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Covers & All USA

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.

Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.

To learn more about our product offerings, visit our website at www.coversandall.com


coversandall.com
Suwanee, GA, United States
+422
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Covers & All USA Reviews Summary

The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
5,088
shipping
342
quality
21,524
This company responds to reviews on average within 0 days

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51,449 reviews

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South Carolina
1 review
0 helpful votes
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Great covers
October 15, 2021

Just what i ordered and the fit perfect. I will be ordering again from covers and all.

Date of experience: October 15, 2021
New York
2 reviews
0 helpful votes
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Love it
October 15, 2021

I needed a cover that looked like a donut shape. I gave all of the measurements and they made a perfect one. Love it! I would definitely use them again.

Date of experience: October 15, 2021
Massachusetts
1 review
0 helpful votes
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Excellent quality products.
October 15, 2021

Very attentive to ensuring proper sizing of product

Date of experience: October 15, 2021
Pennsylvania
1 review
0 helpful votes
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Outdoor couch cushions
October 15, 2021

Can't beat the price, thick fabric,
Beautiful color, I will definitely be using again!

Date of experience: October 15, 2021
Florida
1 review
0 helpful votes
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Outdoor Covers
October 15, 2021

Love the covers, great material, great zippers, fabric looks great and good quality

Date of experience: October 14, 2021
Arizona
1 review
0 helpful votes
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Chair covers
October 15, 2021

Had a problem with one of our measurements. They alerted us to this problem and it was quickly corrected. Good follow-up and service

Date of experience: October 14, 2021
Washington
1 review
0 helpful votes
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Bass Boat seat covers
October 14, 2021

Great product and great service. I ordered 2 seat covers and was so impressed with the first 2, I ordered 2 more and got a discount on the second order plus a free gift.

Date of experience: October 14, 2021
Massachusetts
2 reviews
0 helpful votes
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High Quality Product
October 14, 2021

I drew a sketch of the cover I needed for my outdoor patio heater. I also uploaded pictures. Cover and All came back and suggested an even better approach. The material is of high quality and the finish is great.

Date of experience: October 14, 2021
Texas
1 review
0 helpful votes
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Good product
October 14, 2021

Would have been a little easier if products similar to the big green egg were listed

Date of experience: October 14, 2021
Massachusetts
1 review
0 helpful votes
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Product fits my furniture perfectly. Was delivered quickly and appears to be good quality materials.

Date of experience: October 14, 2021
California
1 review
0 helpful votes
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Ended up too small
November 13, 2021

I ordered the cover giving the exact dimensions of the table knowing you'd add two inches but it ended up too tight. The table top is glass and it may end up tearing the cover when I try to get it on and off

Date of experience: October 14, 2021
Veeni M. — Covers & All USA Rep
over a year old

Hi Wendy, We are sorry to note your disappointment with the cover received. Upon checking the details, we have fabricated the cover the same as per the order dimensions and provided the standard leeway for the same. To investigate further, we request you to share your concern with the images of the cover over the product, images show the tape measurements from seam to seam and the taffeta label sewn inside the cover at [email protected]. Our quality team will check and provide you the best possible resolution for the same as customer satisfaction is our priority.

Kansas
2 reviews
2 helpful votes
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Description says it all
November 13, 2021
Updated review

Your custom cover and chat functions are worthless. I don't need a depth on my cover but I'm required to enter something, then address it in comments. This is the second time i've tried to order. First time alert kept showing i needed to add some kind of number even though i entered the size. Then your chat agent insisted on knowing exactly what the alert said, grab a screen shot, etc. today demanded my name, email, and phone number. Really? To use chat?

Date of experience: October 14, 2021
Veeni M. — Covers & All USA Rep
over a year old

Hi Randy, Please accept our apologies for any difficulties you faced while communicating with our support team. Though we make great efforts to deliver high-quality products and superior customer service, we understand that there is room for improvement. Your feedback is important to us and we have shared your comments with the team. If you face any such issues in the future, please do not hesitate to request a call back from a supervisor.
Furthermore, we fabricated the cover as per the order of the dimensions, thus in the custom covers product, we require the Height, Width and Depth. The name and email address were asked over chat because if for any reason chat got disconnected we can communicate with you over email. You can always deny if you are unsure of providing the information. We would still assist you promptly.


2 stars
December 16, 2020
Previous review

2 stars. Get rid of hyping apple pay before any other option

Date of experience: November 15, 2020
Oregon
1 review
0 helpful votes
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Easy and great quality
October 14, 2021

The website is easy to navigate to select the type of cover you need, measure accurately and pick the color and quality you want. I have a grill cover and a table cover which fit perfectly and are very durable.
I am very pleased with Covers and All and would use them again with no hesitation.

Date of experience: October 14, 2021
Tennessee
1 review
0 helpful votes
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I ordered new cushions for my couch. The old ones were still good just too soft so I decided to order covers for the cushions. Now I have 2 new dog beds. Covers make fur removal easy & are sturdy enough to withstand dog use.

Date of experience: October 14, 2021
Arizona
1 review
0 helpful votes
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Covers
October 14, 2021

Very satisfied cover fit perfect. Shipping was fast and tracking was easy. Thank you,

Date of experience: October 14, 2021
Washington
1 review
0 helpful votes
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Very pleasant experience
November 13, 2021

I needed a special size cover and they came through with just what I needed in a very timely manner

Date of experience: October 14, 2021
Veeni M. — Covers & All USA Rep
over a year old

Hi Richard, Thank you for taking the time to acknowledge our efforts. Your appreciation tells us we are doing something right and encourages us to keep offering the right options, products, and services. Our goal is to consistently exceed customer expectations by providing reliable products and an exemplary level of customer service. We are looking forward to hearing anything you can share that can help us improve as there is always scope for improvement in terms of customer experience. We look forward to delighting you again with your next order!

California
1 review
0 helpful votes
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All Good
October 14, 2021

Easy ordering process, and the fit was perfect. The cover appears to be very durable.

Date of experience: October 14, 2021
Wisconsin
1 review
0 helpful votes
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Great product and service
October 14, 2021

I was more than pleased with the attention to detail that the Covers & All staff offered. They went above and beyond to make sure the product I received would work for the intended application and followed up accordingly. I would highly recommend the company..

Date of experience: October 14, 2021
California
1 review
0 helpful votes
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Perfect fit
October 14, 2021

Did my measurements ordered and that was it very easy and delivery was fast. Very happy. Getting alot of compliments of table cover.

Date of experience: October 14, 2021
Washington
1 review
0 helpful votes
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Very disappointed
November 13, 2021

I ordered a 9 ft sail from you guys, paid up front, and you sent a sail that won't even cover a dog house. You are not even sending me what I ordered without charging me again.
You made the mistake and I have to pay for? No way I will never order or recommend this $#*!ty company again.

Date of experience: October 14, 2021
Veeni M. — Covers & All USA Rep
over a year old

Hi William, We are extremely sorry to note your disappointment with the product received. We have fabricated the sunshade same as per the provided order dimensions. However, upon checking the order details it seems like you have ordered the product with the by default website dimensions. Which we have just shown just for reference, as we provide the custom size product, customer can enter their own dimensions as per their requirement. We can certainly understand your concern and customer satisfaction is our priority, the best possible that we can offer is a 25% discount on the cover cost if you wish to reorder with a revised dimension.