Received my custom made cover today and I like it so much I ordered another.

Date of experience: September 7, 2021

A great company
August 28, 2021
Previous review

Customer service is excellent. Before making my custom cover they emailed me a mock-up design to ensure that it was perfect.

Date of experience: August 28, 2021

Received my custom made cover today and I like it so...
August 23, 2021
Previous review

Received my custom made cover today and I like it so much I ordered another.

Date of experience: August 23, 2021
Pennsylvania
1 review
0 helpful votes
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Custom Bar/Grill Cover
September 7, 2021

Customer Service Representatives are very helpful, knowledgeable & polite!

Date of experience: September 7, 2021
Alabama
1 review
0 helpful votes
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Very pleased!
September 7, 2021

Very pleased with the ease in ordering. I did use the chat feature because I had some questions which were quickly answered. Looking forward to receiving my cover!

I got my cover very quickly! It looks to be very well made and should keep my tv dry during thunderstorms. I like how the seams are reinforced and sealed so water doesn't seep in it. I also personalized it with the Auburn logo (War Eagle!) which was also easy to do. I woukd definitely use them again and would recommend to otbers.

Date of experience: September 7, 2021
Maryland
1 review
0 helpful votes
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Great fit and fast service
September 7, 2021

Looks great! Very happy with the quality and fit. I had the covers in under a week. Fast service considering they had to make them! Very impressed.

Date of experience: September 7, 2021
Michigan
1 review
0 helpful votes
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Customer service is horrible
October 7, 2021

Tried to get assistance and it was useless; never sent the quote I asked for and told me repeatedly product was delayed and new delivery date unknown.

Date of experience: September 7, 2021
Banner B. — Covers & All USA Rep
over a year old

Lisa, we are sincerely sorry to note the inconvenience faced at the inquiry stages but are happy that you were able to place an order with us regardless. This order is currently in our manufacturing queue. Kindly connect with our online chat or drop us an email at [email protected] in case any help is deemed necessary.

Minnesota
1 review
0 helpful votes
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Jeff
September 7, 2021

Cover was shipped promptly. Custom dimensions where accurate and cover fits great.

Date of experience: September 7, 2021
Georgia
1 review
0 helpful votes
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Fit and finish was great
September 7, 2021

Attention to detail in the item constructed and materials used were durable.

Date of experience: September 7, 2021
Texas
1 review
0 helpful votes
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Custom Cover
September 7, 2021

Perfect fit! Customer service goes above and beyond to ensure precise measurements. I will be ordering again soon!

Date of experience: September 7, 2021
North Carolina
3 reviews
0 helpful votes
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BBQ Grill Cover XO 36" Grill
October 7, 2021

The cover is designed well and is just want I wanted However the length was just about 2" short to cover the braces on the back and the full front.

Date of experience: September 7, 2021
Banner B. — Covers & All USA Rep
over a year old

Charles, we are glad to note your satisfaction with the cover. However, to avoid the issue described and for a better fit on your bespoke covers, it is advisable that you share additional information like photographs, etcetera, which would help our team take that into a note before submitting your order to the manufacturing queue. Regards

Pennsylvania
1 review
0 helpful votes
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New Customer
September 7, 2021

First time customer and I am very pleased with Covers and all. After sending photo's and measurements, I was contacted by cover's and all to send them some additional measurements. They wanted to be sure that all the measurements were correct. I received my covers sooner than the estimated delivery date. The cover fit perfectly on my grill island. I would recommend covers and all!

Date of experience: September 7, 2021
Minnesota
1 review
0 helpful votes
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Very satisfied
September 7, 2021

Cushion covers were delivered fast, look great, and fit perfect

Date of experience: September 7, 2021
South Carolina
2 reviews
0 helpful votes
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Excellent
September 7, 2021
Updated review

Easy ordering and checkout. Arrived sooner than expected.

Date of experience: September 7, 2021

Easy ordering and checkout
August 26, 2021
Previous review

Easy ordering and checkout

Date of experience: August 26, 2021
Massachusetts
1 review
0 helpful votes
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Covers don't fit
October 7, 2021

Followed directions exactly on measurements. Chair covers large but can work. Table cover made way too small and customer service not responsive on correcting issue with the table cover. Do not recommend Covers and All to anyone.

Date of experience: September 7, 2021
Banner B. — Covers & All USA Rep
over a year old

Carolyn, at Covers&All we manufacture every order with due attention to detail, ensuring that each one is made as ordered, hence, we're sorry if one of the covers turned out to be ill-fitting for some reason. We've reviewed your interaction history with our complaints team, and it's apparent that our executive had last requested that you try skirting the cover on the table and share a video clip that could help our team prove the point and document the issue in order to authorize an action as desired. We request you to have that shared at the earliest possible. Please note that when submitting a cover order to the manufacturing queue our team adds the required leeway to the digital cut files and the same practice is evident from the records related to this case. Thus, in order to rally forth on your behalf, our team needs substantial and conclusive evidence of it being shorter than expected. We hope this helps explain our logic or reason.
Kindly mail mark [email protected] for all and any issues related to this case.

Minnesota
1 review
0 helpful votes
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Return customer, satisfied.
September 7, 2021
Updated review

Already have ordered for another cover couple years ago and she's holding up to brutal northern winter weather. Trying a custom seasonal cover this time around. Procedure is rather straight forward.

Date of experience: September 6, 2021

Already have ordered for another cover couple years...
September 10, 2020
Previous review

Already have ordered for another cover couple years ago and she's holding up to brutal northern winter weather. Trying a custom seasonal cover this time around. Procedure is rather straight forward.

Date of experience: September 10, 2020
Georgia
1 review
0 helpful votes
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Good buy.
September 6, 2021

Transaction straightforward; web site helpful and full of future purchases

Date of experience: September 6, 2021
Massachusetts
2 reviews
0 helpful votes
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Perfect fit!
September 6, 2021

Easy to understand instructions and order. The fit is perfect. Very happy with this purchase. Would highly recommend these covers and purchase again.

Date of experience: September 6, 2021
New Hampshire
1 review
0 helpful votes
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Wonderful Customer Service!
September 6, 2021

Easy to place an order. Customer Service contacted us via email when they suggested we use another color for the lettering. Couldn't be happier with their recommendations! They were correct that our lettering color would have been too dark.

Date of experience: September 6, 2021
New York
1 review
0 helpful votes
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Website makes it convenient and easy for a customer to order covers for outside chairs. Once I worked with trying to get the cover onto the chairs, I found that I had the cover backwards and once I turned the covers around they fit my chairs well.

Date of experience: September 6, 2021